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The Ritz-Carlton Tenerife, Abama

5.0 star property

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Photo gallery for The Ritz-Carlton Tenerife, Abama

Exterior
Property video
7 outdoor pools, pool umbrellas, sun loungers
View from property
On the beach, free beach shuttle, sun loungers, beach umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
$371
includes taxes & fees
Feb 24 - Feb 25

Explore the area

View in a map
Calle María Zambrano, 2, Carretera General Tf 47 Km 9, Guia de Isora, Tenerife, 38687
  • Place, Abama Golf Course
    ‪7 min walk‬
  • Place, Playa de Abama
    ‪8 min walk‬
  • Place, Tenerife Beaches
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪26 min drive‬

Room options

View all photos for Citadel Deluxe Resort View

View from room

Citadel Deluxe Resort View

9.4 out of 10
Exceptional
(26 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Resort view

View all photos for Deluxe Room, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Ocean View

9.4 out of 10
Exceptional
(14 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Sea view

View all photos for Citadel One Bedroom Suite Resort View

Citadel One Bedroom Suite Resort View | Lounge

Citadel One Bedroom Suite Resort View

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed
  • Resort view

View all photos for Citadel Junior Suite Resort View

Citadel Junior Suite Resort View | Premium bedding, minibar, in-room safe, desk

Citadel Junior Suite Resort View

8.0 out of 10
Very good
(1 review)
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed
  • Resort view

View all photos for Suite, 1 Bedroom, Ocean View (Balcony)

View from room

Suite, 1 Bedroom, Ocean View (Balcony)

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Retreat One Bedroom Suite Garden View

Premium bedding, minibar, in-room safe, desk

Retreat One Bedroom Suite Garden View

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Resort view

View all photos for Citadel Junior Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Citadel Junior Suite Ocean View

10.0 out of 10
Exceptional
(6 reviews)
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Retreat Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Retreat Bedroom Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Retreat Adults Only, Deluxe Garden View

View from room

Retreat Adults Only, Deluxe Garden View

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Retreat Adults Only, Deluxe Ocean View

View from room

Retreat Adults Only, Deluxe Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Retreat Deluxe Garden View

Retreat Deluxe Garden View | Property amenity

Retreat Deluxe Garden View

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Retreat Deluxe Ocean View

Retreat Deluxe Ocean View | Property amenity

Retreat Deluxe Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Retreat Adults Only, One Bedroom Suite Garden View

Premium bedding, minibar, in-room safe, desk

Retreat Adults Only, One Bedroom Suite Garden View

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Resort view

View all photos for Retreat Adults Only, Bedroom Suite Ocean View

Premium bedding, minibar, in-room safe, desk

Retreat Adults Only, Bedroom Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

View all photos for Suite, 2 Bedrooms, Balcony (Ritz Carlton Suite)

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms, Balcony (Ritz Carlton Suite)

  • 2982 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds
  • Ocean view

View all photos for Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Royal Studio Suite, 2 Bedrooms, Ocean View (Balcony)

  • 6437 sq ft
  • Sleeps 6
  • 2 Double Beds
  • Ocean view

View all photos for Imperial Suite

Imperial Suite | Pool | 7 outdoor pools, pool umbrellas, sun loungers

Imperial Suite

  • 861 sq ft
  • Sleeps 6
  • 2 Double Beds
  • Ocean view

View all photos for Retreat Bedroom Suite with Pool

Premium bedding, minibar, in-room safe, desk

Retreat Bedroom Suite with Pool

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Retreat Adults Only, Bedroom Suite Garden View with Pool

7 outdoor pools, pool umbrellas, sun loungers

Retreat Adults Only, Bedroom Suite Garden View with Pool

  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Garden View

7 outdoor pools, pool umbrellas, sun loungers

Suite, 2 Bedrooms, Garden View

  • 1389 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Garden View (Private Pool)

7 outdoor pools, pool umbrellas, sun loungers

Suite, 2 Bedrooms, Garden View (Private Pool)

