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Overall the resort is very nice, and worth a visit, a few plus’s and minus as follows: We stayed in the hilltop rooms, a long walk from the facilities including 2 external lifts or multiple stairs, across a road bridge, this became quite tiresome. The room was fitted out as expected with good air conditioning, but the cleaning was sparse and we had to request a better clean at times. The buffet restaurant was excellent with a good range of food that changed daily and helpful staff on hand to assist where needed. The pool cafe was not so good, burgers and chips which appeared to be recycled daily so was not fresh and not much else apart from fruit which was fresh. The bars had a good choice of soft and alcoholic drinks and friendly helpful staff. The pool was great, plenty of loungers with good entertainment for everyone, we were the only English family so only one of the staff spoke good enough English to engage with us but that was fine. The evening entertainment was decent but repeated weekly so if your stay is longer there is nothing new. Overall it was a great holiday and we would recommend the resort but ask to be in the main complex.

PROS; beautiful property, pristine location. Blue Flag Beach says a lot. Plants and flowers are gorgeous. Suite 4243 is well-located with great view. Forty steps up to the suite, be aware! Food was very good. There is a wide variety on the buffet, including meats, cheeses, hot/cold dishes, salads, breads and desserts. The outdoor grilling options were a nice touch, as well as made-to-order omelets in the morning. The Italian restaurant, to which we were entitled one visit during our week-long stay, was 3.5/5. Nothing spectacular but a good change from the buffet. The outdoor sunbathing areas also offer a variety — beach, poolside, on a grass area, and two phone and kid-free sun decks. Plenty of towels everywhere. The Sea was a tad chilly end of May but refreshing. The infinity pool is amazing. Great views from all outdoor areas, pretty much. CONS; service level in various areas is not in keeping with a five-star property. Desk staff while checking in and out was very good, and wait staff in the buffet area was fine. The bartenders were uniformly unfriendly. There is a major disconnect with housekeeping staff. Some days they would come, other days not. Some days they replaced towels, some days not. Some days the minibar was attended to, other days not. Guest relations did not communicate well w/ staff when we did contact them. Lack of training is evident. Desserts were mostly bland. MX restaurant very poor Smoking is so bad; designed non-smoking space outside would be 👍

Rooms need upgrading, Staff mixture of friendly and not so friendly. Basic English was an issue with alot of staff, not very attentive. Buffet selection was overwhelmingly good on the first day, but became repetitive for breakfast and lunch everyday. Dinner had a bit of variance but still 80% repetitive. Overall value for money was not on par with the nightly stay. All inclusive alcoholic drinks were mainly 'house' brands, branded alcohol was available from the lobby bar only but far to go everytime you wanted a drink. Pool area was good, beach area crowded with sun loungers, water slides only operational a few hours of the day. Open air amphitheatre was a nice touch. Entertainment was good. Kids club staff were fantastic, very engaging and entertaining for the kids with various activities.

I would rate Azka Hotel 4 out of 5 stars. Azka Hotel is officially a 5-star hotel, and while the overall facilities are very good, I don't feel the rooms and some aspects of the service currently live up to a true 5-star standard. The biggest issue is that the rooms feel dated and are in need of refurbishment. In our room there were visible marks from what appeared to be previous roof leaks, chipped furniture, and areas where the finishing and beading/trim were either poorly done or missing. These may seem like small details, but they are noticeable and not what you would expect from a 5-star property. We also had an issue with the safe, which took three days to get fixed. We had to chase several times and found the response from staff quite slow and at times unresponsive. At a 5-star hotel, maintenance issues should really be dealt with much quicker. The hotel has some very good sports facilities, but when we tried to use the squash court, the lights could not be switched on, meaning we could not properly use the court. Another area that really needs improvement is the evening entertainment. It seemed to be catered almost entirely towards Turkish guests, with very little variety for international visitors. We stayed for five nights and on three of those nights the evening entertainment was essentially a concert/video being shown rather than a proper live performance. This was particularly disappointing when neighbouring hotels appeared to be putting shows! Thx

Advice to management get rid of all your team as the service is not existent

It could be so much better if it just did the little things better. As far as the resort itself, the building and grounds are gorgeous. But design choices make it feel like a 4 star. The room itself is spacious and nice, but old and outdated fixtures and finishing, and a thermostat from the 80s make it feel much cheaper. Also, most guests will also suffer from a shower that leaks into the rest of the washroom, and in particular, the toilet - leaving a sizeable puddle. There’s no turndown service and the room cleaning leaves something to be desired. The gym facility is pretty good but the little things like no water on multiple occasions made it again feel like a 4 star resort. The breakfast buffet is decent but the offerings virtually stay the same (for the 4 mornings we were there). The staff are lovely and do their best to be super helpful and really go out of their way, but with all bodrum - their English is very limited. This place can easily be a 5/5 star place with just a little investment in the little things.