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Grand Hyatt Guangzhou

5.0 star property

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Photo gallery for Grand Hyatt Guangzhou

Grand, Executive Suite | Premium bedding, down comforters, minibar, in-room safe
Lobby
Front of property
Premium bedding, down comforters, minibar, in-room safe
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service
  • Gym

Explore the area

Map
No. 12 Zhujiang West Road, Pearl River New City Tianhe Dist., Guangzhou, Guangdong, 510623
  • Guangzhou Opera House
    ‪12 min walk‬
  • Tee Mall
    ‪16 min walk‬
  • Flower City Square
    ‪18 min walk‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room, 1 King Bed, Tower

Double Room, 1 King Bed, Tower | Premium bedding, down comforters, minibar, in-room safe

Double Room, 1 King Bed, Tower

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Room, Garden View

Twin Room, Room, Garden View | Premium bedding, down comforters, minibar, in-room safe

Twin Room, Room, Garden View

  • 484 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Suite (Grand)

Premium Suite (Grand) | Premium bedding, down comforters, minibar, in-room safe

Premium Suite (Grand)

  • 969 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room, 1 King Bed, Garden View

Premium bedding, down comforters, minibar, in-room safe

Club Double Room, 1 King Bed, Garden View

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Executive Suite

Grand, Executive Suite | Premium bedding, down comforters, minibar, in-room safe

Grand, Executive Suite

  • 1453 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Grand Suite, 1 King Bed

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds

  • 484 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite

  • 969 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Club Double Room, 1 King Bed

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, down comforters, minibar, in-room safe

Club Twin Room

  • 484 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Garden View

Premium bedding, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Garden View

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Guangzhou Marriott Hotel Tianhe

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, (666)
The price is $152
per night
$177 total
includes taxes & fees
Mar 12 - Mar 13
Guangzhou Marriott Hotel Tianhe

About this property

Grand Hyatt Guangzhou

5-star hotel in Tianhe
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite.
Grand Hyatt Guangzhou offers 368 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.
O Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, Grand Hyatt Guangzhou features an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a 24-hour fitness center, spa services, and multilingual staff. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. Onsite self parking is complimentary. A total renovation of this property was completed in August 2021.

Grand Hyatt Guangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
G Restaurant - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Market Cafe - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.
The Penthouse - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 230 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • G Restaurant
  • The Market Cafe
  • The Penthouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • Free crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 24 floors
  • Banquet hall
  • Built in 2008
  • Renovated entire property - August 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 230.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 230 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 230.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Guangzhou
Grand Hyatt Guangzhou Hotel
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Hyatt
Guangzhou Hyatt
Guangzhou Grand Hyatt
Grand Hyatt Guangzhou Hotel
Grand Hyatt Guangzhou Guangzhou
Grand Hyatt Guangzhou Hotel Guangzhou

Grand Hyatt Guangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 390 reviews
Rating 8 - Good. 111 out of 390 reviews
Rating 6 - Okay. 34 out of 390 reviews
Rating 4 - Poor. 6 out of 390 reviews
Rating 2 - Terrible. 13 out of 390 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ghulam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

canson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a reasonable priced hotel
Stayed 2 nights in Oct 2024

10/10 Excellent

Ming

Stayed 1 night in Jul 2024

10/10 Excellent

yongpei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

6/10 Okay

Yuen Fei

Liked: Cleanliness, property conditions & facilities
We booked non-smoking room, but they cannot provide the requested room type on the day of check-in. This is not acceptable for a star hotel. They should not accept booking if cannot provide. Also when we have breakfast in the morning, this is first time no staff leading us the a table. They just asked for the room number and let us go in and find the table ourselves. We walk around and cannot find a suitable table and need to request staff the move the table eventally.
Stayed 1 night in Jul 2024

10/10 Excellent

Liren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Hou Tong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Hou Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a very nice view and very clean and comfortable. The staff is friendly too and the amenities is very good. Close to a lot of restaurants and public transportation is convenient. Only thing need to improved might be its lighting and the sign
Stayed 1 night in Jun 2024

10/10 Excellent

Özlem

Stayed 5 nights in Jun 2024

8/10 Good

canson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I like the design of this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Francis

Stayed 1 night in May 2024

10/10 Excellent

Mohammad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Chi Tak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Very pleasant environment. Clean and neat room.
Stayed 2 nights in May 2024

10/10 Excellent

MARIA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024

10/10 Excellent

Kelechi Anselem

Stayed 4 nights in May 2024

10/10 Excellent

CHUNWEI JERRY

Stayed 3 nights in Apr 2024

10/10 Excellent

Augusto, Beaconsfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

10/10 Excellent

Augusto, Beaconsfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024

10/10 Excellent

Yeung

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

hardip

Liked: Staff & service, amenities, property conditions & facilities
Didn’t like the omelette
Stayed 2 nights in Apr 2024

10/10 Excellent

Marius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

RAJAI

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
good enough below GH standards
the hotel is below Grand Hyatt standards, run down and old. The staff are friendly but lack basic English communication for an international chain. bed is comfortable and pillow options are available. getting up to the room is a hassle, you need to go up to the 22nd floor and then change elevators to go back down to your room. Location is great
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Stayed 4 nights in Jan 2024

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024