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Guangzhou Carat Hotel

5.0 star property

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Photo gallery for Guangzhou Carat Hotel

Indoor pool, outdoor pool
View from property
Lobby
Premium bedding, minibar, in-room safe, blackout drapes
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service
  • Gym

Explore the area

Map
388 Guangyuan Middle Road, Baiyun, District, Guangzhou, GD, 510405
  • Baiyun Mountain
    ‪3 min drive‬
  • Guangzhou Wanda Plaza
    ‪4 min drive‬
  • Guangzhou Zoo
    ‪4 min drive‬
  • Guangzhou (CAN-Baiyun Intl.)
    ‪34 min drive‬

Room options

Similar properties

Exterior

Cloudy International Apartment

  • Kitchen
  • Washer
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (15)
The price is $44
per night
$51 total
includes taxes & fees
Feb 20 - Feb 21
Cloudy International Apartment

About this property

Guangzhou Carat Hotel

5-star hotel in Baiyun District
This hotel features 2 restaurants, a marina, and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, an indoor pool, an outdoor pool, and a fitness center are onsite.
Guangzhou Carat Hotel offers 247 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Yu Spa. Services include massages and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
In addition to a full-service spa, Guangzhou Carat Hotel features a marina and an indoor pool. Dining is available at one of the hotel's 2 restaurants. The property also offers a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This Guangzhou hotel also offers an outdoor pool, a fitness center, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Guangzhou Carat Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Home Kitchen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Dragon Phoenix - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Mirage Bar - Onsite bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 168 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Dragon Phoenix
  • Home Kitchen
  • Mirage Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Aromatherapy
  • Massage
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 per person
  • Airport shuttle fee: CNY 1000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Carat Guangzhou
Carat Luxury
Royal Tulip Luxury Carat
Royal Tulip Luxury Carat Guangzhou
Royal Tulip Luxury Hotels Carat
Royal Tulip Luxury Hotels Carat Guangzhou
Royal Tulip Luxury Hotels Carat Guangzhou Hotel
Royal Tulip Luxury Hotels Carat Hotel

Guangzhou Carat Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 266 reviews
Rating 8 - Good. 112 out of 266 reviews
Rating 6 - Okay. 31 out of 266 reviews
Rating 4 - Poor. 16 out of 266 reviews
Rating 2 - Terrible. 21 out of 266 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Comfort

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 5 nights in Nov 2019

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable I liked it a lot. The hotel design is also superb and I really liked the idea of pone shutter closing both the toilet and bathroom door. The breakfast can be improved to accommodate the international travellers better.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it every time I come here
The rooms are great the food is good the location is comfortable
Stayed 5 nights in Oct 2018

6/10 Okay

Ljnus, Calgary, Canada

Liked: Staff & service
Disliked: Cleanliness
Beds comfortable. But rooms have mold on the ceiling and when we asked we were told that we could change our room but all rooms were the same. Coffee good and bfast good in the morning if you stick with pastries. Dinner buffet disappointing. Very helpful staff, though. With a little tic, this would be comfortable and decent place to stay.
Stayed 4 nights in Oct 2018

4/10 Poor

ABRAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

BHAVESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

6/10 Okay

Liqiang

Liked: Staff & service
Stayed 1 night in Nov 2017

10/10 Excellent

Emelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great Hotel. I’ve used it since 2013. Very clean..... food needs more continental dishes and taste.
Stayed 7 nights in Oct 2017

4/10 Poor

Adekunle

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
BEAUTIFUL HOTEL, POOR SERVICE! (BEWARE OF FRAUD)
For all the white glove service, and friendly smiles at arrival, the hotel didn't live up to it's promise. Staffers had a better command of the English language than most typical hotels in the area, but failed to be helpful when it most mattered. The front desk (which had a convenient currency exchange service) was fully aware of how fraudulent taxicab drivers were in the city, and gave no advance warning to clients. After I was defrauded by a taxi-cab driver of over Y450 through a very slick scheme, the front desk confirmed to me that the bills the driver had passed on to me were all fake, and described in detail how the fraud was perpetrated. It was definitely medicine after death! It made no sense that they were that aware of what was going on and wouldn't warn clients ahead. They almost seemed complicit in the fraud. Also anytime you complained about anything was when their command of the English always disappeared. I quickly came to realize that it was their way of avoiding responsibility- a standard way of not wanting to solve clients' complaints or problems. I left a country I had fallen in love with, very bitter and disillusioned. Will never stay here again, nor visit China. SAD! :-(
Stayed 3 nights in Oct 2017

