10/10 Excellent
Zoe
Traveled with family
Apr 28, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior Service and Rooms in Perfect Location
On our two week trip to the region, this was easily our favorite lodging due to the superior customer service and the exquisitely comfortable beds and more. Armando, Reynaldo, and Javier were the staff who we interacted with and all went above and beyond for customer service, whether it was resolving problems in translation or getting additional blankets or personally escorting us to a doctor and pharmacy when one of us was sick on a holiday weekend and very little was open so we had to keep searching. We were never abandoned to find our own way, even when we were walking slowly.
The location was perfect, with so many small shops and restaurants and bakeries nearby and the main plaza with even more options less than 2 blocks away. The interior courtyard was a relaxing place to sit. Unfortunately we weren't able to try the restaurant/cafe as it's only open on limited days and times due to staffing.
We were on the ground floor (room 10) which is right on the street level. Noise never bothered us, even when there was a tianguis right outside our window. The only drawback was the 6 cm gap at the bottom of the curtain which let in light and distracting movement of passersby.
We truly hope we can return without being sick and have more time to enjoy this beautiful area and the hotel.
Zoe
Stayed 2 nights in Apr 2025
