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Guarrato Vacation Packages

This hotel is in a very dirty area of the city. Litter and dog mess everywhere, be wary at nighttime.The hotel itself is not great, checked in with no info at all from the lady behind the desk and that was the last I saw of anyone. No room cleaning no towels changed no toilet roll nothing. The room was very dark no natural light. There was a window that looked out on to the stairwell but I had to keep the curtain closed as people would have been looking at you in bed. Expedia should be ashamed of themselves for not checking out the properties they advertise especially as there is so many bad reviews

This property is centrally located in Palermo old town, walking distance to most of sites. The rooms are cleaned everyday and the building is securely managed. What most impressive is manager who is accommodating and spends a lot of time in the property, answering questions and giving suggestions. We originally booked a room without window due to overlooking the descriptions of the room, and we didn’t feel well after the first night of staying. The manager tried his best rearranging room assignment and helped us switch to a different room. He also provided suggestions about restaurants, helped us arrange shuttle to airport etc. We highly recommend this B & B to anyone who plan to visit Palermo!

Staff were lovely but the room was very dirty (hairs everywhere in the bathroom and the bedroom itself with dirt marks on the wall by the bin). The shower head holder was broken both in terms of height and direction, it totally fell down so you had to hold it yourself to take a shower and the cold tap stays lukewarm at all times. Aircon worked and it was not noisy at all on a Saturday night which was great and the location was fantastic. Appreciate this hotel is a bit of a cheap and cheerful find and we only stayed for one night so it didn’t spoil our trip or anything, but at a minimum the shower should be functional and the room should be clean.

TV didn’t work - nobody replied when I informed them. The room faces the train station and a busy road - do not expect to get any sleep. Was a necessity for a cancelled flight due to Etna eruption with an early start.

Convenient location, good value, courteous and helpful service.