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Chateau Star River Guangzhou

4.5 star property

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Photo gallery for Chateau Star River Guangzhou

Exterior
Castle Suite | Premium bedding, down comforters, minibar, in-room safe
Front of property - evening/night
Business Room River View | Premium bedding, down comforters, minibar, in-room safe
Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
No.1 Panyu Road North, Panyu District, Guangzhou, Guangdong, 511430
  • Chimelong Paradise
    ‪4 min drive‬
  • Chimelong Water Park
    ‪5 min drive‬
  • Xiangjiang Safari Park
    ‪6 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪39 min drive‬

Room options

View all photos for Castle Suite

Castle Suite | Premium bedding, down comforters, minibar, in-room safe

Castle Suite

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room City View, 2 Twin Beds

Deluxe Room City View, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room City View, 2 Twin Beds

  • 592 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Room City View

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Deluxe Room City View

  • 592 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Chateau River View Room

Premium bedding, down comforters, minibar, in-room safe

Chateau River View Room

  • 646 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room City view

Executive Room City view | Premium bedding, down comforters, minibar, in-room safe

Executive Room City view

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room River View

Premium bedding, down comforters, minibar, in-room safe

Executive Room River View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room River View

Deluxe Room River View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room River View

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Castle King Room, River view

Castle King Room, River view | Premium bedding, down comforters, minibar, in-room safe

Castle King Room, River view

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Castle Twin Room, River view

Premium bedding, down comforters, minibar, in-room safe

Castle Twin Room, River view

  • River view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe King Room River View

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room River View

  • 592 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Sheraton Guangzhou Panyu

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (84)
The price is $117
per night
$137 total
includes taxes & fees
Mar 10 - Mar 11
Sheraton Guangzhou Panyu

About this property

Chateau Star River Guangzhou

4.5-star Guangzhou hotel, connected to a shopping center in Panyu
2 restaurants, an indoor pool, and a health club are available at this hotel. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and outdoor tennis courts are onsite.
Chateau Star River Guangzhou offers 304 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts, an indoor tennis court, and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.
In addition to a seasonal outdoor pool and an indoor pool, Chateau Star River Guangzhou provides outdoor tennis courts and an indoor tennis court. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 4.5-star property offers access to a business center, meeting rooms, and limo/town car service. This Mediterranean hotel also offers a health club, a sauna, and a vending machine. For a surcharge, the property provides an airport shuttle (available on request), a casino shuttle, and a train station drop-off service. Limited complimentary onsite parking is available on a first-come, first-served basis.

Chateau Star River Guangzhou has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Always Cantonese - This restaurant serves breakfast, brunch, lunch, and dinner.
E-cafe - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 10:30 AM on request
  • Train station pick-up and drop-off shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Free theme park shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 114 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Always Cantonese
  • E-cafe
  • Lobby Bar

Things to do

  • 3 outdoor tennis courts
  • Health club
  • Indoor pool
  • Indoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Children's toys
  • Free theme park shuttle
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 23 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Mediterranean architecture
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Airport shuttle fee: CNY 800 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 800 (one-way)
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Chateau River
Chateau Star River
Chateau Star River Guangzhou
Chateau Star River Hotel
Chateau Star River Hotel Guangzhou
Chateau Star River Guangzhou Hotel
Chateau Star River Guangzhou Hotel
Chateau Star River Guangzhou Guangzhou
Chateau Star River Guangzhou Hotel Guangzhou

Chateau Star River Guangzhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 79 out of 181 reviews
Rating 8 - Good. 63 out of 181 reviews
Rating 6 - Okay. 26 out of 181 reviews
Rating 4 - Poor. 7 out of 181 reviews
Rating 2 - Terrible. 6 out of 181 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Hock Lai, KUALA LUMPUR

Liked: Cleanliness, staff & service, property conditions & facilities
Good room amenities.
Stayed 2 nights in Aug 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Great big room and nice hotel lobby!!!
Stayed 1 night in Dec 2019

