Was not aware that the office is actually located at Island Winds East. A security guard had to show me where to go. That should be included in the check-in information. The ceiling fan in the bedroom did not work, so I called about it. I did get a call back, but the problem was not resolved before we left. I was told a new ceiling fan would need to be installed, but it had not been done when we left. I appreciated the call back and the update once maintenance had been in to check on what was needed. We did actually meet the owners of the unit and they were nice enough to bring a fan, a new fan at that, for us to use. We left that fan there with the box that it came in. Loved having the icemaker in the freezer... we like our drinks ice cold! The balcony was our favorite place to be! We did have to buy salt and pepper, which we left on the stove when we left. The first day, our eggs were bland without salt and pepper. I found it odd there was not at least salt and pepper there for us to use. Wonderful trip, great place to stay! No complaints.