6/10 Okay

Pok

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
This was not the 1st time I stayed at Royal Tulip. The services was good previously but the recent experience that I had was not so pleasant. The check in staff was kind of rude, my mini bar was lock, remains of hair in the bathroom drainage wasn't clear on a daily basis.
Stayed 4 nights in Jul 2017

10/10 Excellent

Rebeca, Los Angeles , CA

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Hotel , Excelent rooms.
Love the rooms, the space , the housekeeping service , the 24 hour option for room service , most of the staff understand english, very clean ! Very easy to get taxi ir transportation from the hotel, very quite and restful . Beautiful rooms , bar and dinning room.

10/10 Excellent

Ganeswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water supply
All are good. Just the water system need to be improved.

4/10 Poor

Scott, New Zealand

Disliked: Property conditions & facilities
A tired hotel
I was very underwhelmed by this Hotel. We apparently got a room upgrade (I would hate to see what our original room was like). There were watermarks and cracking on the walls, the furnishings had the veneer peeling away from them in places and the handle for the cupboard in which the minibar was kept was broken. Basically I got the impression that this, once upon a time, may have been a nice Hotel (albeit quirky in terms of some of the furnishings, room set-up, insect theme of prints on the walls etc) but has just been allowed to fall into disrepair and now presents as shabby and tired. I am not usually a complainer but I was seriously disappointed. There was a brochure in the room that set out all the Tulip brand of Hotels. There are the Tulip Inns (3 stars), the Golden Tulip Hotels (4 stars) and the Royal Tulips - which are supposed to be 5 star and top of the brand. Based on the Royal Tulip in Guangzhou I would not book another Tulip Hotel and will revert to the more well known and trusted brands.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Far away from downtown.
Our first room was supposed to be a non smoking room when we checked in, it reeked of cigarettes. We asked for a second room, the key didn't work and we waited in the hall way with our luggage for about 20 minutes waiting for them to fix the lock. No apologies were offered. It wasn't a good start and a good impression.

10/10 Excellent

kaushal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
It was neat and clean hotel with amenities of an Indian 5 star hotel. Free Wifi and within 2 km to Indian Restaurant

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was great experience, i stay 9 nights in this hotel. everything is okay, Except the A/C I had given complaint in reception and they send a techniction, But the problem remain same

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Nice and clean. Be prepared for interpretation if you don't speak Cantonese.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome for the price
Manager on duty was exceptionally nice this is my 8th stay I will always recommend it

4/10 Poor

Amrit, Calgary,Canada

Disliked: Staff & service, room comfort
Far from Canton fair
Hotel is not close to any shopping, restaurants or any activity.

2/10 Terrible

Will, Hong Kong

Disliked: Staff & service, room comfort
Not that great experience
When we first check in, the reception staffs are not collaborative. They are not helping each other and did not greet customers well. Waited for a while to be served and we check in our original booking room and it smells terrible of cigarette. Then they do not have other similar rooms for us as the hotel was fully booked and we need to pay an extra RMB208 for upgrade. In total we paid RMB908, we should have a little extra to stay in a 5 star hotel in the CBD area. While checking out, we waited 15 minutes to be served by the reception. I would only rate this hotel a 2.5 star.

4/10 Poor

Paresh

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad stay
Very bad stay .... Worst Aircondition .... Always at 27 degrees even after rooms being changed 3 times.... Had lived in this hotel earlier but this time the service was a big let down

8/10 Good

Paul, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice discovery
If not for it's remote location, it's a nice hotel and value for money.

8/10 Good

YANKUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel.
I have been staying in this hotel for 3 nights, all the facilities was great, but however, it was not very convenient.

8/10 Good

Thierry, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but not the ideal location
You will hardly find a better price for a 5 star hotel, we stayed there 5 nights and the only 2 things I would complain is the heating and the location. The location is not too far from downtown Guangzhou but there is just nothing close by except old buildings, roads and highways, so we always had to take a cab everyday nevertheless you do not need to worry because they have a good sound proof windows so it is quiet inside. The heating was partially working inside the 2 rooms that I have been, it was not cold inside but it did not allow me to go up to the temperature I wanted. Other than that everything was great, the service, the breakfast and its variety, the cleanliness of the rooms and hotel, the spa, the pool, the amazing massage etc.. Overall, if you are looking for a very quiet place and if you don't mind to be a little outside the action and don't mind what surrounds you, this is definitely the place to go