Gran Melia Palacio de Isora

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gran Melia Palacio de Isora

3 outdoor pools, cabanas (surcharge), pool umbrellas
Terrace/patio
9 restaurants, breakfast, lunch, dinner served; international cuisine
9 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Bar
  • Breakfast available
  • All inclusive
  • Room service

Explore the area

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
  • Alcala Beach
    ‪8 min walk‬
  • Playa de Punta Blanca
    ‪18 min walk‬
  • Playa de los Tarajales
    ‪8 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪27 min drive‬

Room options

Red Level Master Suite 2 Bedrooms Ocean View

  • 1249 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Deluxe Room Partial Sea View (2+1)

  • 517 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level Suite Ocean View

  • 732 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room (Front Sea View)

  • 517 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite

  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

Two Bedroom Master Suite

  • 1248 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

Suite (2+1)

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room (2+1)

  • 516 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Suite (2+2)

  • 732 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, Partial Ocean View

  • 517 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Room (Front Sea View 2+1)

  • 517 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Red Level, Suite, Resort View

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Red Level Suite Ocean View

  • 732 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Red Level Suite Ocean View (2+2)

  • 732 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Family Room

  • 533.7 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe Family Room (2+2)

  • 517 sq ft
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

Red Level Master Suite 2 Bedrooms Resort View

  • 1249 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Similar properties

About this property

Gran Melia Palacio de Isora

5-star Guia de Isora resort walkable to Alcala Beach
Catch some rays at the beach or spend the day relaxing at Gran Melia Palacio de Isora's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants.
Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Guia de Isora resort provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Gran Melia Palacio de Isora you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Mediterranean resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite parking is available (surcharge), along with a car charging station.

Gran Melia Palacio de Isora is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Pangea Food Market - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting).
Nami Asian Bistro - This restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
L´Olio Trattoria & Pizza - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Agave - This poolside theme restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Oasis Mediterranean - This poolside restaurant specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Gran Melia Palacio de Isora are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Yoga

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Agave
  • L´Olio Trattoria & Pizza
  • Nami Asian Bistro
  • Oasis Mediterranean
  • Pangea Food Market

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 15 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
  • Self parking fee: EUR 10 per night
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 266 out of 448 reviews" "
Rating 8 - Good. 127 out of 448 reviews" "
Rating 6 - Okay. 27 out of 448 reviews" "
Rating 4 - Poor. 17 out of 448 reviews" "
Rating 2 - Terrible. 11 out of 448 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mariko

Liked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

Francesco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Stayed 2 nights in Oct 2024

8/10 Good

Chelsea Fagan

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Stayed 6 nights in Sep 2024

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and peaceful place
Stayed 2 nights in Jun 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Pools are amazing. Breakfast was great
Stayed 9 nights in Aug 2024

6/10 Okay

Everaud

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Stayed 7 nights in Aug 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
idk
Stayed 4 nights in Aug 2024

10/10 Excellent

Paola, Riverside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break
A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.
Stayed 5 nights in May 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Stayed 3 nights in May 2024

8/10 Good

Jayesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

10/10 Excellent

John

Stayed 5 nights in May 2024

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kelvin Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas

Traveled with family and small children
Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ntobeko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Stayed 2 nights in Mar 2024

6/10 Okay

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel in Tenerife
Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with service minded staff
An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Stayed 3 nights in Jan 2024

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay in Gran Melia
Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Stayed 5 nights in Jan 2024

10/10 Excellent

Simona

Stayed 10 nights in Dec 2023

10/10 Excellent

Nimalan

Traveled with partner
Liked: Property conditions & facilities
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Stayed 4 nights in Nov 2023

2/10 Terrible

Robert

Stayed 2 nights in Nov 2023

10/10 Excellent

Shanil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks fabulous
Stayed 3 nights in Nov 2023