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The Ritz-Carlton Tenerife, Abama

5.0 star property

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Photo gallery for The Ritz-Carlton Tenerife, Abama

Premium bedding, minibar, in-room safe, desk
7 outdoor pools, pool umbrellas, sun loungers
On the beach, free beach shuttle, sun loungers, beach umbrellas
On the beach, free beach shuttle, sun loungers, beach umbrellas
On the beach, free beach shuttle, sun loungers, beach umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pet friendly

Explore the area

Map
Calle María Zambrano, 2, Carretera General Tf 47 Km 9, Guia de Isora, Tenerife, 38687
  • Abama Golf Course
    ‪10 min walk‬
  • Puerto Colon Marina
    ‪14 min drive‬
  • Siam Park
    ‪15 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | View from room

Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Garden View

Deluxe Room, 1 King Bed with Sofa bed, Garden View | Property amenity

Deluxe Room, 1 King Bed with Sofa bed, Garden View

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Ocean View | Property amenity

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Garden View

  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Terrace, Garden View

Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms, Terrace, Garden View

  • 1389 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Private Pool, Garden View

32-inch LCD TV with digital channels, TV, iPod dock

Suite, 2 Bedrooms, Private Pool, Garden View

  • 1389 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Terrace

Family Room, 2 Double Beds, Terrace | Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds, Terrace

  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, 2 Double Beds, Balcony

Family Room, 2 Double Beds, Balcony | Premium bedding, minibar, in-room safe, desk

Family Room, 2 Double Beds, Balcony

  • Ocean view
  • 646 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (Ritz Carlton Suite)

Suite, 2 Bedrooms, Non Smoking, Balcony (Ritz Carlton Suite) | Premium bedding, minibar, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, Balcony (Ritz Carlton Suite)

  • Ocean view
  • 2982 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Pool | 7 outdoor pools, pool umbrellas, sun loungers

Suite, 2 Bedrooms, Non Smoking

  • Ocean view
  • 861 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Royal Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Royal Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony) | Living room | 32-inch LCD TV with digital channels, TV, iPod dock

Royal Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • Ocean view
  • 6437 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Balcony

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed, Balcony

  • Ocean view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed with Sofa bed, Terrace

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Garden View

  • Resort view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View

View from room

Suite, 1 Bedroom, Ocean View

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

  • Ocean view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • Ocean view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

32-inch LCD TV with digital channels, TV, iPod dock

Suite, 1 Bedroom

  • Resort view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Non Smoking, Resort View

Deluxe Room, Non Smoking, Resort View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Resort View

  • Resort view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Ocean View

  • Sea view
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Resort View (Balcony)

Junior Suite, 1 King Bed, Non Smoking, Resort View (Balcony) | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Resort View (Balcony)

  • Resort view
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Resort View (Balcony)

Suite, 1 Bedroom, Non Smoking, Resort View (Balcony) | Lounge

Suite, 1 Bedroom, Non Smoking, Resort View (Balcony)

  • Resort view
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

The Ritz-Carlton Tenerife, Abama

5-star Guia de Isora hotel with 8 restaurants
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton Tenerife, Abama's full-service spa. Then enjoy a meal at one of the hotel's 8 restaurants. Housekeeping is available on request.
The Ritz-Carlton Tenerife, Abama offers 462 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa, Abama has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Ritz-Carlton Tenerife, Abama you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the hotel's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. This Mediterranean hotel also offers a children's pool, a 24-hour fitness center, and a hot tub. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in June 2023.

The Ritz-Carlton Tenerife, Abama is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
M.B - This poolside fine-dining restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). 2-star Michelin rating. Reservations are required.
Akira Back Tenerife - Overlooking the ocean and golf course, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open select days.
El Mirador - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Txoko - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Verona - This family restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The Ritz-Carlton Tenerife, Abama is listed in the 2022 Condé Nast Traveler Gold List of the world's best places to stay.

Languages

Catalan, Dutch, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 8 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Akira Back Tenerife
  • El Mirador
  • M.B
  • Txoko
  • Verona

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Billiards/pool table
  • Books
  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Hot tub
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 7 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 4 meeting rooms
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Elevator
  • Height-adjustable showerhead
  • Low-height electrical outlets in bathroom
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 5 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Mediterranean architecture
  • No plastic coffee stirrers
  • Reception hall
  • Renovated entire property - June 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Half board inclusive rate plans include breakfast and dinner for 2 adults only.

