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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Lobby sitting area
Bar (on property)
Exterior
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Business services
$67
includes taxes & fees
Jan 5 - Jan 6

Explore the area

View in a map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Place, Plaza de Armas
    ‪9 min walk‬
  • Place, Guadalajara Cathedral
    ‪10 min walk‬
  • Place, Degollado Theater
    ‪14 min walk‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Double Room (Dos Camas Matrimoniales)

9.6 out of 10
Exceptional
(25 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room

9.4 out of 10
Exceptional
(246 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

3-star hotel in Downtown Guadalajara
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Hotel Portobelo offers 86 accommodations with safes and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Hotel Portobelo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1423 out of 1812 reviews
Rating 8 - Good. 283 out of 1812 reviews
Rating 6 - Okay. 62 out of 1812 reviews
Rating 4 - Poor. 15 out of 1812 reviews
Rating 2 - Terrible. 29 out of 1812 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Carolina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Sep 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was alright
Stayed 3 nights in Sep 2025

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is ideal to many tourist sites and dining places. The women receptionists could be better and nicer with a little more friendliness.
Stayed 4 nights in Sep 2025

10/10 Excellent

Miguel

Traveled with partner
Liked: Amenities
People at the desk were very friendly, the room was clean, and the beds were very comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

ARIELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual place is real good.
Stayed 1 night in Sep 2025

8/10 Good

Mary

Stayed 1 night in May 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
todo bien, solo el colchon muy duro y las toallas muy desgastadas...en general bien
Stayed 3 nights in Aug 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colchon y almohadas muy duras , la ropa de cama muy desgastada..personal amable , desayuno bien..
Stayed 2 nights in Sep 2025

4/10 Poor

Oscar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was given a room that had a lot of noise, they had maintenance working upstairs from my room. I let the front desk know that there was a lot of noise and there response was it would end until 6:00 in the evening. I checked in at 2:45 I requested a chance in room and was told I had to wait till their supervisor arrived at 6:00 in the evening. Poor customer satisfaction, horrible communication and poor work ethics!
Stayed 1 night in Sep 2025

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

AIDE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent places!!
Stayed 1 night in Aug 2025

10/10 Excellent

AQUILES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

mark, ft. mitchell

Stayed 3 nights in Jul 2025

10/10 Excellent

mark, ft. mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a number of times and they always have great people working there, from the front desk Eva to friendly house keeping-Lilian,Alma, Atiana? And others
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria Luisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , very safe area
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosa, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent lication
Stayed 1 night in Aug 2025

8/10 Good

Jesus R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for being in the downtown area. Good service
Stayed 4 nights in Aug 2025

10/10 Excellent

rosalba

Liked: Cleanliness, staff & service, room comfort
Muy buen servicio ,amabilidad,limpieza, ubicacion ,
Stayed 5 nights in Aug 2025

8/10 Good

Javier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from construction inside and outside
Stayed 2 nights in Aug 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Juaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 10 nights in Aug 2025

10/10 Excellent

Art

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025