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Villas Santander - Deluxe Stay

3.0 star property

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Photo gallery for Villas Santander - Deluxe Stay

Premium Studio | View from room
Restaurant
Reception hall
Premium Studio | Private kitchen
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Villas Santander 19 ave 16-25 zona 10, Guatemala City, Guatemala, 01010
  • Embassy of Canada
    ‪4 min drive‬
  • Oakland Mall
    ‪4 min drive‬
  • Avenida La Reforma
    ‪5 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, blackout drapes, soundproofing, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio

Premium Studio | Minibar, blackout drapes, soundproofing, iron/ironing board

Premium Studio

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room

Economy Double Room | Minibar, blackout drapes, soundproofing, iron/ironing board

Economy Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | Minibar, blackout drapes, soundproofing, iron/ironing board

Superior Room

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception

Villa Sicilia

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
4.1 out of 5, Very Good, (38)
The price is $30
per night
$37 total
includes taxes & fees
Mar 10 - Mar 11
Villa Sicilia

About this property

Villas Santander - Deluxe Stay

3-star hotel in Zona 10
This hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Other amenities include concierge services, a 24-hour front desk, and a garden. Housekeeping is available once per stay.
Villas Santander - Deluxe Stay offers 23 accommodations with minibars and hair dryers. 32-inch Smart televisions come with premium digital channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Guatemala City hotel also offers a vending machine, a garden, and concierge services. Onsite valet parking is complimentary.

Villas Santander - Deluxe Stay has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Villas Santander - Deluxe Stay has a restaurant on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free valet parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: GTQ 23 to 44 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

Food and drink

  • Minibar

More

  • Electrical adapters
  • Iron/ironing board on request
  • Laundry detergent
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between April 5 and April 6.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately GTQ 23 to 44 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Villas Santander Deluxe Stay
Villas Santander - Deluxe Stay Hotel
Villas Santander - Deluxe Stay Guatemala City
Villas Santander - Deluxe Stay Hotel Guatemala City

Villas Santander - Deluxe Stay Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 138 reviews
Rating 8 - Good. 37 out of 138 reviews
Rating 6 - Okay. 15 out of 138 reviews
Rating 4 - Poor. 10 out of 138 reviews
Rating 2 - Terrible. 16 out of 138 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Evelyn

Liked: Staff & service, amenities, property conditions & facilities
Quiet and convenient, good price
Stayed 2 nights in Nov 2024

2/10 Terrible

Jose

Disliked: Cleanliness
Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience
Stayed 1 night in Nov 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2024

4/10 Poor

Adriana, Limón

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kesia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay in Guatemala
Stayed 1 night in Sep 2024

8/10 Good

Eglio c

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
tranquilo y buena seguridad confiable amable lo recomiendo
Stayed 10 nights in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Estela

Stayed 2 nights in Aug 2024

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price
Stayed 1 night in Aug 2024

8/10 Good

Gradey, Fort Campbell

Liked: Cleanliness
Stayed 7 nights in Dec 2023

10/10 Excellent

walter

Traveled with group
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Is ok
Stayed 2 nights in Dec 2023

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Marco, Stuart

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
To expensive for what you get, service is the most horrible anybody could get, worn out bedding sheets, towels and bring your own bar soap, no telephone service nor enough electrical outlets for your equipment, old worn out mattress you have to beg to get a towel so far the most horrible hotel experience in Guatemala. Don’t go there unless you’re in a desperate situation.
Stayed 2 nights in Dec 2023

8/10 Good

blagoj

Stayed 1 night in Dec 2023

6/10 Okay

gustavo

Liked: Staff & service
Stayed 7 nights in Nov 2023

4/10 Poor

timothy

Stayed 1 night in Nov 2023

6/10 Okay

Sebastián

Stayed 2 nights in Aug 2023

2/10 Terrible

Yesenia

Stayed 3 nights in Oct 2023

8/10 Good

Mesker, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
fairly modern property, overall a good stay
Stayed 1 night in Sep 2023

8/10 Good

Yesenia

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Xavi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't want to change my reservation date, I made a mistake on the arrival date and even though I told them right then and there, they preferred to apply their policies and steal my money, their phone line doesn't work, it's a farce, I'm really very disappointed, they ruined my trip.
Stayed 1 night in Aug 2023

8/10 Good

Sixto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Litlle jewel
Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise
Stayed 1 night in Aug 2023

10/10 Excellent

Khaled

Stayed 2 nights in Aug 2023