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Hotel Chocolate Carruaje

4.5 star property

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Photo gallery for Hotel Chocolate Carruaje

Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Deluxe Double Room | 1 bedroom, in-room safe, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry

Explore the area

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Mummies Museum
    ‪19 min walk‬
  • Alley of the Kiss
    ‪2 min drive‬
  • Juarez Theater
    ‪3 min drive‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪28 min drive‬

Room options

View all photos for Family Room

1 bedroom, in-room safe, free WiFi

Family Room

  • 215.3 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

  • 193.8 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, free WiFi

Superior Quadruple Room

  • 193.8 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, free WiFi

Classic Quadruple Room

  • 193.8 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, in-room safe, free WiFi

Deluxe Quadruple Room

  • 172.2 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, free WiFi

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 269.1 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (1781)
$49 nightly
The price is $49 total
includes taxes & fees
Hotel Castillo Santa Cecilia

About this property

Hotel Chocolate Carruaje

4.5-star Guanajuato hotel connected to a shopping center, close to Alley of the Kiss
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 323 square feet (30 square meters) include a conference center. This luxury hotel also offers an outdoor pool, a rooftop terrace, and spa services. Complimentary uncovered self parking is available on site.

Hotel Chocolate Carruaje has designated areas for smoking.

A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 66 reviews
Rating 8 - Good. 17 out of 66 reviews
Rating 6 - Okay. 9 out of 66 reviews
Rating 4 - Poor. 14 out of 66 reviews
Rating 2 - Terrible. 5 out of 66 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Julio ernesto

Traveled with family
Liked: Cleanliness, staff & service
Excelente propiedad, solo no tuvimos agua caliente
Stayed 2 nights in Mar 2025

8/10 Good

Alondra Adilene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Brenda Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No había botes de basura. La pantalla no tenía servicio de televisión. Los teléfonos no tenían linea. El segundo día que nos hospedamos nunca nos salió el agua caliente en la regadera. Los hot cakes (que era el desayuno que venía incluido) el primer día, FRIOS, el segundo día CRUDOS. El colchon parecía piedra de tan duro y las almohadas, todo lo contrario, super aguadas. Pero eso si, todo muy limpio y agradable.
Stayed 1 night in Mar 2025

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó no me encantó el desayuno
Stayed 2 nights in Mar 2025

6/10 Okay

silvino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Juan Alberro

Traveled with family
Disliked: Staff & service
La propiedad está en buenas condiciones, deben especificar cuál es el desayuno que incluyen, faltó mejorar en la atención del restaurante, tardan mucho es su área de oportunidad.
Stayed 2 nights in Mar 2025

4/10 Poor

José Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Cuarto no tiene ventilación. Mal iluminado. Camas en mal estado. Desayuno inexistente aunque te lo ofrecen con la reservacion. Baño bien
Stayed 3 nights in Mar 2025

4/10 Poor

sara

Traveled with group
Disliked: Cleanliness, property conditions & facilities

ohh desilusión!

Reservamos este lugar 5 amigas para la despedida de soltera de una de ellas y lo elegimos por la alberca pero al llegar no nos mencionaron nada hasta que nosotras comentamos que subíamos a la habitación dejábamos las maletas y bajamos de una a la alberca y fue cuando nos comento el recepcionista que la alberca no tenia agua por algo de la bomba, la verdad eso fue suficiente para no regresar a ese hotel pues si ofrecen alberca por lo menos en la pagina deberían de aclarar que no tiene agua y por tanto no se podrá hacer uso de ese espacio, después ya resignadas en la habitación había un mini balcón muy sucio, tierra de semanas o por lo menos varios días, el papel de baño super chafa, en 6 idas al baño se terminó y al ir a recepción por otro fui muy cuestionada para poder darme otro rollo de papel, la verdad se ve que tienen poca gente y aun así se les van muchos detalles y asuntos de mas importancia, Definitivo, No lo recomendamos :(
Stayed 1 night in Feb 2025

10/10 Excellent

Rocha

Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 1 night in Mar 2025

4/10 Poor

JUANA LIZETHZ

Traveled with family
Liked: Cleanliness

No cumplió mis expectativas

No respetaron el desayuno que se ofrecía , la alberca es muy pequeña y el agua es demasiado fría
Stayed 1 night in Mar 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Monse

Stayed 1 night in Feb 2025

8/10 Good

rene efrain

Traveled with group
Liked: Cleanliness, staff & service

Decepción de amenidades.

El hotel es muy bonito Pero si me lleve una decepción ya que reservamos específicamente este hotel por dos cosas la alberca hice llamada para asegurarme que estuviera en servicio y me comentaron que si estaria en servicio y llegamos y nunca estuvo en servicio y dos el desayuno solo es un gancho para que vayas a su restaurante te ofrecen dos hotcakes minis con una taza de cafe no mas no menos, en general el hotel y la atencion del personal muy bien de ahi en mas si una decepción lo que te prometen en la reservacion ya al fin de cuentas solo fue una habitación de hotel comun.
Stayed 2 nights in Feb 2025

6/10 Okay

Juan

Traveled with partner
Disliked: Property conditions & facilities
Mala atención
Stayed 2 nights in Feb 2025

8/10 Good

FERNANDO

Traveled with family
Liked: Amenities
Muy buena atención de todo su personal, tiene estacionamiento q es muy conveniente, cercano al centro de la cd.
Stayed 1 night in Feb 2025

6/10 Okay

Juan, Cd. Manuel Doblado

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Muy buena limpieza de las habitaciones, cama y almohadas muy comodas. Zona tranquila, y facilidad para estacionar coche. No nos gustó que No hubo mucha atención e información sobre el desayuno, la piscina estuvo inhabilitada durante nuestra estancia, por lo que No pudimos disfrutarla.
Stayed 3 nights in Feb 2025

4/10 Poor

Rodrigo

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
El colchón demasiado duro, las cobijas muy malas, no hay bote de basura en la habitación, no sale mucha agua caliente, habitaciones a lado de la carretera muy ruidoso, las habitaciones no son como se ven en las fotos de la aplicación. Hay muchísima diferencia
Stayed 1 night in Feb 2025

10/10 Excellent

ROGELIO

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dijeron que eramos los clientes #8 del lugar y la verdad nos encanto para regresar . Juan José nos atendio de forma increible e hizo de la estancia un momento agradable. La habiatacion muy comoda y apesar de estar cerca de carretera no se escucha el ruido, las cams limpias y comodas y lo mejor que se valora en gto que son espsciosas. El desayuno (chilaquiles con huevo) muy rico y excelente porcion Nosotros viajamos con mascota pequeña y desconociamos que teniamos que pagar un extra (error mio no preguntar) pero para que lo consideren si viajan con mascota. En cuando alrededor hay restaurantes bonitos, soriana, oxxo y farmacia guadalajara. El hambiente es familiar, acogedor y la decoracion estilo mexicano vale mucho la pena porque estas a 15 min del centro caminando pero aun caminar es un mini tour por la zona. Me quede con las ganas de la alberca pero entendible porque la estaban dejando mucho mejor, ojala a mi regreso ya la pueda aprovechar.
Stayed 1 night in Feb 2025

10/10 Excellent

Emigdio

Stayed 1 night in Feb 2025

10/10 Excellent

Dalia Ivette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Oliver

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Muy buen trato

El trato es excelente, solo las almohadas no están cómodas, también falta tener cobija por si te da frio
Stayed 1 night in Feb 2025