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El Marques Hacienda Hotel

3.0 star property

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Photo gallery for El Marques Hacienda Hotel

Outdoor pool, open 8 AM to 7 PM, sun loungers
Outdoor pool, open 8 AM to 7 PM, sun loungers
Reception
Suite cabana | Hypo-allergenic bedding, down comforters, in-room safe, desk
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Pet friendly

Explore the area

Map
Carretera Guanjuato - Irapuato Km. 11, Guanajuato, GTO, 36263
  • Plaza Alaïa Guanajuato
    ‪7 min drive‬
  • Guanajuato Bicentennial Park
    ‪12 min drive‬
  • Casa Museum Gene Byron
    ‪12 min drive‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Hypo-allergenic bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds

  • 108 sq ft
  • Sleeps 4
  • 2 Queen Beds

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$90 total
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About this property

El Marques Hacienda Hotel

3-star Guanajuato hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and an outdoor tennis court are onsite.
El Marques Hacienda Hotel offers 36 accommodations with safes and hair dryers. Beds feature down comforters. 32-inch LCD televisions come with cable channels.

Bathrooms include showers. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor tennis court and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, El Marques Hacienda Hotel provides an outdoor tennis court and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Colonial hotel also offers a vending machine, an arcade/game room, and tour/ticket assistance. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Complimentary self parking is available on site.

El Marques Hacienda Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Los Arcos - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Los Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Ballroom
  • Built in 1557
  • Colonial architecture
  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from February 15 2025 to December 31 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 150 to 250 for children
  • Airport shuttle fee: MXN 500 per vehicle
  • Airport shuttle fee per child: MXN 150

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 8 AM to 7 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

El Marques Hacienda
El Marques Hacienda Guanajuato
El Marques Hacienda Hotel
El Marques Hacienda Hotel Guanajuato
El Marques Hacienda
El Marques Hacienda Hotel Hotel
El Marques Hacienda Hotel Guanajuato
El Marques Hacienda Hotel Hotel Guanajuato

El Marques Hacienda Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 40 out of 140 reviews
Rating 8 - Good. 55 out of 140 reviews
Rating 6 - Okay. 27 out of 140 reviews
Rating 4 - Poor. 7 out of 140 reviews
Rating 2 - Terrible. 11 out of 140 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Arthur

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
In it's glory days I'm sure this was a terrific property. Sadly, it has deteriorated over the years and maintenance of the outdoor areas seems to have lapsed. The placita we were in was fairly new and updated. It was clean and the staff were friendly and helpful. The menu offered at the restaurant was quite limited, but again staff in the restaurant were friendly and helpful.
Stayed 3 nights in Jul 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities need to be kept nicer. However, staff where very attentive.
Stayed 1 night in Feb 2024

8/10 Good

Cristina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
We checked in after the sun went down so it was dark out. Lighting on the property is very bad. Dark everywhere. Wish there was more light to actually see where we were going. The hotel room itself is also dark. The restaurant was dark. Not a good experience for my dad who is partially blind. Staff is very helpful though, they were patient with our questions and gave directions.
Stayed 1 night in Apr 2023

8/10 Good

Allison, Henderson

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! The food in the restaurant was delicious. Great location, but confusing directions using Maps and Waze. We were only able to locate it by pulling over and asking a local.
Stayed 1 night in Apr 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
The hacienda was very spacious and well maintained
The hacienda was very spacious and well maintained. Only the pools were a little bit dirty and the curtains in the room. The rest was great.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with family
The property was very nice. The restaurant had great food and the service workers were very good.
Stayed 4 nights in Feb 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso Hotel, Lejos del centro
El lugar está hermoso y el stand muy amable me encantó todo solo que que el servicio de internet es muy malo estando en la hacienda y el lugar esta lejos del centro de Guanajuato.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfying for the price.
WiFi does not reach room. Not within 15 minutes from guanajuato downtown area. Didn't get clean towels everyday. Hot water does take a 15 minute wait to come out. Very friendly staff and didn't had any problems with their services. They close the parking lot doors and let you in and out at nights, your car will be safe.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous grounds. Ok room.
The property was beautiful. Very relaxing and calm. It was a about 25 min drive to Guanajuato which was actually very nice to get to see the mountains everyday in the way down there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for families. It is nice and quiet hotel with lots of open spaces for kids to play and enjoy. The staff service is excellent!!!

2/10 Terrible

Miguel, dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the worst
The worst hotel ever,... Will not recommend it I was dirty no air condition it is a nice place but it need to be update and clean no good for the money I paid

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

LETTY, San Diego, Ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My nightmare
Super bad experience.Smels bad cold at night no heather. THIS HOTEL IS MY NIGHTMARE....!

2/10 Terrible

Adriana, Thousand Oaks, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor mainatanence
I stayed at this hotel many years ago and it was a good experience. When I found it online on the Expedia website I was pleasantly surprised and when I saw that had been "fully renovated" and the online photos looked nice, I decided to book 3 rooms for our family Christmas Vacation ...What a disappointment!!! : There were two leaks in my room ( Cabana 4): one precisely over my bed soaking it every night and the other by the non-working fireplace leaking all the way to the floor. None were fixed. The bathrooms (Cabana 4, rooms 2 and 3) in al three rooms had mold: 2 of them in the ceiling, one also all up the walls adjacent to the toilette ( Cabana 4) The bathroom in Cabana 4 had a fetid sewer smell The Linnens were old, wrinkle and grey The rooms were freezing-cold with no heater . Only Cabana 4 had a portable heater to heat 2 rooms which somewhat reduced the unbearable night freeze Room 3 had a crack in the front door that allowed the cold to penetrate the room. We had to get sleeping bags to sleep at night because their blankets were insufficient. The only dinning room was "Al Fresco" with a roof and only plastic "tarps" covering the side walls when it was damp and freezing. The front office staff was rude to my husband when he request assistance. Needless to say, We left the hotel early, but since they charged in advanced, they told me that expedia would not refund the extra night that I paid for and didn't use. NEVER AGAIN!

2/10 Terrible

Mark Chirstian, San Francisco

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very far away from Guanajuato
I felt that the location as advertised was deceiving. We were lead to believe that this hotel was located 11 kilometers from Guanajuato. In reality is about 30 minutes drive through several narrow roads just to get to the city. Very hard to find location. The restaurant was closed. The rooms are very simple, no hot water in the afternoons. The rooms have paper thin walls, in fact when room neighbors arrived at 1AM we could hear them though the walls. There was a door that separated the adjacent room and we could see the neighbor's light though the door frame. Definitely do not recommend this hotel.

8/10 Good

Mariano

Stayed 5 nights in Aug 2024

10/10 Excellent

Juan de la

Stayed 1 night in Jul 2024

6/10 Okay

Abigail

Disliked: Staff & service, property conditions & facilities
No le dan mantenimiento necesario a las instalaciones
Stayed 1 night in Jun 2024

10/10 Excellent

Enrique emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Ramón

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disfrutamos mucho estar en un lugar con esas caracteristicas.
Stayed 1 night in May 2024

6/10 Okay

José Manuel

Stayed 1 night in Apr 2024

10/10 Excellent

Edgar Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Eva María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, son pet Friendly ( en serio!)
Stayed 1 night in Jan 2024

6/10 Okay

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023