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Apart - Hotel Casa Serena

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Apart - Hotel Casa Serena

Front of property
Birthday party area
Full-size fridge, microwave, oven, stovetop
Interior entrance
Outdoor pool, sun loungers

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Barbecue grill
  • Pet friendly
  • Outdoor Space
  • Room service
  • Parking included

Explore the area

Map
14 Calle 5-09 Zona 10, Guatemala City, Guatemala
  • Plaza Fontabella Shopping Center
    4 min walk
  • Avenida La Reforma
    6 min walk
  • Embassy of Canada
    6 min walk
  • Guatemala City (GUA-La Aurora Intl.)
    15 min drive

Room options

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

Combined shower/tub, free toiletries, hair dryer, towels

Comfort Suite, 2 Bedrooms, Kitchen

  • 90 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, soundproofing

Junior Suite, 1 King Bed

  • 70 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
Jan 8 - Jan 9
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About this property

Apart - Hotel Casa Serena

4-star aparthotel in Zona 10
This aparthotel features an outdoor pool, a restaurant, and a 24-hour health club. Free WiFi in public areas and free valet parking are also provided. Other amenities include a complimentary children's club, a coffee shop/cafe, and 24-hour room service. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences like a dryer and a dining area.
Apart - Hotel Casa Serena offers 30 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Guatemala City aparthotel provides complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Apart - Hotel Casa Serena provides an outdoor pool and a 24-hour health club. Dining options at the aparthotel include a restaurant and a coffee shop/cafe. Business-related amenities at this 4-star property consist of a business center and a meeting room.

Wired and wireless Internet access is complimentary. This family-friendly aparthotel also offers a terrace, a complimentary children's club, and barbecue grills. Guests can use the outdoor pool at a partner property. For a surcharge, the property provides an area shuttle within 5.50 kilometers and an airport shuttle (available on request). Limited complimentary onsite parking is available on a first-come, first-served basis.

Apart - Hotel Casa Serena has designated areas for smoking.

Apart - Hotel Casa Serena has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 5.5 km
  • Car recommended
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free crib
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • A coffee shop/cafe
  • A restaurant
  • Room service (24 hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch smart TV with premium cable channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Business center
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: USD 15 per pet per day
  • Service animals exempt from fees
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Banquet hall
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 15 per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property is professionally cleaned

We should mention

A car is recommended for transportation to and from this property

Property is also known as

Hotel Casa Serena Guatemala City
Hotel Casa Serena
Casa Serena Guatemala City
Apart Hotel Casa Serena Guatemala City
Apart Hotel Casa Serena
Apart Casa Serena Guatemala City
Apart Casa Serena
Apart Casa Serena Guatemala C
Apart Casa Serena Aparthotel
Apart - Hotel Casa Serena Aparthotel
Apart - Hotel Casa Serena Guatemala City
Apart - Hotel Casa Serena Aparthotel Guatemala City

Apart - Hotel Casa Serena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 55 out of 73 reviews" "
Rating 8 - Good. 15 out of 73 reviews" "
Rating 6 - Okay. 2 out of 73 reviews" "
Rating 4 - Poor. 0 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dora

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities
The best
Stayed 1 night in Apr 2024

2/10 Terrible

Candice

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Apr 2024

10/10 Excellent

Julissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimas

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
Stayed 2 nights in Feb 2024

6/10 Okay

Nelida

Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023

10/10 Excellent

Magaly

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Nelida

Stayed 4 nights in Oct 2022

10/10 Excellent

Fabiola

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2022

8/10 Good

Nicholas

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.
Stayed 1 night in Sep 2022

8/10 Good

Nelida

Business traveler, Traveled with pets
Liked: Amenities, property conditions & facilities
Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nelida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Justo, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Apr 2022

8/10 Good

Nelida

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am so glad this place is getting the reviews and the place it deserves. It definitely is a hidden gem in the City of GUA. Now I'm sad I can't book every time I go since they are booked out often. I travel with my Service Dog, and there has never been a place that lets me book fast and efficiently without "begging" to allow my dog. Price is unbeatable due to the amenities, parking on-site, free breakfast, spacious rooms/apartments, and the best of all it is super close to pretty much EVERYTHING! Guys are attentive, cautious, and very outgoing. btw, they have a tiny elevator to those upper-level rooms they take you to your room and help, but don't expect they will carry luggage for you. I mean, it is NOT A LUXURY hotel. BOOK! I truly recommend this gem!
Stayed 1 night in May 2021

10/10 Excellent

Laura

Liked: Cleanliness, room comfort
Oasis tranquilo y seguro
El personal es bien atentó y muy amable. Nos proveyeron transportación desde y hacia el aeropuerto. Nuestra estadía fue excelente. Un lugar tranquilo y seguro. El desayuno es riquísimo. La habitación es muy cómoda. Dormimos muy bien. Hay restaurantes a pasos del hotel. ¡Me quedaría de nuevo ahí!
Stayed 4 nights in May 2021

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, room comfort
Stay here!
Fantastic little hotel, friendly staff and delicious breakfast. even has a small play area for kids! Definitely recommend!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this location... Great customer service, defiantly will be staying here often.
Stayed 2 nights in Mar 2021

8/10 Good

Juan

Business traveler, Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Leo, New York

Traveled with family
Liked: Cleanliness, amenities
Great location and great value. On Friday night I heard music from the surroundings since the hotel is close to local clubs, however, the windows worked good enough to mitigate most of the noise.
Stayed 1 night in Feb 2020

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020