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Friendly staff, efficiënt, really great soaps in the bathroom

I was disappointed with the room; while very comfortable, looked a little run down, dusty and found some bugs that looked like silverfish. When I told front desk, she said they were everywhere because of rain. No apology. I stayed at the Leo Grand, 2 weeks before, no bugs. I also would not choose location again. Not convenient for getting around. The rooftop bar was excellent.

Absolutely great location. The hotel is beautiful and staff very helpful

Our first trip to Austria was made even more special by our stay at EST Hotel Palais Chotek. We were surprised to learn this is a brand-new hotel inside a beautiful historic building. Everything felt fresh, spotless, and beautifully designed. From the moment we arrived, the service was exceptional. Marvin, the concierge, warmly welcomed us, helped with our luggage, and made us feel right at home. The staff was friendly, efficient, and took the time to show us the hotel and explain the amenities. Our room was immaculate, comfortable, and luxurious. The breakfast buffet was outstanding—even my wife, who usually isn’t a fan of hotel buffets, loved it. Our eight-year-old daughter enjoyed it as well. If you’re visiting Vienna for the first time, I highly recommend EST Hotel Palais Chotek. Beautiful hotel, outstanding staff, and an unforgettable experience!

Hotel had no dining services nor lunch services. Was not as nice as I was expecting And had small room