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The Ritz-Carlton, Guangzhou

5.0 star property

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December 2024
January 2025

Photo gallery for The Ritz-Carlton, Guangzhou

Premium bedding, down comforters, pillowtop beds, minibar
View from room
Exterior
Premium bedding, down comforters, pillowtop beds, minibar
Outdoor pool, sun loungers

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Breakfast available
  • Gym
  • Air conditioning

Explore the area

Map
3 Xing An Road, Pearl River New City, Tianhe District, Guangzhou, Guangdong, 510623
  • Guangzhou Library
    1 min walk
  • Flower City Square
    11 min walk
  • Guangdong Museum
    12 min walk
  • Guangzhou (CAN-Baiyun Intl.)
    30 min drive

Room options

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 2 Twin Beds, City View

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, River View, Tower (Canton Tower River View Twin Room)

Room, 2 Twin Beds, River View, Tower (Canton Tower River View Twin Room) | Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Twin Beds, River View, Tower (Canton Tower River View Twin Room)

  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, River View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Suite, 1 Bedroom, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, River View (Opera River View Twin Room)

Room, 2 Twin Beds, River View (Opera River View Twin Room) | Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Twin Beds, River View (Opera River View Twin Room)

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 Bedroom, City View

55-inch LED TV with satellite channels

Club Suite, 1 Bedroom, City View

  • 1076 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Twin Beds, City View

  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, City View

55-inch LED TV with satellite channels

Club Suite, 1 King Bed, City View

  • 1399 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Tower (Canton Tower River View Carlton Suite)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Tower (Canton Tower River View Carlton Suite)

  • 1399 sq ft
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Tower (Club Canton Tower River View Suite)

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 Bedroom, Tower (Club Canton Tower River View Suite)

  • 1076 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Opera River View King Room)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, River View (Opera River View King Room)

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View, Tower (Canton Tower River View King Room)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, River View, Tower (Canton Tower River View King Room)

  • 538 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, City View

  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Tower (Club Canton Tower River View Room)

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, Tower (Club Canton Tower River View Room)

  • 538 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, City View

55-inch LED TV with satellite channels

Deluxe Suite, 1 Bedroom, City View

  • 1076 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Four Seasons Guangzhou

Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (420)
The price is $248
per night
$289 total
includes taxes & fees
Dec 11 - Dec 12
Four Seasons Guangzhou

About this property

The Ritz-Carlton, Guangzhou

5-star hotel in Tianhe
This smoke-free hotel features 5 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Ritz-Carlton, Guangzhou offers 350 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, The Ritz-Carlton, Guangzhou features an outdoor pool and a spa tub. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 10764 square feet (1000 square meters) include a conference center. This luxury hotel also offers a children's pool, a 24-hour fitness center, and a sauna. Complimentary self parking is available on site, along with a car charging station. A total renovation of this property was completed in July 2021.

The Ritz-Carlton, Guangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
FOODS - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
Lai Heen - This restaurant specializes in Chinese cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.
LIMONI - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pearl Lounge - Onsite coffee shop. Open daily.
The Churchill Bar - Onsite bar. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 248 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • FOODS
  • Lai Heen
  • LIMONI
  • Pearl Lounge
  • The Churchill Bar

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10,764 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 248 per person
  • Rollaway bed fee: CNY 408.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guangzhou Ritz-Carlton
Ritz-Carlton Guangzhou
Ritz-Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou Hotel
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
The Ritz Carlton Guangzhou
The Ritz Carlton, Guangzhou
The Ritz-Carlton, Guangzhou Hotel
The Ritz-Carlton, Guangzhou Guangzhou
The Ritz-Carlton, Guangzhou Hotel Guangzhou

The Ritz-Carlton, Guangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 188 out of 270 reviews" "
Rating 8 - Good. 49 out of 270 reviews" "
Rating 6 - Okay. 15 out of 270 reviews" "
Rating 4 - Poor. 11 out of 270 reviews" "
Rating 2 - Terrible. 7 out of 270 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Ken, Chicago

Traveled with family
Liked: Cleanliness, property conditions & facilities
So much noise when you are in the room to hear people outside walking or next suite people talking .
Stayed 1 night in Jul 2024

10/10 Excellent

Li

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience.
Stayed 3 nights in Jun 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing location!
Stayed 1 night in May 2024

10/10 Excellent

Teneka

Stayed 7 nights in May 2024

10/10 Excellent

THELMA P

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs very friendly and helpful
Stayed 5 nights in May 2024

10/10 Excellent

Thomas

Stayed 3 nights in May 2024

10/10 Excellent

Alicia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay. The staff is super friendly and helpful in every way. Service is excellent. Breakfast was a wide range of delicious foods around the world.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jesse, Harlingen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Ritz-Carlton, Guangzhou was absolutely superb, highlighted by their wonderful staff, top-notch facilities, and an incredibly caring management team. From the moment we checked in, the staff was attentive and went above and beyond to ensure our comfort and satisfaction. Their genuine warmth made our experience truly special. The fitness center at the hotel is excellent. It's well-equipped with modern machines and maintained to the highest standards, offering everything needed for a comprehensive workout. The space is clean, spacious, and provides a great environment for both a quick exercise session or an extended workout. Additionally, the integrity and efficiency of the management were clearly demonstrated when we accidentally left behind a watch and headphones in our room. Not only did the hotel management promptly contact us about the forgotten items, but they also arranged a convenient way for us to retrieve them. This thoughtful action by the hotel staff was greatly appreciated and speaks volumes about their commitment to guest service. Overall, our experience at The Ritz-Carlton, Guangzhou was exceptional. With its combination of professional service, excellent amenities, and attentive care, it stands out as a top choice for anyone visiting the city. Highly recommended for anyone looking for a stay that prioritizes guest experience and satisfaction.
Stayed 2 nights in Apr 2024

2/10 Terrible

Vaibhav

Stayed 3 nights in Apr 2024

10/10 Excellent

JOSE

Stayed 5 nights in Mar 2024

8/10 Good

Fianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! The manager Rocky was fabulous . The food, the room, the spa and the whole stuff was amazing. It’s highly recommended. I love my stay in Ritz Carlton.
Stayed 4 nights in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are polite and helpful. They are willing to deal with customer’s needs and issues.
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel and service
Stayed 3 nights in Feb 2024

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best facility in newer part of Guangzhou, right across from Cantor tower. Very attentive service with good gym and restaurant inside. We appreciate Freya, assistant guest relationship manager for her pleasant assistance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mohammed

Stayed 3 nights in Jan 2024

6/10 Okay

Kenneth

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly an awesome experience with friendly staff willing to ensure confort and service with a smile.
Stayed 7 nights in Oct 2023

10/10 Excellent

michael

Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and Bar!
Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, awesome bar, nice dinning, goo WiFi service.
Stayed 1 night in Oct 2023

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice located, very comfortable rooms, good WiFi connection, awesome bar.
Stayed 7 nights in Oct 2023

4/10 Poor

wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid buffet restaurant on ground fland breakfast.
had diarrhoea and stomach upset after consuming some oysters and the breakfast was not much better for Ritz's standard.
Stayed 4 nights in Sep 2023

10/10 Excellent

Xiangzhi

Stayed 2 nights in Oct 2022