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Barceló Guatemala City

4.5 star property

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Photo gallery for Barceló Guatemala City

Lobby
Outdoor pool, sun loungers
Executive Room (Superior) | View from room
Restaurant
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
7 Avenida 15-45, Zona 9, Guatemala City, Guatemala, 1009
  • La Aurora Zoo
    ‪11 min walk‬
  • U.S. Embassy in Guatemala
    ‪16 min walk‬
  • Oakland Mall
    ‪19 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Room, Terrace

Superior Room, Terrace | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, Terrace

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room (Superior)

Executive Room (Superior) | In-room safe, desk, blackout drapes, iron/ironing board

Executive Room (Superior)

  • 371 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Premium Level)

Superior Room (Premium Level) | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room (Premium Level)

  • 371 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Duplex Premium Level

Suite Duplex Premium Level | In-room safe, desk, blackout drapes, iron/ironing board

Suite Duplex Premium Level

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Wyndham Garden Guatemala City

  • Hot Tub
  • Breakfast included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1420)
The price is $86
per night
$105 total
includes taxes & fees
Apr 14 - Apr 15
Wyndham Garden Guatemala City

About this property

Barceló Guatemala City

4.5-star hotel in Zona 9
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and a poolside bar. Housekeeping is available on request.
Barceló Guatemala City offers 397 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.
In addition to a full-service spa, Barceló Guatemala City features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and 24 meeting rooms. This luxury hotel also offers a hot tub, a sauna, and spa services. A roundtrip airport shuttle is complimentary to guests at scheduled times. Complimentary self parking is available on site, along with a car charging station.

Barceló Guatemala City has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11 AM.
Barceló Guatemala City has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 4:00 AM to 11:00 PM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 for adults and USD 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Braille/raised signage
  • Elevator (61 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 10 floors
  • 100% renewable energy
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: USD 60.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 60.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Barcelo Guatemala City
Barcelo Hotel Guatemala City
Guatemala City Barcelo
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Marriott
Marriott Guatemala City
Barcelo Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Hotel
Barceló Guatemala City Guatemala City
Barceló Guatemala City Hotel Guatemala City

Barceló Guatemala City Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2227 out of 3111 reviews
Rating 8 - Good. 509 out of 3111 reviews
Rating 6 - Okay. 177 out of 3111 reviews
Rating 4 - Poor. 82 out of 3111 reviews
Rating 2 - Terrible. 116 out of 3111 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Cecilia

Stayed 1 night in Dec 2024

2/10 Terrible

VICTOR

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this hotel was unfortunately a deeply disappointing experience. Despite the hotel's high ratings, my visit fell significantly short of expectations. Upon arriving at 1:00 PM, I was aware of the 3:00 PM check-in time, so I went to eat at one of their restaurants to wait till 3pm. However, my room was still unavailable at 3:30 PM. Was told another 15 minutes. I went back at 4:00 PM still not ready told another 15 minutes. My room was not available till 4:30 PM. Subsequently, I experienced a further 25-minute delay in retrieving my luggage from their storage. The most significant issue encountered was the complete lack of hot water. Despite informing the front desk of this problem, they offered no explanation for the outage and were unable to provide an estimated time for resolution. This issue persisted throughout the evening, causing considerable inconvenience. The lack of transparency regarding the hot water issue and the extended delays in room availability and luggage retrieval were unacceptable and significantly impacted my overall stay. I believe that these shortcomings warrant a thorough review of the hotel's operational procedures
Stayed 1 night in Dec 2024

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the long line checking in. Don’t check in at 3 am or you’ll stand in line for a long time
Stayed 1 night in Dec 2024

8/10 Good

Felix

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff,BUT EXCESSIVELY HIGH PRICES!! In drinks and food in the Lobby Bar and pool, avoid consume in this areas.
Stayed 4 nights in Dec 2024

10/10 Excellent

ricardo

Stayed 1 night in Dec 2024

10/10 Excellent

Jessie, toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Beautiful hotel, great service and check in and out was very easy. Would recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised by an early birthday dessert, Thank you Barcelo.
Stayed 1 night in Dec 2024

10/10 Excellent

charity

Stayed 2 nights in Dec 2024

10/10 Excellent

Dialma

Stayed 1 night in Dec 2024

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pedicure the breakfast was wonderful
Stayed 1 night in Nov 2024

8/10 Good

JOSE J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Would like to stay again very nice
Stayed 1 night in Dec 2024

10/10 Excellent

Juliana Milagros, Guatemala

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
We got a room with terrace and enjoy it very much…
Stayed 1 night in Dec 2024

8/10 Good

Loida

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Carlos

Stayed 1 night in Dec 2024

8/10 Good

Carlos

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Perry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 2 nights in Dec 2024

10/10 Excellent

Maggaly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized and clean.
Stayed 1 night in Dec 2024

2/10 Terrible

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and staff!
We have stayed at Barcelo in Guatemala City and San Jose Costa Rica. The staff, food and service at Guatemala City is 5 star. San Jose Costa Rica is a 1 or 2 star. Bad management is probably the cause of the issues in Costa Rica.
Stayed 1 night in Dec 2024

6/10 Okay

Mario, Saint Petersburg

Business traveler
Liked: Cleanliness, staff & service
The Barcelo ia dated as a hotel compared to others in the area. The premium room allows patrons to 9th floor access but that has limited hours and not even snacks in between. Breakfast buffet is just okay as many of the hot foods appear day old or are covered wirh red bell peppers to appear tastier. The rooms no longer have minibars either. For the price, its just average.
Stayed 1 night in Dec 2024

10/10 Excellent

John David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!
Everything about our stay was excellent right from the moment of the free shuttle from the airport. Great checkin, very nice room, excellent bed and one of the best breakfasts!! Great location too. Everyone friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at a Barceló & hope it’s not the last!
It was a great stay! Very comfortable accommodations! The only noise was the occasional airplane! We were very close to the airport, so that was expected. But at night it was very quiet! The lobby was huge, multiple conference rooms, great pool & large jacuzzi! Huge buffet breakfast with plenty of choices and changed daily. It was within walking distance to many great restaurants, supermarkets and fast food options. When originally stayed one night as part of a tour, but didn’t hesitate to stay multiple nights when we returned to Guatemala City from the tour! We would most definitely stay at the Barcelóagain!
Stayed 1 night in Dec 2024