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Casa Hotel Serena

3.0 star property

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Photo gallery for Casa Hotel Serena

Restaurant
Exterior
Living area
Comfort Quadruple Room, Park View | Bathroom | Shower, towels, soap, shampoo
Comfort Quadruple Room, Park View | Free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Laundry
  • Free WiFi

Explore the area

View in a map
clle 5 a 3-07, Guadalupe, Santander, 683057
  • Place, Parque Gallineral
  • Place, El Puente Shopping Center
  • Place, Virgin of Health

Room options

View all photos for Comfort Triple Room, Mountain View

Comfort Triple Room, Mountain View | Free WiFi

Comfort Triple Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Comfort Quadruple Room, Park View

Comfort Quadruple Room, Park View | Free WiFi

Comfort Quadruple Room, Park View

  • Park view
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Bed

View all photos for Comfort Double Room, City View

Comfort Double Room, City View | Free WiFi

Comfort Double Room, City View

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

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About this property

Casa Hotel Serena

3-star Guadalupe hotel with coffee shop/cafe
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. WiFi in public areas is free. Other amenities include dry cleaning. Housekeeping is available on request.
Casa Hotel Serena offers 3 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
The hotel offers a coffee shop/cafe and a snack bar/deli. Wireless Internet access is complimentary. This Guadalupe hotel also offers coffee/tea in a common area and dry cleaning/laundry services.

Casa Hotel Serena is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a garage

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 10:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from October 30 2025 to February 1 2026 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets allowed with a deposit of COP 40000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: COP 40000 per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 10:00 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Property Registration Number 211714

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.