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Shangri-La Guilin

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Guilin

Indoor pool, seasonal outdoor pool
Executive Suite, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Room service
  • Air conditioning

Explore the area

Map
111 Huan Cheng Bei Er Lu, Guilin, Guangxi, 541004
  • Mulong Lake
    18 min walk
  • Lijiang Folk Customs Garden
    2 min drive
  • Wanda Plaza Diecai Guilin
    4 min drive
  • Guilin (KWL-Liangjiang Intl.)
    41 min drive

Room options

View all photos for Horizon, Room, 2 Twin Beds, City View

Horizon, Room, 2 Twin Beds, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 2 Twin Beds, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Terrace Mountain View Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Terrace Mountain View Room, 2 Single Beds

  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Room, 2 Twin Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 2 Twin Beds, River View

  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Room, 1 King Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, River View

Deluxe Room, 2 Twin Beds, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, River View

  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Deluxe Room, 1 King Bed, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Room, 1 King Bed, River View

Horizon, Room, 1 King Bed, River View | Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Room, 1 King Bed, River View

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Terrace Mountain View Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Terrace Mountain View Room, 1 King Bed

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Twin Beds

Executive Suite, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 2 Twin Beds

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Family Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lulu Theme Deluxe Tent Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Lulu Theme Deluxe Tent Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon King

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon King

  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Room - Mountain-View (Double Bed) (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Terrace Room - Mountain-View (Double Bed) (Balcony)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Rive View Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Rive View Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Deluxe Rooms Inter-Connecting

Hypo-allergenic bedding, minibar, in-room safe, desk

Two Deluxe Rooms Inter-Connecting

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe River-view Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe River-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon River View King

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon River View King

  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Room - Mountain-View (2 Beds) (Balcony)

Hypo-allergenic bedding, minibar, in-room safe, desk

Terrace Room - Mountain-View (2 Beds) (Balcony)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Lulu Theme Balcony Garden Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Lulu Theme Balcony Garden Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Lulu Theme Deluxe Family Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Lulu Theme Deluxe Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Double Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon River View Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon River View Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Featured Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Featured Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sheraton Guilin Hotel

Pool
Parking included
Free WiFi
Restaurant
4.1 out of 5, Very Good, (372)
The price is $82
per night
$96 total
includes taxes & fees
Jan 12 - Jan 13
Sheraton Guilin Hotel

About this property

Shangri-La Guilin

5-star hotel in Qixing
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Shangri-La Guilin offers 439 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 8 treatment rooms. Services include facials and body treatments.
In addition to a full-service spa, Shangri-La Guilin features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a seasonal outdoor pool, and a sauna. Complimentary self parking is available on site. The property offers extended parking privileges to guests.

Shangri-La Guilin has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Li Cafe - This buffet restaurant serves breakfast, lunch, and dinner.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.
U Bar - Onsite bar.
Lobby Lounge - Onsite lobby lounge.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 141 for adults and CNY 141 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Li Cafe
  • Lobby Lounge
  • Shang Palace
  • U Bar

Things to do

  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a river

Full-service spa

  • 8 treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 141 for adults and CNY 141 for children
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

The seasonal pool will be open from June to September
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guilin Shangri-La
Guilin Shangri-La Hotel
Shangri-La Guilin
Shangri-La Guilin Hotel
Shangri-La Hotel Guilin
Shangri La Hotel Guilin
Shangri-La Guilin Hotel
Shangri La Hotel Guilin
Shangri-La Guilin Guilin
Shangri-La Guilin Hotel Guilin

Shangri-La Guilin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 281 reviews" "
Rating 8 - Good. 69 out of 281 reviews" "
Rating 6 - Okay. 24 out of 281 reviews" "
Rating 4 - Poor. 7 out of 281 reviews" "
Rating 2 - Terrible. 1 out of 281 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sorcha

Stayed 1 night in May 2024

10/10 Excellent

thierry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and no hassle
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

8/10 Good

Lai Shu

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in general are very nice and attentive including front desk, housekeeping, executive lounge as well as the garden lady 万小鳳. All good except Shang Gong where our group dined three or four times but seems understaffed, thus the serving time kept being delayed.
Stayed 3 nights in Sep 2023

10/10 Excellent

Xia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service. Nice breakfast with variety of options.
Stayed 4 nights in Jun 2023

8/10 Good

Victor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and in good location. Highly recommended for a short stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun time
Spent family New Years vacation in Guilin. Had a wonderful time at the Shangri-La hotel. Excellent service and friendly staff.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Breakfast
Stayed 2 nights in Oct 2019

10/10 Excellent

Withbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, beautiful room. Great staff perfect service
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

6/10 Okay

Grainne, Foshan

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
By far the poorest Shangri La that I have ever stayed in, also full of construction. Entertainment in the evening was excellent, however.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Aug 2019

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

dod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Check in was excellent. My room was spotlessly clean and very well appointed. The view was amazing. The staff at the hotel were first class, courteous, faultlessly polite and extremely efficient. I would have liked to have stayed longer and will surely be back
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, combining Chinese style motifs with Western comfort. Spacious room and bathroom. Comfortable bed. The hotel picked us up in a transfer van. The trunk perfectly fit 5 carryon suitcases and a few soft bags. He was waiting with a sign just as promised.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residing in Beautiful Guilin, Guangxi, the staff endeavoured to my my partners birthday special. I am very thankful and happy about that. Also, the Shang Palace, Chinese restaurant on the group floor was excellent and we visited every night to enjoy nice clean Chinese cuisine.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Annie, Florida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and the hotel was sparkling clean. Also a great location.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our stay at the Shangri-La Hotel in Guilin very much. The hotel is located right next to the river and the river views (particularly at sunset) were breathtaking. It is located a bit outside of the center of town, but within walking distance (along the river) or a short taxi ride away. While the hotel seemed to be quite full - it seemed empty at the same time. That is both a compliment and a critique - as it was quite tranquil, but also a few areas seemed to be either closed or not in operation. Overall, we would readily stay at this hotel again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Booked a pricey room on the club floor, no complains about the room or the hotel it was excellent as expected by Shangri-la. My main issue is with the dining services which is shocking as I am frequent traveler all over Asia. I wanted to complain to the hotel GM but was not available both the times I asked the staff!! Breakfast - Service during breakfast was extremely slow and didnt really eat my usual breakfast for 2 days of my 5 days in this hotel. I usually like to have eggs for which there is a chef making eggs the way you want it, both times inspite of it being busy at 7am in the morning there is only a single chef to make eggs and his speed of making eggs was the slowest I have ever seen world over, even with 3-4 people ahead of me i couldnt get my eggs for over 20 minutes which is really pathetic. Tea and Coffee by the time you get it its not hot anymore. Pancakes was not available they only make a few at a time and it vanishes so even my boy couldnt enjoy his favourite. Since we had tours booked we didnt have extra time for breakfast and this was a complete waste Dinner buffet: Tried the dinner buffet one night at 730PM, surprisingly there was no Indian bread, like Naan or Roti available to eat with the Indian dishes there, Asked several staff including the manager of the restaurant they said no bread, eat with Rice, they are telling me how I should eat indian food. I registered a complaint but got no feedback, would like to hear back from the Hotel management !!
Stayed 4 nights in Apr 2019