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Hotel Santa Cruz

3.0 star property

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Photo gallery for Hotel Santa Cruz

Outdoor pool
Exterior
Bar (on property)
Lobby
Exterior detail

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Bar
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Carretera Sierra Nevada, km 22, Guejar Sierra, Granada, 18196
  • Sierra Nevada Ski Resort
    ‪11 min drive‬
  • Sierra Nevada Chairlift
    ‪12 min drive‬
  • Alhambra
    ‪30 min drive‬
  • Granada (GRX-Federico Garcia Lorca)
    ‪47 min drive‬

Room options

View all photos for Bungalow (2 adults)

Bungalow (2 adults) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Bungalow (2 adults)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Triple Room

  • 183 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Bungalow (3 adults)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Bungalow (3 adults)

  • 205 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room (2 adults)

Twin Room (2 adults) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Twin Room (2 adults)

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room (2 adults and 1 child)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Twin Room (2 adults and 1 child)

  • 183 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room (2 Adults + 2 Children)

Quadruple Room (2 Adults + 2 Children) | In-room safe, iron/ironing board, rollaway beds, free WiFi

Quadruple Room (2 Adults + 2 Children)

  • 183 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

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About this property

Hotel Santa Cruz

3-star Guejar Sierra hotel with private balconies
Ski into Hotel Santa Cruz, where you can have a drink at the bar/lounge, eat a meal at the restaurant, and enjoy a refreshing dip in an outdoor pool.
Hotel Santa Cruz offers 66 air-conditioned accommodations with safes. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers and bidets. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include ski-in/ski-out access and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Getting to the slopes is a breeze with this mountain hotel's ski shuttle (surcharge). At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site.

Hotel Santa Cruz is a smoke-free property.

A complimentary breakfast is offered.
Hotel restaurant - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Cafeteria Snack-Bar - This café serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Ski shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafeteria Snack-Bar
  • Hotel restaurant

Things to do

  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Outdoor pool
  • Ski-in/ski-out access
  • Tennis
  • Volleyball

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,422 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 5 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 12 per day

Property payment types

Important information

Optional extras

  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 12 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from July to August

Property is also known as

Vita Cruz
Vita Santa Cruz
Vita Santa Cruz Guejar Sierra
Vita Santa Cruz Hotel
Vita Santa Cruz Hotel Guejar Sierra
Hotel Santa Cruz Guejar Sierra
Santa Cruz Guejar Sierra
Hotel Santa Cruz Hotel
Hotel Santa Cruz Guejar Sierra
Hotel Santa Cruz Hotel Guejar Sierra

Hotel Santa Cruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 54 reviews
Rating 8 - Good. 27 out of 54 reviews
Rating 6 - Okay. 13 out of 54 reviews
Rating 4 - Poor. 9 out of 54 reviews
Rating 2 - Terrible. 1 out of 54 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
A nice stay in a basic hotel
The staff at the hotel were nice and helpful, giving us good advice on where was best to take our 3 year old. The buffet style food was ok, a little limited for choice though. The hotel was easily accessible from the main road and close enough to the ski slopes without being right in the centre of it all. The room itself was small and very basic, not what we were really expecting from the pictures on the website. It was fine for 1 or 2 nights but I wouldn’t want to stay any longer.
Stayed 2 nights in Dec 2019

8/10 Good

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel but thin walls, so noisy.
Easy to find, plenty of parking, nice check-in, clean room & bathroom but very noisy, hearing all the noise from other guests in the hotel areas as well as their rooms. Good breakfast choice. No-one on reception when leaving at 8.30 and it wasn't clear what to do with the key, so I had to leave it on the desk.
Stayed 1 night in Jul 2019

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 4 nights in Dec 2018

10/10 Excellent

adam

Liked: Staff & service, room comfort
4*
Great place, really nice staff. Food was great, but not heated enough. Rooms are dated and tired, in need of deep cleaning too. But will recommend for the low price that it's offering.
Stayed 2 nights in Dec 2017

