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Krystal Urban Guadalajara

3.5 star property

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Photo gallery for Krystal Urban Guadalajara

Property entrance
Junior Suite, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Property entrance
Lobby sitting area
Interior detail

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
$113
includes taxes & fees
Nov 9 - Nov 10

Explore the area

View in a map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130
  • Place, Minerva Roundabout
    ‪10 min walk‬
  • Place, US Consulate General Guadalajara
    ‪7 min drive‬
  • Place, Expo Guadalajara
    ‪8 min drive‬
  • Airport, Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

9.0 out of 10
Wonderful
(55 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, individually decorated, individually furnished, desk

Standard Double Room

9.0 out of 10
Wonderful
(84 reviews)
  • 279 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Junior Suite, 2 Double Beds

8.6 out of 10
Excellent
(11 reviews)
  • 549 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Urban Guadalajara

3.5-star hotel in Zona Minerva
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center. Housekeeping is available on request.
Krystal Urban Guadalajara offers 140 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Guadalajara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Krystal Urban Guadalajara has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Krystal Urban Guadalajara has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara
Krystal Urban Hotel
Krystal Urban
Krystal Urban Guadalajara Hotel
Krystal Urban Guadalajara Guadalajara
Krystal Urban Guadalajara Hotel Guadalajara

Reviews

Krystal Urban Guadalajara Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1023 out of 1492 reviews
Rating 8 - Good. 280 out of 1492 reviews
Rating 6 - Okay. 114 out of 1492 reviews
Rating 4 - Poor. 35 out of 1492 reviews
Rating 2 - Terrible. 40 out of 1492 reviews

Reviews

10/10 Excellent

Sara

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We have an amazing experience
Stayed 5 nights in Jul 2025

10/10 Excellent

Sheetalkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

ANTONIO

Liked: Amenities
Service awesome
Stayed 1 night in Aug 2025

10/10 Excellent

Don, Henderson

Stayed 2 nights in Jul 2025

10/10 Excellent

Don, Henderson

vv
Stayed 1 night in Jul 2025

6/10 Okay

Walter

Stayed 1 night in Jul 2025

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location

10/10 Excellent

Vianey A

10/10 Excellent

Veronica

Stayed 1 night in Jul 2025

10/10 Excellent

Aylin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2025

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, cleanliness, and friendly staff!
Stayed 5 nights in Jul 2025

10/10 Excellent

Carlos

Stayed 1 night in Jul 2025

10/10 Excellent

Azusa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean, reasonable cost and good location. The only disappointment was that the towels, although washed, were quite worn and did not feel clean.
Stayed 1 night in Jul 2025

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet and great location!
Stayed 3 nights in Jul 2025

6/10 Okay

Cesar D

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Una estancia promedio

La habitación no estaba del todo limpia, había varios, no uno o dos , varios pelos en el piso del baño. Al aire acondicionada no funcionaba, enviaron al de mantenimiento a revisarlo pero siguió sin funcionar.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose ignacio vega

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Vianey A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location in Colonia Americana, always felt safe and able to walk around the vicinity. Currency exchange is walking distance, just the next door building. There was always a parking space in the parking garage, and checking in and out was smooth. Our room was better than in pictures and service and staff were very helpful and friendly. we’ll definitely be staying here again if we’re in town.
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Beds were comfortable and service was good. But the bathrooms need some deep cleaning. Their was mold on the grouts and hair on the shower walls. That tells me the bathroom did not get a deep clean. A bathroom and room should always get a deep.
Stayed 2 nights in Jun 2025

10/10 Excellent

eduardo

Stayed 1 night in Jun 2025

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Td bn
Stayed 2 nights in Jun 2025

8/10 Good

Sorna Kumari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did feel the facilities included are not up to the mark for a 4 star hotel
Stayed 2 nights in Jun 2025

6/10 Okay

Juan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very convenient location, however our room was not the best for our selection, it needs some updates and/or repairs in floor and bathroom and shower
Stayed 4 nights in Jun 2025