From the moment we arrived, I knew it would be bad! There is no curbside parking. The taxi stopped and unloaded our luggage in the middle of the street. The street is filthy with trash. To check-in, go past the front lobby and up to the 2nd floor to another lobby. Next, you’ll walk with all your luggage, past a bunch of shops IN the mall, thru some doors to an elevator, and then another hallway before getting to the room. Room #857 had an ammonia smell which, IMO, is used to mask filth, rather than properly clean. This was confirmed by the mold in the shower. Their hotel brand shampoo, conditioner, & body wash are all the same thing. They add water to the shampoo and label it “conditioner”. You get 2 body towels and 1 floor towel for 2 guests. You’ll have to ask if you want more. The porter gave us the wrong card key so we were locked out of our room. He brought us the right key during our ridiculously long stay in the restaurant. The safe didn’t work so we had to wait for maintenance to come fix it. The fridge is the smallest on the market. There was no view accept the tops and sides of other moldy buildings. The hotel restaurant staff didn’t speak English, service was slow (1.5 hrs for soup), and the food is not good. The free breakfast comes from here. I chose this place for the advertised spa, but they don’t have an on-sight spa and no spa services on the weekends! GO, RUN 1-1/2 blocks down the street to The Grand Hotel. They are EVERYTHING this place is not!
