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Apart-Hotel Suites Reforma

3.0 star property

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Photo gallery for Apart-Hotel Suites Reforma

Lobby sitting area
Family Apartment, 2 Bedrooms, Kitchen | In-room safe, iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Property entrance
Apartamento con A/C Deluxe | Private kitchen | Coffee/tea maker

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
AVENIDA REFORMA 12-51, ZONA 10, Guatemala City, GUATEMALA, 1010
  • U.S. Embassy in Guatemala
    ‪9 min walk‬
  • La Aurora Zoo
    ‪16 min walk‬
  • Paseo Cayala
    ‪7 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪16 min drive‬

Room options

View all photos for Economy Double Room, Refrigerator, Courtyard Area

In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Double Room, Refrigerator, Courtyard Area

  • 344 sq ft
  • Sleeps 2
  • 1 Double Bed and 1 Queen Bed

View all photos for Standard Double Room, 1 Bedroom, Refrigerator, Courtyard Area

Standard Double Room, 1 Bedroom, Refrigerator, Courtyard Area | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Bedroom, Refrigerator, Courtyard Area

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartamento con A/C Deluxe

Apartamento con A/C Deluxe | In-room safe, iron/ironing board, free WiFi, bed sheets

Apartamento con A/C Deluxe

  • 721 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator

Standard Room, 1 Queen Bed, Refrigerator | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Refrigerator

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 Bedroom, Kitchen, City View

Deluxe Studio, 1 Bedroom, Kitchen, City View | In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Studio, 1 Bedroom, Kitchen, City View

  • 667 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Kitchen

Family Apartment, 2 Bedrooms, Kitchen | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Apartment, 2 Bedrooms, Kitchen

  • 796 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

View all photos for Apartamento 2 camas sin A/C

Apartamento 2 camas sin A/C | In-room safe, iron/ironing board, free WiFi, bed sheets

Apartamento 2 camas sin A/C

  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds

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About this property

Apart-Hotel Suites Reforma

3-star hotel in Zona 10
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a meeting room, concierge services, and dry cleaning.
Apart-Hotel Suites Reforma offers 52 accommodations with safes and coffee/tea makers. Televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This Colonial hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Apart-Hotel Suites Reforma is a smoke-free property.

Apart-Hotel Suites Reforma has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 floor
  • 2 buildings
  • Built in 1978
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 12 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 5 per person (roundtrip)
  • Airport shuttle fee per child: USD 5 (roundtrip)
  • Pet fee: USD 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

APART-HOTEL SUITES REFORMA Guatemala
APART-HOTEL SUITES REFORMA
SUITES REFORMA Guatemala
Apart-Hotel Suites Reforma Guatemala City
Suites Reforma Apart Hotel Guatemala/Guatemala City
Hotel Reforma Apart
Suites Reforma Guatemala City
APART HOTEL SUITES REFORMA
Apart-Hotel Suites Reforma Aparthotel Guatemala City
Apart-Hotel Suites Reforma Aparthotel
Apart Suites Reforma
Apart Hotel Suites Reforma
Apart-Hotel Suites Reforma Hotel
Apart-Hotel Suites Reforma Guatemala City
Apart-Hotel Suites Reforma Hotel Guatemala City

Apart-Hotel Suites Reforma Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 80 reviews
Rating 8 - Good. 43 out of 80 reviews
Rating 6 - Okay. 7 out of 80 reviews
Rating 4 - Poor. 8 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

AN

Business traveler
Disliked: Property conditions & facilities
Hotel needs to be updated. It was overpriced for what was provided. I change my booking and stayed only one night and even though the price on web had dropped hotel insisted on charging me rate supposedly send by Expedia. As I checked in at night in a new city chose not to look for other options that night for safety reasons. Stayed one night and moved on.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location . Easy to walk around and good restaurants near by
Stayed 1 night in Feb 2020

8/10 Good

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place. Good location. Pet friendly. Parking. And very quiet
Stayed 3 nights in Feb 2020

8/10 Good

Hans A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value - clean and nice service
Simple accommodation with great value for the price
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever very noise looks like a 1 star hotel
Stayed 1 night in Sep 2019

8/10 Good

Rafael, Canada

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
“Excelente servio en todo. Habitación y restaurante.”
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalations are very good. The crew is excellent and very kind. Near down town.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This hotel is very affordable and in a great location near restaurants, shops, and night life. The staff is wonderful. But it is a bit noisy because it is located on a very busy street and the water pressure in the shower varied. On hot days, the fact that we had air conditioning was really great.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind people, comfortable bed, great room, great overall experience
Stayed 1 night in Jul 2019

