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Hotel Castilla y León

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Castilla y León

Exterior
Exterior detail
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Interior detail
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
González Ortega #77 Colonia Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    4 min walk
  • Plaza de Armas
    5 min walk
  • Degollado Theater
    8 min walk
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    32 min drive

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Twin Bed

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 Twin Bed

  • Sleeps 2
  • 1 Twin Bed

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About this property

Hotel Castilla y León

Guadalajara hotel connected to a shopping center, walkable to Guadalajara Cathedral
This smoke-free hotel features conference space, concierge services, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, tour/ticket assistance, and a porter/bellhop are onsite.
Hotel Castilla y León offers 70 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Castilla y León features tour/ticket assistance, concierge services, and express check-out. Wireless Internet access is complimentary. This Guadalajara hotel also offers a front-desk safe and a porter. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Castilla y León is a smoke-free property.

Room service is available.

Languages

Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Castilla y Leon Guadalajara
Hotel Castilla y Leon
Hotel Castilla y Leon Guadalajara
Hotel Castilla y Leon
Hotel Castilla y León Hotel
Hotel Castilla y León Guadalajara
Hotel Castilla y León Hotel Guadalajara

Hotel Castilla y León Reviews

Reviews

6.4
Rating 10 - Excellent. 63 out of 545 reviews" "
Rating 8 - Good. 161 out of 545 reviews" "
Rating 6 - Okay. 175 out of 545 reviews" "
Rating 4 - Poor. 65 out of 545 reviews" "
Rating 2 - Terrible. 81 out of 545 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Abygail

Disliked: Cleanliness
Stayed 2 nights in Apr 2023

2/10 Terrible

rafael o.

Stayed 9 nights in Dec 2020

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

MarioFelix

Liked: Cleanliness
I like the location and the access to a very important places to visit and you can go walking. My room looked poor on some of the furniture and bed sheets.
Stayed 1 night in Mar 2020

8/10 Good

Robert, Ajijic, Mexico

Liked: Staff & service, property conditions & facilities
I've lived in Mexico 13 years. For the price it is a GREAT deal. My room was small with a king bed but the location is great. I would make this my first choice for a discount hotel anytime I go to Guadalajara. The staff jumped at every one of my requests, polite, friendly, clean. Walk out the door to the corner and have great coffee. 10 Blocks from San Juan de Dios the largest market in Mexico. I can't say enough and I travel often.
Stayed 1 night in Mar 2020

10/10 Excellent

Jahir Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena opción en Guadalajara
Buena ubicación. Relación calidad precio aceptable. Trato amable del personal. El hotel atendió nuestro requerimiento en cuanto a asignación de habitación y otros.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and sights. Clean. Quiet.
Stayed 3 nights in Feb 2020

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place Very Dirt and noise
Stayed 3 nights in Dec 2019

4/10 Poor

Cesar

Disliked: Staff & service
Nomás me toco mal servicio
Ojalá se mejore el trato, Diana, se la pasa en el celular, le solicite Shampo y fue Omisa.
Stayed 1 night in Dec 2019

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pase muy mala noche.
Muy rudas las Srita. Lourdes y Diana, parecen las dueñas del hotel. No me pusieron shampo
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I did like the property location, very close to a downtown very important and beautiful places. I didn’t like that the bell man didn’t show or or explain to me all the amenities of the room, the restroom was very uncomfortable, the shower didn’t work properly, it was no hot water , window facing to a street was broken, it was a strong noice around 2 to 3 early morning, the tv was not working, very poor service.
Stayed 1 night in Sep 2019

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
The smell was not good I didn’t fill safe in the room
Stayed 1 night in Aug 2019

10/10 Excellent

Nancy Saharaim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Stayed 2 nights in Jun 2019

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
This hotel Castilla y Leon advertised and used the building across the street... the actual building is much old and dirty... no elevator. The younger lady front desk clerk during afternoon was rude and lazy with attitude Sink broken , drapes curtain dirty. Beds were lumpy and worn-out. TV were not working. They hide the remote for AC and made me do multiple trips down to the front desk then no remote avail at all.. this hotel is like old care home facility. I was pissed and upset ... DO NOT WASTE YOUR TIME AND MONEY. The price you pay is not worth it.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk has been nice and helpful on what to do in the city. Hotel was very clean as well as the room. Though we didn't spend too much time in the hotel, other than sleeping but it left a good impression on us! Our sheets, towels and surfaces of desk, counter and bathroom were all regularly cleaned during our stay and the best thing is very close to dowtonw.
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst service
Terrible experience, people at the front desk are rude, the first room I had, the AC and fan were broken. Later the only person that was kind, gave me a new room that was miles better. For saving a penny, don't make the same mistake that I did and stay in a better hotel. It was clean thou.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Everything was great the only thing that could be improved is the foul smell at the entrance. It smelled like urine! That's just bad presentation.
Stayed 1 night in Dec 2018

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Kevin, Redondo Beach CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice friendly staff. Great location. Small room but great for the price.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS AFFORDABLE, BUT AT NIGHT ALL SURROUNDING AROUND THE HOTEL ARE SOLITARY.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2018

4/10 Poor

Franky, fresno ca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
only if you are in a budget
the only good thing about this hotel is that is in the center of downtown alot of stores next to it but the bed is to small not so clean and loud
Stayed 1 night in Mar 2018

2/10 Terrible

maria, 5434 leon dr. sun valley nevada 89443

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
Duty, bugs, smell so bad, matress terrible.....next day we left the hotel
Stayed 7 nights in Dec 2017