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Guatapé Vacation Packages

Muy satisfechos con todo. El personal atento y servicial, las habitaciones limpias, el desayuno muy rico. Definitivamente, volveríamos!

Personal atento y la facilidad es bien limpias con buena organización. La única sugerencia es que el desayuno siempre tengan disponibilidad de la carta aunque siempre desayuné bien temprano alrededor de las 7:30 ya no había leche para el café, disponibilidad del croissant que traía la oferta siempre tuve que sustituirlo. Lo volvería a escoger para un próximo viaje.

It was very clean and calm property. Even though it was at the country side I enjoyed it to relax .

Unacceptable Double Charging & Refusal to Refund ​Rating: 1 / 5 ​I had a terrible experience with this hotel regarding their billing practices. I was charged twice for my stay, and despite bringing this to the management's attention, they refused to refund the duplicate charge. ​Customer service was completely unhelpful and uncooperative in resolving a clear billing error made on their part. Charging a guest twice for the same reservation and withholding their money is unacceptable. ​I strongly advise caution to anyone booking a stay here. Double-check your bank statements carefully, as this property does not take responsibility for its financial mistakes.