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service very clean beautiful granite and marble. Great free breakfast
Stayed 2 nights in Nov 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel but don't choose rooms on Reforma Av.
It's the third time for me at AparHotel Suites Reforma; I like it, but this time the room was very small and the windows was on the street Reforma which is very busy avenue and the noise of the traffic was annoying (last 2 times room was bigger and not on Reforma Avenue). AS alwasy it was clean and the service is good.
Stayed 1 night in Nov 2018

4/10 Poor

Regina

Liked: Cleanliness
A giant dissapointment
I saw many changes in this hotel. The hotel I recall when my children were small has dissapointed me. Staff was nice except for management. For the area it should be more updated. I saw no railing for elderly people . The gym is sad it uas no appeal to attract. At nigjts people are loud . Would I return Definetly not. ..
Stayed 6 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs improvement
I chose this hotel from past experience where I used to stay with my girls when they were smaller. What a disappointed in its appearance. The gym is sad. They have no railing for older people to go down.or up. Asf or the restaurant staff very caring. The security always greeted you.with a snile The front desk staff always greeted you with a smile. House keeping friendly and accommodates you. Management needs a personality check. Concern about a free breakfast not included in your package before making a customer feel welcome. I and my children were very displeased with her attitude. I ask why does hotel.com say free breakfast and she fights you for it. Is it going in her pocket I ask? Would I stay again here no. The hotel is not where it used to be years ago. Coming from New York and you see classy hotels sad management makes it uncomfortable place to stay. In general staff made you feel welcome except for management.Sad to see a hotel that had beautiful memories for me as a parent change . The area is nice though. The staff is friendly. I do commend them for doing their best to keep the hotel clean . Except for management needs to be more friendly and caring.
Stayed 2 nights in Aug 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Al, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location; airport pickup
......................................................................................................................................................
Stayed 3 nights in Nov 2017

8/10 Good

milagritos1 , Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chapín hospitality
That jeans that I got 100% of the kindness and good service that a Guatemalan will offer. Apart hotels Reforma are located in a very nice and safe part of town. But they do not overprice their location and facilities. Internet works great, too!
Stayed 3 nights in Aug 2017

4/10 Poor

Carlos, Philadelphia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Worst hotel
This hotel doesn't accept Expedia reservations, when you go and tell them what Expedia offered to you they lie and say that this rate doesn't include this and that, as low as to fight you for free breakfast. This time I was told the Expedia reservation didn't count and that I had to pay for an additional person when in the Expedia site clearly states one or two person reservation. The the person at the front des when on saying that this reservation didn't include breakfas and that the rate should be higher due to taxes. It was not easy checking in this time. When I got to the noisy room, near the workers quarters I found there was no hot water. I was tired when to sleep and in the morning more noise of people talking really loud and no water. Up on check out, the guy charge me again even tough I told him a paid in the internet with my credit card. He said no that Expedia didn't charge for the rooms. So who is deceiving whom. Expedia or this hotel.
Stayed 1 night in Aug 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality-cost balance
I knew this hotel when was opened in the 80s. It maintains its elegance. Employees are very kind and location is perfect. close to offices, restaurants and on the Reforma Avenue for having nice walks. this hotel is perfect for those who just need a place to rest after work and business. I do not need swinging pools or .big gyms. I just need a nice place, well located, comfortable and with kind service. This hotel has these all.
Stayed 6 nights in Jun 2017

8/10 Good

gregory c.

Liked: Cleanliness, property conditions & facilities
Excellent location but street noise.
We enjoyed our stay at Apart Hotel Suites Reforma for a couple of reasons. 1) it's a 10 minute free shuttle ride to the Guatemala City airport from the hotel. 2) It's located in a desirable neighborhood of other well known hotel chains like Holiday Inn and Radisson, 3) The hotel is locally owned and kept up very nicely even though it is 40 years old.. The elevator was out of service when we arrived but the staff carried out bags to the 3rd floor.4) There were several nice restaurants in the neighborhood including a Hard Rock Cafe but we chose Borgo Rotondo, an Italian restaurant /cafe just around the corner from the hotel.Ask at the hotel desk because we did also.There are a couple of quaint local shops near and also a dynamite patisseria or bakery across from the restaurant. It also serves light meals and other tourist related items. They sell all kinds of bakery items; many of which we never saw before. Definitely, take a "look-see".there. The main downside was the street noise coming from Avenida Reforma, a major boulevard in Zone 10 of the city. The motorcycle muffler noise ran all night long because our room faced the main street.The a/c worked very well also.

4/10 Poor

Verified traveler

Too loud.
Room on avenida reforma was loud and was difficult to sleep because of traffic noise