  • 1389 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Retreat Family Room

Retreat Family Room | Premium bedding, minibar, in-room safe, desk

Retreat Family Room

  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Garden view

View all photos for Retreat Family Room Ocean View

Retreat Family Room Ocean View | Premium bedding, minibar, in-room safe, desk

Retreat Family Room Ocean View

  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

View all photos for Citadel Two Bedroom Family Room Resort view

View from room

Citadel Two Bedroom Family Room Resort view

  • Sleeps 4
  • 1 King Bed

View all photos for Citadel Two Bedroom Family Room Resort view

View from room

Citadel Two Bedroom Family Room Resort view

  • Sleeps 4
  • 1 King Bed

View all photos for Citadel Deluxe, Accessible

Premium bedding, minibar, in-room safe, desk

Citadel Deluxe, Accessible

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

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About this property

The Ritz-Carlton Tenerife, Abama

5-star Guia de Isora hotel with 8 restaurants
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton Tenerife, Abama's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. Housekeeping is available on request.
The Ritz-Carlton Tenerife, Abama offers 462 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa, Abama has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Ritz-Carlton Tenerife, Abama you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. This Mediterranean hotel also offers a children's pool, a 24-hour fitness center, and a hot tub. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in June 2023.

The Ritz-Carlton Tenerife, Abama is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
M.B - This poolside fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). 2-star Michelin rating. Reservations are required.
Akira Back Tenerife - Overlooking the ocean and golf course, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open select days.
El Mirador - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Txoko - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Verona - This family restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Awards and affiliations

The Ritz-Carlton Tenerife, Abama is listed in the 2022 Condé Nast Traveler Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 8 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Akira Back Tenerife
  • El Mirador
  • M.B
  • Txoko
  • Verona

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Billiards/pool table
  • Books
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 7 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 4 meeting rooms
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Elevator
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic coffee stirrers
  • Reception hall
  • Renovated entire property - June 2023
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Half board inclusive rate plans include breakfast and dinner for 2 adults only.

Renovations and closures

The property will be renovating from May 31 2026 to July 31 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 181 per vehicle (roundtrip, maximum occupancy 3)
  • Pet fee: EUR 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Abama
Abama Golf Guia de Isora
Abama Golf Resort Guia de Isora
Abama Resort
Abama Resort Golf
Golf Abama
Resort Abama
Ritz-Carlton Abama Hotel Guia de Isora
Ritz-Carlton Abama Hotel
Ritz-Carlton Abama Guia de Isora
Ritz-Carlton Abama
The Ritz Carlton Abama
The Ritz Carlton Tenerife Abama
The Ritz-Carlton Tenerife, Abama Hotel
The Ritz-Carlton Tenerife, Abama Guia de Isora
The Ritz-Carlton Tenerife, Abama Hotel Guia de Isora

The Ritz-Carlton Tenerife, Abama Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 544 out of 783 reviews
Rating 8 - Good. 170 out of 783 reviews
Rating 6 - Okay. 48 out of 783 reviews
Rating 4 - Poor. 13 out of 783 reviews
Rating 2 - Terrible. 8 out of 783 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and nice view. Friendly staff and delicious breakfast
Stayed 1 night in Sep 2025

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!
Stayed 7 nights in Oct 2025

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful as was the property. The breakfasts are good and ample.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rupert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic facilities and nice beach nearby
Stayed 3 nights in Sep 2025

8/10 Good

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience, restaurant options were very limited though as most were closed, most staff were exceptional but a few were particularly rude mainly in Txoco restaurant. Upgrade to the retreat if you can, facilities are very good
Stayed 7 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Nawal, brooklyn

