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Hotel Chocolate Carruaje

4.5 star property

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Photo gallery for Hotel Chocolate Carruaje

Stroll through this inviting corridor lined with lush greenery and brick columns.
Relax by the pool surrounded by lush greenery and comfortable sun loungers.
Relax in this serene outdoor space with a patio table and chairs, surrounded by lush greenery and a stone wall with arches.
Stunning interior with high ceilings, arched doorways, and a large mirror.
Enter a serene space surrounded by lush greenery and natural beauty.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry

Explore the area

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Mummies Museum
    ‪19 min walk‬
  • Alley of the Kiss
    ‪2 min drive‬
  • Juarez Theater
    ‪3 min drive‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪28 min drive‬

Room options

View all photos for Family Room

1 bedroom, in-room safe, free WiFi

Family Room

  • 215.3 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

  • 193.8 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(2 reviews)
  • 193.8 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, free WiFi

Classic Quadruple Room

  • 193.8 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, in-room safe, free WiFi

Deluxe Quadruple Room

  • 172.2 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, free WiFi

Deluxe Double Room

7.4 out of 10
Good
(3 reviews)
  • 269.1 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Chocolate Carruaje

4.5-star Guanajuato hotel connected to a shopping center, close to Alley of the Kiss
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 323 square feet (30 square meters) include a conference center. This luxury hotel also offers an outdoor pool, a rooftop terrace, and spa services. Complimentary uncovered self parking is available on site.

Hotel Chocolate Carruaje has designated areas for smoking.

A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 76 reviews
Rating 8 - Good. 18 out of 76 reviews
Rating 6 - Okay. 11 out of 76 reviews
Rating 4 - Poor. 15 out of 76 reviews
Rating 2 - Terrible. 7 out of 76 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un poco mas seguridad en la.puerta del cuerto
Stayed 5 nights in Apr 2025

4/10 Poor

Aura

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Todo bien menos el servicio al cliente

El hotel en general está bien, el problema… la gente que trabaja allí. Una Srita Laura todo menos educada con los clientes, pésima actitud todo el tiempo. Entregaron habitaciónes después de las 6 pm!!! Lo único que realmente vale la pena del hotel el señor Pedro!!!
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención del personal, agradables, amables y atentos. Cercanos a tiendas de conveniencia, la cocina del restaurante deliciosa al igual que los tacos que están en el lugar
Stayed 3 nights in Apr 2025

4/10 Poor

SANDRA LORENA

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Joseaugusto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
En general está en buena ubicación, tiene estacionamiento, te consiguen transporte confiable, etc
Stayed 1 night in Apr 2025

2/10 Terrible

JORGE EDUARDO

Todo se escucha, el desayuno muy malo y el agua sale fría.
Stayed 1 night in Apr 2025

10/10 Excellent

Mayda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la estancia, fueron muy amables y atentos en las necesidades que teniamos
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar súper bonito, y no está tan retirado del centro.
Stayed 1 night in Apr 2025

8/10 Good

Catalina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple con necesario para descasar y el estacionamiento es amplio
Stayed 1 night in Apr 2025

6/10 Okay

Mara Areli

Stayed 2 nights in Mar 2025

10/10 Excellent

FRANCISCO J DOLORES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de todo el personal , Tanto en recepción como en restaurante , todos muy atentos !! El hotel muy bonito, se respira tranquilidad!!
Stayed 2 nights in Mar 2025

2/10 Terrible

Nely

Disliked: Cleanliness, property conditions & facilities, room comfort
Muy mala, la habitación no coincide con lo anunciado, no se podía ver ningún canal de televisión ni cable, no tenía cobija, colchón muy duro, almohadas aguadas, demasiado austero que no corresponde con el precio, mucho ruido de calle, en fin no volveré a hospedarme ahí
Stayed 1 night in Apr 2025

8/10 Good

Ximena

Liked: Staff & service
Disliked: Cleanliness
Las camas estan muy duras,
Stayed 1 night in Mar 2025

8/10 Good

Marco Antonio, Queretaro

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, buena limpieza
Stayed 1 night in Mar 2025

4/10 Poor

Macario

Traveled with partner
Liked: Staff & service
.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Julio ernesto

Traveled with family
Liked: Cleanliness, staff & service
Excelente propiedad, solo no tuvimos agua caliente
Stayed 2 nights in Mar 2025

8/10 Good

Alondra Adilene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Brenda Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No había botes de basura. La pantalla no tenía servicio de televisión. Los teléfonos no tenían linea. El segundo día que nos hospedamos nunca nos salió el agua caliente en la regadera. Los hot cakes (que era el desayuno que venía incluido) el primer día, FRIOS, el segundo día CRUDOS. El colchon parecía piedra de tan duro y las almohadas, todo lo contrario, super aguadas. Pero eso si, todo muy limpio y agradable.
Stayed 1 night in Mar 2025

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó no me encantó el desayuno
Stayed 2 nights in Mar 2025

6/10 Okay

silvino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Juan Alberro

Traveled with family
Disliked: Staff & service
La propiedad está en buenas condiciones, deben especificar cuál es el desayuno que incluyen, faltó mejorar en la atención del restaurante, tardan mucho es su área de oportunidad.
Stayed 2 nights in Mar 2025