See all properties

Hotel Portobelo

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Portobelo

Lobby sitting area
Bar (on property)
Exterior
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Air conditioning
$55
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    ‪10 min walk‬
  • Avienda Chapultepec
    ‪17 min walk‬
  • Applicant Service Center
    ‪2 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(22 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room

9.4 out of 10
Exceptional
(215 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Breakfast, lunch, dinner served; international cuisine

Hotel Plaza Genova Centro

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,530 reviews
Hotel Plaza Genova Centro

About this property

Hotel Portobelo

3-star hotel in Downtown Guadalajara
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Hotel Portobelo offers 86 accommodations with safes and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Hotel Portobelo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1295 out of 1655 reviews
Rating 8 - Good. 265 out of 1655 reviews
Rating 6 - Okay. 53 out of 1655 reviews
Rating 4 - Poor. 11 out of 1655 reviews
Rating 2 - Terrible. 31 out of 1655 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

mark, ft. mitchell

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here many times over the years always enjoying great friendly staff. If an issue came up like air conditioning not working, it was promptly taken care of.
Stayed 6 nights in May 2025

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great walking distance to main church and other Attractions. Room and bed just like the pictures, beds are very comfortable we got a room facing the street was a bit loud but I can sleep threw anything, so If you can't than ask for a room not facing the street. Staff super nice and attentive very helpful The pressure of the shower wasn't that good but it's nothing to really complain about everything else was great.
Stayed 3 nights in May 2025

8/10 Good

Rubén, Del Rio

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Está cerca de todo pero las camas no son muy cómodas y las habitaciones son muy antiguas, no proporcionan refri, micro, cajoneras, ni siquiera una bibla/nuevo testamento, y faltan enchufes.
Stayed 5 nights in May 2025

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very centrally located, walking distance from almost everything. It’s in a safe secure area. Staff was friendly and the room was always clean.
Stayed 3 nights in May 2025

10/10 Excellent

Karina Francisca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing super clean and the food from the restaurant is so good, definitely we will go back, thanks
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here we enjoyed our stay
Stayed 3 nights in May 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently enjoyed a fantastic stay at Hotel Portobelo in Guadalajara. The location is truly excellent – it's incredibly central, making it easy to walk to many of the city's main attractions, restaurants, and shops. I especially appreciated being so close to the historic center. The hotel itself offers great value for the price. My room was clean, comfortable, and surprisingly spacious. The staff throughout the hotel were friendly, attentive, and always willing to help with any questions or requests. I found the service to be a real highlight of my stay. The hotel also offers convenient amenities such as free Wi-Fi and parking. While I didn't have the chance to dine at the restaurant, I heard positive feedback from other guests. Overall, Hotel Portobelo is an excellent choice for travelers looking for a well-located, comfortable, and affordable hotel in the heart of Guadalajara. I would definitely recommend it and would happily stay here again on a future visit.
Stayed 3 nights in May 2025

10/10 Excellent

Noah, Guadalajara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio al cliente muy amables, el hotel está ubicado en una área muy céntrica y muchas opciones para salir, comer o divertirse al rededor
Stayed 2 nights in May 2025

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Very nice staff. I asked to move rooms because the first night I had trouble sleeping in the room near all of the traffic (busy street). After changing rooms it was great.
Stayed 4 nights in May 2025

10/10 Excellent

mark, ft. mitchell

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in May 2025

8/10 Good

Walter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
En general, es un hotel céntrico y bien ubicado en la zona centro, tranquilo, limpio y seguro. Solo tuvimos algunos inconvenientes con el burro para planchar, ya que esté, no contaba con su funda protectora, la señal del televisor es mala y cabe mencionar que parte importante del servicio; es la atención al huésped con calidez.
Stayed 3 nights in May 2025

10/10 Excellent

Monica

Liked: Amenities
Love it
Stayed 2 nights in Apr 2025

10/10 Excellent

Israel

Stayed 2 nights in May 2025

8/10 Good

Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Luke

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly! Great property and the restaurant was good and affordable!
Stayed 6 nights in Apr 2025

10/10 Excellent

Jeannette J

Stayed 2 nights in May 2025

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise between the two avenues is hard to sleep.
Stayed 3 nights in May 2025

10/10 Excellent

Irma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to transport any place on the city. Good public access.
Stayed 3 nights in Apr 2025

6/10 Okay

Antonio

Business traveler, Traveled with family
Hotel restaurant is nice and convenient
Stayed 4 nights in Apr 2025

10/10 Excellent

Perla

Stayed 2 nights in Apr 2025

2/10 Terrible

Scott, Stockton

Stayed 2 nights in Apr 2025

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay in this location for many reasons near bars near delicious tacos Oxxo I. The corner , I had purchased food that needed to refrigerate an where kind in keeping it in the refrigerator for me , Karla was amazing ..
Stayed 2 nights in Apr 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel and so well located

Good hotel and super organised and helpful staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Alvino

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025