Renovations and closures

The following facilities or services will be unavailable from May 5 2025 to May 31 2025 (dates subject to change):
  • One of the swimming pools
The property will be renovating from June 8 2025 to July 31 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 181 per vehicle (roundtrip, maximum occupancy 3)
  • Pet fee: EUR 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Abama
Abama Golf Guia de Isora
Abama Golf Resort Guia de Isora
Abama Resort
Abama Resort Golf
Golf Abama
Resort Abama
Ritz-Carlton Abama Hotel Guia de Isora
Ritz-Carlton Abama Hotel
Ritz-Carlton Abama Guia de Isora
Ritz-Carlton Abama
The Ritz Carlton Abama
The Ritz Carlton Tenerife Abama
The Ritz-Carlton Tenerife, Abama Hotel
The Ritz-Carlton Tenerife, Abama Guia de Isora
The Ritz-Carlton Tenerife, Abama Hotel Guia de Isora

The Ritz-Carlton Tenerife, Abama Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 443 out of 665 reviews
Rating 8 - Good. 160 out of 665 reviews
Rating 6 - Okay. 44 out of 665 reviews
Rating 4 - Poor. 11 out of 665 reviews
Rating 2 - Terrible. 7 out of 665 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a place.. staff were amazing and so kind. Club retreat is a must. We will be back for sure.
Stayed 5 nights in Jan 2025

10/10 Excellent

Gareth

Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff team were amazing Nothing was too much trouble
Stayed 7 nights in Jan 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was excellent and all the staff we interacted with in person were fabulous. There were two unfortunate points however. The first is that we did find service was generally quite slow across the board, with the exception of the M.B. restaurant The second, and more egregious, is although we had emailed to pre-book a transfer from the airport to the hotel, and recieved a reply by email stating they were 'happy to help'. Apparently they were unable to book the transfer, but sent no follow up to let us know. Thus, when we arrived at the airport there was no transfer waiting. When I called the front desk to enquire, I was blamed for not having made sure I'd received a confirmation email. Despite there being no mention of this in any of my emails with concierge when booking.
Stayed 4 nights in Jan 2025

10/10 Excellent

Saima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surroundings, lovely big clean room very quite around hotel. Swimmimg pools had nice sunbathing lounges around them.
Stayed 4 nights in Jan 2025

10/10 Excellent

DIPAK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Tenerife. Quality rooms,staff and excellent dining options. Non of the rif-raf seen at other resorts.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gillian Carol

Stayed 11 nights in Nov 2024

10/10 Excellent

Krisha

Stayed 2 nights in Dec 2024

10/10 Excellent

Katayun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and cleaned everywhere. The staff was extremely friendly and accommodative. We have several interactions with the concierge desk attendants and bartenders and many others and it was always a positive experience.
Stayed 7 nights in Dec 2024

8/10 Good

Sarvar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Renatte

Stayed 7 nights in Nov 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Reza

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is beautiful, and I liked the architecture. However, the logistics could be improved. I had to wait 45 minutes at the gate for a taxi, which was inconvenient. Additionally, follow-ups with the staff were necessary, which fell short of the five-star service standard I expect from Ritz, especially compared to locations in the U.S. I also lost an item in my room, which adds to my concerns about the level of service here. On a broader note, the island didn’t feel entirely safe. I witnessed a few incidents, such as robberies, which raised some concerns.
Stayed 7 nights in Nov 2024

10/10 Excellent

Amr, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff, good choice of dining options, multiple pools and comfortable rooms. The only let down is that access to the spa is not included.
Stayed 4 nights in Nov 2024

10/10 Excellent

Filip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing value for money. I couldn't recommend it more. it's an architectural marvel which perfectly blends into the surrounding. It's nearby one of the best beaches ok the island. It also offers amazing sunsets and stunning ocean views with nearby island gomera in the background. The quality of service is outstanding. we always felt wholeheartedly welcome and all staff was attentive to our needs. it exceeded all my expectations and I'm surely coming again hopefully soon 👌
Stayed 3 nights in Nov 2024

10/10 Excellent

Lynda Ann, sayville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a 5 star property. Excellent service in every aspect of our stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay - every staff member has been incredibly nice and helpful. No one could have done more for us! Amazing facilities - loved that there was sun cream at the pool, would have been great to have that at the beach. Definitely recommend staying here if you want a luxuriously relaxing holiday.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sherine

Stayed 3 nights in Oct 2024

10/10 Excellent

Thomas, Ballykelly

Traveled with family
Liked: Amenities, property conditions & facilities
Words can’t explain how good this hotel and the staff are. Staff can’t do enough to help and make your stay more comfortable. Amazing experience and I’ll definitely be staying again sooner rather than later. Pricey but more than worth it in the long run for an absolutely fantastic first class holiday. It’s far out from the hustle and bustle of las Americas but if your willing to pay taxis into town (20 mins, €28 one way) it’s the best place to stay for comfort and quiet and the entertainment they put on is second to none.
Stayed 5 nights in Oct 2024

8/10 Good

Laverne Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Property Was BEAUTIFUL and The Staff Was OUTSTANDING. The food was a personal preference but we did enjoy Verona restaurant. Unfortunately we didnt get to eat at the Japanese restaurant maybe next time
Stayed 5 nights in Oct 2024

10/10 Excellent

Han, Guildford

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great time. Thank you.
Stayed 7 nights in Oct 2024

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Property conditions & facilities
This is not a five star hotel and it shouldn’t market itself as such. Some of the facilities and the common areas in particular are very tired and dated (e.g. the lifts and the carpets). Access to the gym is via a car park. Many internal signs in the hotel (for example to the gym and the spa) don’t lead to where they say. Items such as the haridryer in the room and the loungers on the beach are of very low quality - certainly not the level of a five star hotel. There is no sound proofing in the rooms meaning you can hear the music in the bar area at night and everything that goes on in the hallway outside your room in the morning.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cesar Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great service
Stayed 5 nights in Oct 2024