See all properties

Hotel Chocolate Carruaje

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry
$62
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Mummies Museum
    ‪19 min walk‬
  • Place, Alley of the Kiss
    ‪6 min drive‬
  • Place, Juarez Theater
    ‪8 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪44 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

8.4 out of 10
Very good
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

  • 172 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property
Hotel Castillo Santa Cecilia
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 2,051 reviews
Hotel Castillo Santa Cecilia

About this property

Hotel Chocolate Carruaje

4.5-star Guanajuato hotel connected to a shopping center, close to Alley of the Kiss
Along with an outdoor pool, this hotel has a restaurant and a poolside bar. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. Change of towels is available on request.
Hotel Chocolate Carruaje offers 50 accommodations with safes. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Bathrooms include showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 323 square feet (30 square meters) include a conference center. This luxury hotel also offers an outdoor pool, a rooftop terrace, and spa services. Complimentary uncovered self parking is available on site.

Hotel Chocolate Carruaje has designated areas for smoking.

A complimentary manager's reception is offered each day.
Las Carretas - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Reviews

Hotel Chocolate Carruaje Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 59 out of 145 reviews
Rating 8 - Good. 35 out of 145 reviews
Rating 6 - Okay. 17 out of 145 reviews
Rating 4 - Poor. 21 out of 145 reviews
Rating 2 - Terrible. 13 out of 145 reviews

Reviews

10/10 Excellent

Carlos, San Antonio

Liked: Staff & service, property conditions & facilities
Great service, muy amables y atentos.
Stayed 1 night in Jul 2025

2/10 Terrible

Jesus

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Cuartos muy incómodos, sucios, un olor muy desagradable, staff súper groseros y mucho ruido hasta las 3am tuvimos que hacer check out días antes perdiendo la reservación muy lejos del centro
Stayed 2 nights in Jul 2025

10/10 Excellent

tony

Stayed 1 night in Jul 2025

2/10 Terrible

zoe

Stayed 1 night in Jun 2025

2/10 Terrible

faviola

Traveled with family
Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Jhankarlo

Traveled with family and small children
Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

4/10 Poor

SOONGUN, Brooklyn

Traveled with family
Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025

4/10 Poor

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención
Stayed 1 night in Feb 2025

10/10 Excellent

Arely

Excelente servicio, todo muy cerca, excelente atención del personal. Cada que necesitábamos taxi en recepción nos ayudaban y en 1 min ya estaba en la puerta. Muy recomendable .
Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, acogedor y cómodo. Las instalaciones son bonitas y el personal super atento. Una excelente opción para hospedarse en Guanajuato, bien ubicado.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tania de los Angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es muy lindo! La amabilidad de las personas que atienden y ayudan también , el restaurante estaba divino,solo que las camas un poco duras
Stayed 1 night in Jul 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar lo único es que la cama era un poco dura pero todo excelente
Stayed 1 night in Jul 2025

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel Efrain, Cancún

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia
Stayed 3 nights in Jul 2025

8/10 Good

Maura

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
la almohada que me toco olía a sudor, y las camas son demasiado duras nada confortable y del baño sale mal olor
Stayed 2 nights in Jul 2025

8/10 Good

Tomás

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
El día que fuimos tenían clases de natación y como teníamos hospedaje solo una noche no pudimos disfrutar de la alberca gracias a las personas de la clase, y se supone que eso estaba dentro de las cosas por las que pagamos
Stayed 1 night in Jul 2025

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Esos colchones más duros que el mismo cemento
Stayed 3 nights in Jul 2025

4/10 Poor

Martha Elena

Traveled with family

Más o menos

Más o menos. El piso de la habitación estaba sucio había mal olor. No hubo agua caliente y a la salida se les comentó. Sus políticas te las hacen firmar a la entrada comprometiéndote a pagar alguna cosa pero ellos solo se disculpan sin retribuir por las cosas que te incomodan
Stayed 1 night in Jul 2025

4/10 Poor

Viviana

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Los colchones están muy duros y el personal del restaurante muy grosera la persona a cargo
Stayed 2 nights in Jul 2025

6/10 Okay

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
En general estuvo bien mi experiencia en ese hotel, con excepción de que dos días no hubo agua caliente en mi habitación.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

MARIA DEL ROSARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto Carlos, Tijuana

Stayed 2 nights in Jul 2025