Stayed 7 nights in Sep 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is probably the best we have ever stayed at. The quality of service is totally exceptional - the ethos of going the extra mile epitomises the brand of Ritz Carlton. They could never do too much from the bed turning down vservice to giving so much more. As it was our anniversary they made our room up with rose petals, a cake, bubbly and so much more. We had a truly exceptional stay. As it was also my birthday they made a wonderful gesture providing cake, wine and so much more. We are definitely returning to our now favorite location.
Stayed 6 nights in Sep 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at The Ritz-Carlton. The food was excellent, the views were beautiful, and the staff were very friendly and welcoming. Overall, the experience was truly enjoyable. The only issue I experienced was at the El Mirador restaurant when ordering a café latte. Although it is clearly listed on the menu alongside café macchiato, I was first given a latte macchiato, then an espresso macchiato, before finally receiving the correct drink after showing a picture. This was surprising, especially since I had no problem ordering the same drink earlier during my stay. For a property of this standard, I would have expected more consistency in service. That said, everything else was excellent, and with a bit of clarification or staff training on menu items, this would have been a perfect stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! All staff were friendly and professional And the service was top notch. Beautiful room and the whole resort was very clean. A choice of several restaurants , all fabulous.
Stayed 4 nights in Sep 2025

10/10 Excellent

VISHPAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 4 nights and 4 days this past week with my mother. I have stayed in many 5 star hotels around the world but I have never come across such friendly staff members anywhere else. Every single person from front desk to restaurant staff to staff around the resort had a smile on their faces and said hello every single time. Its little things like this that mattered and made the whole trip enjoyable for my mother and I. Thank you again.
Stayed 4 nights in Sep 2025

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Norman F

Stayed 4 nights in Aug 2025

10/10 Excellent

Paul William, Norwich

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lives up to the expectations, the staff are extremely helpful and friendly. We have a 6 month old baby with us and they couldn’t be more accommodating. Would highly recommend A+
Stayed 6 nights in Sep 2025

10/10 Excellent

Arvin Singh Khosa

Stayed 3 nights in Sep 2025

6/10 Okay

Hamed

Liked: Cleanliness, staff & service
The staff was incredibly friendly and attentive, however the hotel and facilities were not on par with Ritz.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alan Hercules

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were great ! Super clean and quite
Stayed 6 nights in Sep 2025

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

8/10 Good

Sabine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, great facilities but service was not reliable. Also we were not able to go to all the restaurants that we wanted to go because they were booked up more than a week before our arrival.
Stayed 7 nights in Aug 2025

10/10 Excellent

Mei King Mimi Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay.
Stayed 6 nights in Aug 2025

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing- would definitely go back! From the moment we arrived the staff were smiling and helpful, organised, accommodating and working to make our holiday great. There was such a variety of food in all the restaurants and there was also a choice of really fine dining vs more relaxed well run restaurants. The breakfasts were outstanding with anything you could think of on the menu and more! The pools were beautifully kept and the weather made them even more enjoyable. The beach was a sweet trip down the hill in a train and there was a cove with beautiful cool water and warm sand with staff on hand to pamper you or let you order your own lunch , drinks etc. Amazing hotel all round!
Stayed 7 nights in Aug 2025

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem is the smell from banana plantation and no shuttle from the airport
Stayed 5 nights in Aug 2025

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a wonderful stay. The staff were incredible and went out of their way to help. Our only criticism is that it’s very young family friendly and at times, the young children were quite disruptive, particularly at meal times. I’d recommend that there are family eating times in the restaurants so that it’s less disruptive for other guests.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay from start to finish was incredible. I truly have no words. My husband and I stayed here for our honeymoon, and we would do it all over again. Thank you to the entire staff during our stay for making it memorable and special. We plan on being back in the foreseeable future!
Stayed 4 nights in Aug 2025

10/10 Excellent

Emanuela irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and staff

The entire staff was friendly and helpfull. A very big thank you for Claudia from the Beach Club. She was very prompt and friendly for any require we had. At some point we need some additional assistance for my husband who didn' t feel well. She was very to help.
Stayed 5 nights in Jul 2025