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Hotel Chocolate Carruaje

4.5 star property

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Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry
$49
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Mummies Museum
    ‪19 min walk‬
  • Alley of the Kiss
    ‪2 min drive‬
  • Juarez Theater
    ‪3 min drive‬
  • León, Guanajuato (BJX-Del Bajío)
    ‪28 min drive‬

Room options

View all photos for Family Room

1 bedroom, in-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, free WiFi

Classic Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, in-room safe, free WiFi

Deluxe Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, free WiFi

Deluxe Double Room

7.4 out of 10
Good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 1,964 reviews
Hotel Castillo Santa Cecilia

About this property

Hotel Chocolate Carruaje

4.5-star Guanajuato hotel connected to a shopping center, close to Alley of the Kiss
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 323 square feet (30 square meters) include a conference center. This luxury hotel also offers an outdoor pool, a rooftop terrace, and spa services. Complimentary uncovered self parking is available on site.

Hotel Chocolate Carruaje has designated areas for smoking.

A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Hotel Chocolate Carruaje Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 47 out of 114 reviews
Rating 8 - Good. 24 out of 114 reviews
Rating 6 - Okay. 16 out of 114 reviews
Rating 4 - Poor. 19 out of 114 reviews
Rating 2 - Terrible. 8 out of 114 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Jhankarlo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy buen, excelente servicio
Stayed 1 night in May 2025

4/10 Poor

isaac abdiel martinez

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
No me agrado que las fotos nada que ver con la realidad
Stayed 1 night in May 2025

10/10 Excellent

Alberto

Excelente lugar

Stayed 3 nights in May 2025

2/10 Terrible

Joshua

Liked: Cleanliness, staff & service
Se les fue la luz dos días, tuve tres días con agua fría
Stayed 5 nights in May 2025

10/10 Excellent

Aileen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad se encontraba en buen estado, tampoco se nos limito la hora de entrada ni nada:)
Stayed 1 night in May 2025

8/10 Good

Juan Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Erendira Cecilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Si regreso a hospedarme con ustedes

El hotel, muy cómodo, mucha tranquilidad. La única observación, los precios del restaurante, excesivamente altos, sean más competitivos y atraerán comenzales
Stayed 2 nights in May 2025

8/10 Good

Luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas, el servicio al cliente es muy bueno y el precio es muy accesible.
Stayed 2 nights in May 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, el trato, la rapidez en atender e instalaciones
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
la limpieza del cuarto esta bien pero la alberca demasiado sucia y muy pequeña, la recepcionista muy prepotente sin querer solucionar
Stayed 2 nights in Apr 2025

6/10 Okay

Esteban

Traveled with family
Liked: Staff & service
Disliked: Amenities
Desayuno muy limitado y caro.
Stayed 2 nights in Apr 2025

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Beatriz Yaquelin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy terrible la recepcionista nos puso en un cuarto hasta arriba del cerro y venía un adulto mayor se enojo cuando quisimos cambiarnos, no hay agua caliente, el desayuno no vale para los menores solo te dan unos Hot cakes y lo que venden ahí es demaciado caro y son los del restaurante muy lentos, don pedro es del personal muy amable qué siempre nos estuvo apoyando mucho más que la misma encargada muy atento en todo debería de decir que fue el más amable de la estancia.... Las que limpian las habitaciones también super amables.
Stayed 3 nights in Apr 2025

4/10 Poor

Grizel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La alberca super pequeña, la habitación sencilla, no caía agua para bañarse. Nada que ver con lo que aparecía en las fotografías.
Stayed 1 night in Apr 2025

8/10 Good

Abel

Traveled with partner
Liked: Property conditions & facilities
Ninguna en particular
Stayed 3 nights in Apr 2025

6/10 Okay

Oscar

Liked: Cleanliness
Disliked: Staff & service
Los niños moldeados son muy antipáticos, muy aprovechados y lentos
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente , solo falta mejorar su servicio de desayunos
Stayed 2 nights in Apr 2025

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un poco mas seguridad en la.puerta del cuerto
Stayed 5 nights in Apr 2025

4/10 Poor

Aura

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Todo bien menos el servicio al cliente

El hotel en general está bien, el problema… la gente que trabaja allí. Una Srita Laura todo menos educada con los clientes, pésima actitud todo el tiempo. Entregaron habitaciónes después de las 6 pm!!! Lo único que realmente vale la pena del hotel el señor Pedro!!!
Stayed 1 night in Apr 2025