10/10 Excellent

Gonzalo, Chile

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAVE BEEN VISITING THIS HOTEL SINCE OPENING. I REALLY FEEL LIKE HOME. I WILL COME BACK ALWAYS, AND THE MAIN REASON IS MY GOOD FIREND ADAM, WHAT A GREAT SERVICE PERSON!!
Stayed 1 night in Oct 2019

6/10 Okay

JENNYR, Los Angeles

Traveled with group, Business traveler
I was here for a business trip and was told this was the nicest hotel in the area. The location was convenient, food wasn’t bad, and it was overall a decent experience. Initially, our room smelled like a smoking room so we asked to change and they gladly and quickly changed for us. Service here was fine and I don’t have many complaints. There are some food options down the street that were not bad.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room are great, soundproofing needed to be improve as we still able to hear sound from outside
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The check deals doesn’t have anyone who speaks English. I had ask a friend to help out. Almost no one speaks dangling at the hotel. Room service order was wrong and they didn’t understand what I wanted. I could go on, but it’s pointless. The hotel is extremely beautiful and the facilities are amazing, but the service is poor. The rooms could do with better cleaning specially carpets and toilet seats.
Stayed 1 night in May 2019

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel
Big nice room a but some have really weird design like having the sink facing the river. Still nice rooms!
Stayed 3 nights in Jan 2019

10/10 Excellent

Euny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay 💕
Love love love. Thank you for upgrading my room. VIP rounge was very convenient. I stayed in the corner suite. I loved the bathtub with great view but, bedroom layout wasn’t my favorite
Stayed 1 night in May 2018

10/10 Excellent

tang, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star hotel with good service and a stone throw to the zoo in panyu
Stayed 2 nights in Jul 2018

10/10 Excellent

andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau River Guangzhou
luxurious hotel location somewhat outside of city. Higher end residential district, safely walk able it seems. very good service, various food sources local and international
Stayed 3 nights in Jul 2018

8/10 Good

ben, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet n nice river view
The wifi n tv in the bathroom doesnt really work. Staffs are really polite n nice, also has free shuttle bus to water park
Stayed 1 night in Aug 2018

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but lacking
Although the staff was great and the rooms beautiful, the in-house restaurants were limited as was the neighborhood... It was a nice neighborhood but not a lot going on. Were there a bar or western restaurant (other than the lobby) in the hotel, we wouldn't have noticed the lacking neighborhood.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfying stay
Very spacious room, clean neat and new. Hotel breakfast has a wide selection, absolutely worth trying.

8/10 Good

Sunyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately, people are working there, can't speak English at all. Very hard to communicate. Other than that there were ok.
Stayed 2 nights in Jul 2017

8/10 Good

Kok Beng

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfactory
One of the better choice in the Panyu area
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
HUGE room, i mean HUGE. Comfortable, Tidy, Amazing grounds, Good buffet dinner, Very helpful staff, Free shuttle service to Chimelong Parks, Fantastic pool, Would visit again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Hotel
The room is nothing like the photos- photo's show that it looks good and new but it's old and there is dust everywhere

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No english
The only complain i have is that the staff should speak real english.

10/10 Excellent

frannk, venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in guangzhou in all mi years going ther
Everything was perfect. Room, room service, attention. There is a shuttle to canton fair that us always on time.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel but not much around, abit far out
Nice hotel, clean, but kind of in middle of nowhere, taxi ride is needed to get to attractions

8/10 Good

leung

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly customer services... however the local area is not that convenient for eat and local commuting...

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Very Disappointing.
They say it is a five star hotel. Hotel itself is a beautiful hotel. Beautiful lobby and great river view. I stayed there for a week. My room was on 20th floor and I had to go back down and change the key because kew wouldn't work. Three times ! First night, there was no shampoo. I couldn't turn off the lights few nights. Light switches worked and sometimes didn't work. Room safe didn't work. They have to fix it while I was in the room. And thick dust everywhere. Terrible !