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Hotel Portobelo

3.0 star property

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Photo gallery for Hotel Portobelo

Lobby sitting area
Daily continental breakfast for a fee
Building design
Lobby sitting area
Standard Double Room (Dos Camas Matrimoniales) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100
  • Guadalajara Cathedral
    ‪10 min walk‬
  • Avienda Chapultepec
    ‪17 min walk‬
  • Applicant Service Center
    ‪2 min drive‬
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room (Dos Camas Matrimoniales)

Standard Double Room (Dos Camas Matrimoniales) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Double Room (Dos Camas Matrimoniales)

9.4 out of 10
Exceptional
(20 reviews)
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room

9.4 out of 10
Exceptional
(197 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Portobelo

3-star hotel in Downtown Guadalajara
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and concierge services are onsite.
Hotel Portobelo offers 86 accommodations with safes and hair dryers. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Hotel Portobelo is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 130 to 350 for adults and MXN 130 to 350 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • PBH

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 130 to 350 for adults, and MXN 130 to 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply

Property is also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Hotel Portobelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1235 out of 1582 reviews
Rating 8 - Good. 257 out of 1582 reviews
Rating 6 - Okay. 52 out of 1582 reviews
Rating 4 - Poor. 11 out of 1582 reviews
Rating 2 - Terrible. 27 out of 1582 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

kasra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jesus

Stayed 3 nights in Mar 2025

10/10 Excellent

Karla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good staff but not safe location.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Liked: Property conditions & facilities
All good
Stayed 6 nights in Mar 2025

10/10 Excellent

Hector

Stayed 1 night in Mar 2025

10/10 Excellent

Elias Cisneros

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All amenities are convenience, safe and affordable! All staff good job!
Stayed 9 nights in Mar 2025

10/10 Excellent

Alma

Everything was
Stayed 1 night in Mar 2025

10/10 Excellent

Gilbert M.

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location. Easy pickup/drop off, very walkable, safe, food everywhere and
Stayed 3 nights in Mar 2025

10/10 Excellent

maria leticia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Gilbert M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, very helpful staff and extremely walkable! Centralized location to wonder and explore!
Stayed 1 night in Mar 2025

10/10 Excellent

EDMUNDO

Liked: Cleanliness, staff & service, property conditions & facilities
I like most everything clean, person close for everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel it's smells good people are very nice and friendly the rooms were very clean safe place just the beds were a little too hard uncomfortable but I always stay here love it
Stayed 5 nights in Mar 2025

10/10 Excellent

sergio

Traveled with family
Stayed 2 nights in Mar 2025

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Stayed 1 night in Mar 2025

10/10 Excellent

DORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Israel

Stayed 1 night in Mar 2025

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel. At first I was very concerned about the exterior noise because it is a very busy area. Had absolutely no problems, they have great overal sound insulation. Customer service it's outstanding from the whole staff. The food at their restaurant is delicious at a very reasonable price. Will definitely go back again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

4/10 Poor

Jeffrey, La Quinta

Liked: Cleanliness, property conditions & facilities
I’ve stayed at this property many times and have reviewed highly, however on this stay I was robbed right outside the front doors. There were 2 other incidents just prior to mine. I stayed off property the next 2 nights and at the desk was simply told I would not receive anything. I love the hotel and folks there but their apparent lack of concern was troubling and acted as if it was normal occurrence.
Stayed 6 nights in Mar 2025