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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Building design
Daily continental breakfast for a fee
Standard Double Room (Dos Camas Matrimoniales) | 1 bedroom, premium bedding, down comforters, pillowtop beds
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    ‪10 min walk‬
  • Avienda Chapultepec
    ‪17 min walk‬
  • Applicant Service Center
    ‪2 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Double Room (Dos Camas Matrimoniales)

9.4 out of 10
Exceptional
(19 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room

9.4 out of 10
Exceptional
(189 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

3-star hotel in Downtown Guadalajara
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Hotel Portobelo offers 86 accommodations with safes and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Hotel Portobelo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1207 out of 1545 reviews
Rating 8 - Good. 251 out of 1545 reviews
Rating 6 - Okay. 49 out of 1545 reviews
Rating 4 - Poor. 11 out of 1545 reviews
Rating 2 - Terrible. 27 out of 1545 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Israel

Stayed 1 night in Mar 2025

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. At first I was very concerned about the exterior noise because it is a very busy area. Had absolutely no problems, they have great overal sound insulation. Customer service it's outstanding from the whole staff. The food at their restaurant is delicious at a very reasonable price. Will definitely go back again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

4/10 Poor

Jeffrey, La Quinta

Liked: Cleanliness, property conditions & facilities
I’ve stayed at this property many times and have reviewed highly, however on this stay I was robbed right outside the front doors. There were 2 other incidents just prior to mine. I stayed off property the next 2 nights and at the desk was simply told I would not receive anything. I love the hotel and folks there but their apparent lack of concern was troubling and acted as if it was normal occurrence.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jacinto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I WAS HAPPY WITH EVERITHING.I LOVE THIS HOTEL THANK YOU!
Stayed 4 nights in Mar 2025

10/10 Excellent

Yanely

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La trabajadora Denisse le quiero dar las gracias porque me dio las habitaciones en donde las he pedido y siempre me encanta quedarme en el hotel. Todos son muy amables y muy atentos. Gracias los veo pronto
Stayed 4 nights in Mar 2025

8/10 Good

Perez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility
Stayed 1 night in Mar 2025

10/10 Excellent

olifonso

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bery good
Stayed 1 night in Feb 2025

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location,
Stayed 2 nights in Mar 2025

10/10 Excellent

Martinus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly hotel

Nice hotel, good service , friendly
Stayed 3 nights in Feb 2025

10/10 Excellent

Anilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Ana, La Crescenta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Value Stay with a Few Minor Trade-offs This was my second time staying at this hotel, and overall, it was a solid experience. The rooms were clean, which is always a priority for me. The bedding and water pressure could be improved, but given the price and star rating, it was expected. One of the standout aspects was the 24-hour security. They did a great job keeping an eye on guests, especially while waiting for Ubers, which added a nice sense of safety. The location is very convenient—central to everything, with a 7-Eleven and an OXXO on either end of the hotel, plus several taco spots and restaurants just outside the parking lot entrance. Street noise is noticeable in the rooms, but that’s to be expected in a city setting. My only real complaint is that I wish the bar stayed open later. It would have been nice to have that option at the end of the night. Overall, it’s a good value stay, and I’d book again.
Stayed 7 nights in Feb 2025

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service
Had a great stay. The air conditioning was not as cooling
Stayed 3 nights in Feb 2025

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 2 nights in Feb 2025

10/10 Excellent

Guillermo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

erick

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is close to a lot of attractions and very convenient. It is also clean. Unfortunately I had a bad experience while checking in. I arrived at the hotel at 11:30, but check-in time is 3pm. The staff was very helpful and stowed my luggage and completed the check in paperwork. They told me all I had to do was pick up the key whenI returned. I came back at 4:30 and was told my room was not ready and would have to wait another 30 minutes. They told me the hotel was completely booked and hadn't had time to clean the room and that everyone else had checked in before me. After insisting that I be issued a room, the reception finally "found" a room. The rest of the stay was very good, though my wife was left with a bad impression.
Stayed 2 nights in Feb 2025

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Victor A Cabezas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly the staff is and the location of the hotel. It is positioned in an area that makes it walkable to many attractions. Their restaurant has delicious breakfast too.
Stayed 4 nights in Feb 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Feb 2025

10/10 Excellent

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente Servicio y muy Limpio Todo
Stayed 5 nights in Feb 2025

10/10 Excellent

Jesus Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025