2/10 Terrible

Thomas Pilarski, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Closed with Valid Reservation
We had a valid/confirmed nonrefundable reservation for this hotel. We arrived to the hotel in the evening to find out that it is totally closed - everything was abandoned and it was dark: the place looked like a set for horror movies. We called the hotel's phone number provided on the reservation form from two landlines that belonged to a nearby restaurant and a hotel that were open at that time and from a cellphone to find out that the hotel's phone line was out of service. We were shocked that the hotel charged us for our stay (took our money) and didn't inform us that the hotel will be closed upon our arrival. We found ourselves in the middle of nowhere without a place to sleep in the evening - we felt cheated by the hotel. Are they doing this to other people too? Our vacation was interrupted and we had to look for another hotel for the night. We demand that hotels.com do something about this fraudulent hotel and provide us with refund and reimbursement from for such a horrible experience during our vacation.
Stayed 1 night in May 2017

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
Too noisy - very little sleep
This hotel is fine for a skiing trip but I won't be staying there again, I've stayed here quite a few times as it's very convenient and cheap but the last 2 times there have been coach loads of kids running a mock around the hotel until well past midnight and nobody seems to do anything about it. For an extra half hour trip up the mountain I'll be back to staying in Granada next ski season!

8/10 Good

Verified traveler

Liked: Staff & service
A good stop off one the way to Sierra Nevada for skiing

6/10 Okay

Warren Panter, Hotel Santa Cruz

Liked: Cleanliness
Disliked: Room comfort
I'd like my money back!
I have stayed in this hotel before but this time it was horrendous.There was a school trip booked in to the hotel of around 50 children, running wild through the hotel and nobody doing anything to stop the noise. It didn't help with my room being at the top of the stairs on the 2nd floor but I could have been on the 6th floor and still heard the noise!!! Couldn't sleep until gone 12.30 am and I tonight seems like it is going to be worse!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel.
Having travelled a reasonable amount this hotel is fair and decent. The hotel is old but clean. Heating is excellent, food is Mediterranean. Which for me was fine. Great location only 10 minutes drive from the resort. Staff spoke English reasonably and were helpful. Plenty of free parking. I had absolutely no issues at all. And would stay there again. So I would recommend this Hotel. Tony

8/10 Good

warren

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Would not stay there again
Overall the staff at the hotel was unfriendly. You have to eat there if you do not have a car because there is nothing around the hotel. The shuttle takes you back to the hotel before the slopes have closed so you cannot ski for a full day. The room was uncomfortable and one of our beds was broken.

8/10 Good

Wazza, Sheffield

Disliked: Room comfort
Great location
Ideal location for skiing in Sierra Navada. hire your skis here as well and save a lot on the resort ski hire shops.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Convenient for Sierra Nevada ski
It was a good basic hotel. Breakfast was good. Dinner was poor, simply because it was not served hot.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is in Sierra Nevada
- The description that this Hotel is close to Alhambra in absolutely false. It is 22 km in mountains. Be careful not to be mistaken if you want to see Granada and alhambra. This Hotel is for Ski athletics. + However they they offer a good dinner.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Nada en especial. Todo solo aceptable........,..,..............
Stayed 2 nights in Dec 2019

4/10 Poor

Angie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi malo, habitaciones sin nevera y sin secador, la calefacción no funcionaba, la tv se veía fatal. El personal lo mejor.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de montaña ideal para familias
Stayed 2 nights in Apr 2019

8/10 Good

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena alternativa
Nos han alojado en el mont blanc por obras en el santa Cruz
Stayed 3 nights in Mar 2019

8/10 Good

Raúl, Gran Canaria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña. A 9.5 km de la estación de esquí
Stayed 5 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El entorno es magnífico, en la montaña, rodeado de vegetación
Stayed 5 nights in Mar 2019

6/10 Okay

Ari

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 11 nights in Feb 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No tenian agua caliente, no se tomaron la molestia de notificarlo, sino hasta que se ponia la queja en recepcion. Las fotos del hotel por la web no son nada parecidas a la realidad del hotel.
Stayed 2 nights in Jan 2019