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InterContinental Real Guatemala by IHG

5.0 star property

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Photo gallery for InterContinental Real Guatemala by IHG

2 outdoor pools, sun loungers
Exterior
2 outdoor pools, sun loungers
Egyptian cotton sheets, premium bedding, pillowtop beds, minibar
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub

Explore the area

Map
14 Calle 2-51 Zona 10, Guatemala City, 01010 Guatemala
  • Oakland Mall
    ‪10 min walk‬
  • La Aurora Zoo
    ‪14 min walk‬
  • Paseo Cayala
    ‪5 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪3 min drive‬

Room options

View all photos for 1 King Classic

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

1 King Classic

  • City view
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Room, 2 Double Beds, Accessible

  • City view
  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

City view

Premium Room, 2 Double Beds, Club Lounge Access (High Floor)

  • City view
  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Classic Room, 1 King Bed, Accessible

  • City view
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Classic City View

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

2 Double Classic City View

  • City view
  • 410 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Club Lounge Access

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed, Club Lounge Access

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Classic

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

2 Double Classic

  • City view
  • 410 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

View from room

Standard Room

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Premium City View High Floor

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

1 King Premium City View High Floor

  • City view
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Premium High Floor

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

1 King Premium High Floor

  • City view
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Classic City View

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

1 King Classic City View

  • City view
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access (High Floor)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed, Club Lounge Access (High Floor)

  • City view
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Premium High Floor

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

2 Double Premium High Floor

  • City view
  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

  • City view
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

  • City view
  • 420 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, City View (High Floor)

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Suite, 1 Bedroom, City View (High Floor)

  • City view
  • 760 sq ft
  • Sleeps 3
  • 1 Twin Bed

Similar properties

Exterior

Wyndham Garden Guatemala City

  • Hot Tub
  • Breakfast included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (1416)
$146 nightly
The price is $146 total
includes taxes & fees
Wyndham Garden Guatemala City

About this property

InterContinental Real Guatemala by IHG

5-star hotel in Zona 10
This smoke-free hotel features 4 restaurants, 2 outdoor pools, and a full-service spa. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a 24-hour health club, a bar/lounge, and a snack bar/deli are onsite.
InterContinental Real Guatemala by IHG offers 239 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Guatemala City hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary newspapers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open select days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 10 years old are not allowed in the spa.

InterContinental Real Guatemala by IHG features a full-service spa, 2 outdoor swimming pools, a 24-hour health club, and a hot tub. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 20 meeting rooms. Event facilities measuring 6186 square feet (575 square meters) include a conference center. This Beaux Arts hotel also offers a children's pool, a sauna, and a library. For a surcharge, the property provides a shuttle from the airport to the hotel (available on request) and an area shuttle.

InterContinental Real Guatemala by IHG is a smoke-free property.

A complimentary manager's reception is offered each day.
The Market - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Tanoshii - This sushi bar specializes in sushi and serves lunch, dinner, and light fare. Open daily.
Picasso Stone Flame Oven - This restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Airport pick-up shuttle (surcharge) from 5:00 AM to 11:00 PM at scheduled times and on request
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: GTQ 159 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Picasso Stone Flame Oven
  • Tanoshii
  • The Market

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Art gallery
  • Children's pool
  • Full-service spa
  • Hot tub
  • Library
  • Sauna

Family friendly

  • 2 outdoor pools
  • Children's pool
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (6,186 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Grab bar in bathtub (33 inches high)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 15 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 1200 per pet, per stay (maximum GTQ 1200 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GTQ 160.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GTQ 159 per person
  • Airport shuttle fee: GTQ 144 per vehicle (maximum occupancy 3)
  • Pet fee: GTQ 1200 per pet, per stay (maximum GTQ 1200 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GTQ 160.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 10 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Guatemala InterContinental
InterContinental Guatemala
InterContinental Real Guatemala
Real Guatemala InterContinental
Real InterContinental Guatemala
Real InterContinental Hotel Guatemala
Intercontinental Guatemala City
Real Intercontinental Guatemala City
Real InterContinental Guatemala Guatemala City
Real Intercontinental Guatemala Hotel Guatemala City
Real InterContinental Guatemala Hotel
Real InterContinental Guatemala
Real InterContinental Guatemala by IHG Hotel

InterContinental Real Guatemala by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1001 reviews
Rating 8 - Good. 196 out of 1001 reviews
Rating 6 - Okay. 52 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

sanjay

Stayed 2 nights in Feb 2025

10/10 Excellent

Toni

Stayed 1 night in Feb 2025

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Room comfort

Service and food excellent room horrible

Serice and food is excellent. Room is horrible: 1. Subpar room amenities 2. No heat front desk claims the room never have heat eventhough heat icon indicated on thermostat. Room was freezing at night 3. Sink cogs 4. The water temperature in the shower is either too hot or too cold Very uncomfortable room
Stayed 4 nights in Jan 2025

6/10 Okay

Joseph

Stayed 2 nights in Jan 2025

8/10 Good

Juan José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Guatemala City Hotel

Great beds , very clean , great atmosphere! Can’t ask for more
Stayed 1 night in Jan 2025

10/10 Excellent

carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Agustin

Stayed 1 night in Jan 2025

10/10 Excellent

Fabiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service was excellent!
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Stayed 4 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 3 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Dec 2024

10/10 Excellent

Sandi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and has everything I needed for my short work trip. Some of the amenities - like the shower and room carpet were a little dated but overall it was great.
Stayed 2 nights in Dec 2024

10/10 Excellent

Anna, Portland

Stayed 1 night in Nov 2024

8/10 Good

Aida

Stayed 1 night in Nov 2024

10/10 Excellent

Juan Carlos

Stayed 1 night in Nov 2024

10/10 Excellent

Cesare Adelfo, San Pedro

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Janelle

Liked: Staff & service, property conditions & facilities
Good location
Stayed 2 nights in Nov 2024

10/10 Excellent

carlos, Palletine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Nov 2024

4/10 Poor

carlos, Palletine

Stayed 1 night in Nov 2024

10/10 Excellent

Susanne

Stayed 2 nights in Nov 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

2/10 Terrible

H

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Does not worth price

had a disappointing experience during my stay. The staff was not as accommodating as expected, and the room was not cleaned to an acceptable standard. I had to request towels multiple times, and after waiting over an hour for the first request, I had to follow up with a second call. This lack of responsiveness was frustrating and impacted my overall experience. Carpets in room stained and nasty..never cleaned , foreign objects on floor.
Stayed 1 night in Nov 2024