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Guichon Vacation Packages

We had a wonderful stay at Luz. The grounds and buildings are beautiful, and the staff was exceptional. We loved having the trail around the property to take a short stroll, and used the complimentary Trek hardtail mountain bikes to bike back and forth from town. The one minor issue that we had was that we had neighbors in the abutting room one of the nights during our stay, and, despite being quiet, we could hear them pretty clearly in our room.

Totalmente decepcionante!! Reservamos, pagamos, recebemos e-mails de confirmação e, quando chegamos na propriedade, fora do nosso país, o caseiro da propriedade disse que não sabia nada sobre nossa reserva. Ligamos para a proprietária do La Picarona, que também disse não saber de nada e que nunca havia colocado a propriedade no hoteis.com. Ficamos sem lugar para ficar e não recebemos nenhuma assistência!!!

Foi a quinta vez que fiquei hospedado e a qualidade em todos os sentidos piorou muito. Dos 7 dias que fiquei hospedado em 4 não pude usar a piscina por estar fechada E NIGUEM TER NOS AVISADO VIA EXPEDIA OU NO Check in,assim como nenhuma recompensa financeira ou desculpas pelo inconveniente. No dia que liberaram o uso NÃO HAVIA TOALHAS ( tenho as conversas com a recepção)e os arredores da piscina sujo e com restos de materiais espalhados no local. ( tenho fotos) O valor pago não corresponde as qualidades mínimas . Paguei pela habitação mais cara onde as cortinas black out estavam rasgadas ( tenho fotos) Péssima experiência.

Everything is lovely.

We loved the location and the staff were terrific. However the property was supposed to be 5 star but didn’t have all of the amenities of this level of service. TIssues were not provided in the room, nor was bottled water (just one small bottle per day for 2 ppl is not 5 star service. Housekeeping was not attentive at all. The bathrooms were small and did not have enough hooks for hanging towels and robes which can easily be fixed. Just a couple of considerations for the property!

Exceptional

I loved loved this property. The staff went above and beyond for my brother, his family, and me. The property is stunning and cannot recommend it enough. I will be back. Location is perfect. Thank you thank you!!!