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Hotel Santander Plaza

3.5 star property

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Photo gallery for Hotel Santander Plaza

Master Suite, Kitchen | In-room safe, free WiFi, bed sheets
Executive Room, Kitchenette | Private kitchenette | Coffee/tea maker
Front of property
Free daily full breakfast
Banquet hall

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala
  • U.S. Embassy in Guatemala
    ‪18 min walk‬
  • La Aurora Zoo
    ‪20 min walk‬
  • Paseo Cayala
    ‪8 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for Executive Room, Kitchenette

Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets

Executive Room, Kitchenette

  • 366 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette | In-room safe, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Kitchenette

  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite, Kitchen

Master Suite, Kitchen | In-room safe, free WiFi, bed sheets

Master Suite, Kitchen

  • 614 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Wyndham Garden Guatemala City

  • Hot Tub
  • Breakfast included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1321)
The price is $93
per night
$113 total
includes taxes & fees
Apr 11 - Apr 12
Wyndham Garden Guatemala City

About this property

Hotel Santander Plaza

3.5-star hotel in Zona 10
This smoke-free hotel features a restaurant, a bar/lounge, and a business center. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a meeting room, concierge services, and dry cleaning.
Hotel Santander Plaza offers 26 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This Guatemala City hotel also offers tour/ticket assistance, concierge services, and laundry facilities. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite self parking is complimentary.

Hotel Santander Plaza is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.
Hotel Santander Plaza has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 26 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Hotel Santander Plaza
Hotel Santander Plaza Guatemala City
Santander Plaza
Santander Plaza Guatemala City
Santander Plaza Hotel Guatemala/Guatemala City
Hotel Santander Plaza Hotel
Hotel Santander Plaza Guatemala City
Hotel Santander Plaza Hotel Guatemala City

Hotel Santander Plaza Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 214 out of 506 reviews
Rating 8 - Good. 166 out of 506 reviews
Rating 6 - Okay. 77 out of 506 reviews
Rating 4 - Poor. 28 out of 506 reviews
Rating 2 - Terrible. 21 out of 506 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Moisés

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Santander, good place to stay and enjoy very good.
Stayed 1 night in Dec 2024

10/10 Excellent

JOHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Monica, Fort Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel but the room cleaning wasn’t good, the towels were stained and they didn’t let coffee, soap o bath math in our room some days, we have to call and request them
Stayed 4 nights in Nov 2024

10/10 Excellent

Marielena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Hector, Gaithersburg

Stayed 3 nights in Sep 2024

10/10 Excellent

Fran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Easy parking. Close to many restaurants and airport. Shuttle too.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert, MINNEAPOLIS

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Javier, Canoga Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Herberth antonio

Stayed 2 nights in Sep 2024

10/10 Excellent

Manuel

Very clean, staff was great. The breakfast was awesome and delicious. I’ll be back soon.
Stayed 7 nights in May 2024

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 1 night in Sep 2024

10/10 Excellent

Yasmin

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. The room was clean and very comfortable. Bed was great! They were amazing and let us store luggage while we did a 2 night trip to Tikal. Everyone that worked there was helpful and nice. 2 blocks to a shopping center that has many eating options.
Stayed 1 night in Aug 2024

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I was charged for extra guest fee when I didn't have extra guest. I think I shouldn't have to pay that.
Stayed 3 nights in Sep 2024

10/10 Excellent

Olma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location!!!
Stayed 1 night in Aug 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service
Clean but basic rooms, nice beds, friendly staff. Decent breakfast. The property could use some updates. The airport shuttle runs only Monday-Friday in the morning until 2 pm.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennell

Liked: Cleanliness, staff & service, property conditions & facilities
Conformable hotel with helpful staff.
Stayed 1 night in Aug 2024

8/10 Good

Mirna, Kissimmee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, breakfast was very good, close to shopping area,Staff was very polite, friendly and respectful.
Stayed 1 night in Aug 2024

2/10 Terrible

Elizabeth, ashton

Liked: Property conditions & facilities
Disliked: Staff & service
I have stay in many hotels in the capital Guatemala, but I have never stayed in one so noisy. We stayed on the third level. On August 8-9 basically, on a Thursday night, they were 2 Spanish ladies that were playing music loud all night and talking loud on the hallway even though we had earplugs, we couldn’t sleep through the noise is was a horrible night we were told that there was going to be an extra charge for taking us the the airport for $10 not $15
Stayed 1 night in Aug 2024

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great room, great service, and very clean for our family of 4.
Stayed 1 night in Aug 2024

8/10 Good

WILMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is too limited
Stayed 1 night in Jun 2024

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Me dieron una habitacion que no era pague por una habitacion suit junior y me dieron una normal no se hicieron responsables de nada y la actitud pesima la persona de la noche
Stayed 2 nights in Jul 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t like are all
Stayed 1 night in Jul 2024