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Alisa Luxury Cruise

5.0 star property

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Frette Italian sheets, premium bedding, Select Comfort beds
Front of property
Frette Italian sheets, premium bedding, Select Comfort beds
Boating
Business center

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Laundry
$332
includes taxes & fees
Dec 8 - Dec 9

Explore the area

View in a map
Gate 16 Tuan Chau Port, Ha Long, Quang Ninh
  • Place, Tuan Chau Park
    ‪16 min walk‬
  • Place, Dolphin Club
    ‪3 min drive‬
  • Place, Tuan Chau Beach
    ‪4 min drive‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪41 min drive‬

Room options

View all photos for Junior Suite, Ocean View - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Junior Suite, Ocean View - 2D1N

  • 194 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Senior Suite, Bathtub, Ocean View - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Senior Suite, Bathtub, Ocean View - 2D1N

  • 237 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Senior Triple Room, Ocean View - 2D1N

Senior Triple Room, Ocean View - 2D1N | Frette Italian sheets, premium bedding, Select Comfort beds

Senior Triple Room, Ocean View - 2D1N

  • 269 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Alisa Vip Suite Private Balcony & Jacuzzi - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Alisa Vip Suite Private Balcony & Jacuzzi - 2D1N

  • 323 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

View all photos for Family Suite, 2 Bedrooms, Connecting Rooms, Ocean View - 2D1N

Family Suite, 2 Bedrooms, Connecting Rooms, Ocean View - 2D1N | Frette Italian sheets, premium bedding, Select Comfort beds

Family Suite, 2 Bedrooms, Connecting Rooms, Ocean View - 2D1N

  • 484 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 2 Double Beds

View all photos for Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 2D1N

Frette Italian sheets, premium bedding, Select Comfort beds

Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 2D1N

  • 344 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Alisa Vip Suite Private Balcony & Jacuzzi - 3D2N

  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

Alisa Vip Suite Private Balcony & Jacuzzi - For 3 - 3D2N

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Family Suite, 2 Bedrooms, Connecting Rooms, Ocean View - 3D2N

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 2 Double Beds

Junior Suite, Ocean View - 3D2N

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Senior Suite, Bathtub, Ocean View - 3D2N

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Senior Triple Room, Ocean View - 3D2N

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Alisa Luxury Cruise

5-star Ha Long cruise ship steps from Ha Long Bay
A full-service spa, a restaurant, and a bar/lounge are available at this cruise ship. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Alisa Luxury Cruise offers 22 air-conditioned accommodations, which are accessible via exterior corridors and feature private hot tubs and fireplaces. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Smart televisions come with digital channels and DVD players. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This Ha Long cruise ship provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Alisa Massage has 1 treatment room. Services include Swedish massages and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Alisa Luxury Cruise features a full-service spa. The cruise ship offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 538 square feet (50 square meters) include conference space. This luxury cruise ship also offers a rooftop terrace, spa services, and barbecue grills. For a surcharge, the property provides an area shuttle within 180 kilometers and an airport shuttle (available 24 hours).

Alisa Luxury Cruise has designated areas for smoking.

Alisa Luxury Cruise has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 180 km
  • Limo/town car service

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Fishing
  • Fitness classes
  • Full-service spa
  • Karaoke
  • TV in common areas
  • Yoga classes

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Dock
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • In-room massages
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Built in 2017
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 11:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must email a copy of their passport to the property immediately following booking their reservation. Guests who do not provide their passport details at least 24 hours in advance of arrival will be denied boarding by the Maritime Association. Guests must arrive at the cruise departure location by 12:15 PM: Dock 16, Tuan Chau Maria Island.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: VND 840000
  • Christmas Day (December 25) Gala Dinner per adult: VND 840000
  • Christmas Day (December 25) Gala Dinner per child: VND 840000 (up to 10 years old)
  • Gala Dinner on January 24 per adult: VND 840000
  • Gala Dinner on January 24 per child: VND 840000 (up to 10 years old)

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 2200000 per vehicle (one-way)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Set meals are served in guestrooms only (no menus or public dining)
Guests under 18 years old are not allowed in the spa

Property is also known as

Alisa Cruise Halong
Alisa Cruise Ha Long
Alisa Ha Long
Cruise Alisa Cruise Ha Long
Ha Long Alisa Cruise Cruise
Cruise Alisa Cruise
Alisa
Alisa Cruise
Alisa Luxury Cruise Cruise
Alisa Luxury Cruise Ha Long
Alisa Luxury Cruise Cruise Ha Long

Reviews

Alisa Luxury Cruise Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

4.0/10

Eco-friendliness
Rating 10 - Excellent. 45 out of 68 reviews
Rating 8 - Good. 18 out of 68 reviews
Rating 6 - Okay. 3 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Extremely overpriced and disappointing

First I would like to say the staff is extremely nice and helpful and they work hard to make you happy. Many meals are served and food variety is very rich. Our stay at Alisa Cruise was disappointing for two main reasons. First, the overall experience is extremely touristic and industrial. All activities they offer end up being very crowded as you do the same activities as at least another dozen boats. They took us to a beach which was so tiny and busy and we preferred going back to the tiny pool on the boat rather than staying. At night all ships stop and you realise you are surrounded by over 12 boats and hear their party music and all that… We imagined a more quiet experience. The other thing is the boat itself. Condition isn’t great, the rooms are not really clean (dirty bedsheets etc), some things are just broken, missing blind on the bathroom door prevented privacy, we had empty soap containers, etc… The staff often evacuates the rubbish from the kitchen through the hall and the floor gets really messy, even when your bags are there (we were told to take the bags out of the room two hours prior we disembarked). We booked two connecting rooms and payed over 700 USD. We felt this is an extreme overcharge for what we got. I would look for other alternatives.
Stayed 1 night in Jul 2022

10/10 Excellent

Ahyoung, Seoul, Korea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were really kind and passionate. Especially Nancy Hoa helped me manage my schedule. The view was nice, and the programs were unique.
Stayed 1 night in Feb 2020

8/10 Good

Dan, Kansas City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, there are 2 cruises: Luxury which can be compared to coach class on an airline and Premier which is like business class. The Alisa vessels use a lot of dark wood in the interior so they are not as bright as regular cruuse vessels. The food was good but be very aware that they are very time regimented and stick to their time schedule for meals and all activities. Matresses were quite stiff compared to Anerican-based cruise ships. Otherwise, we had a good time on our 2 night cruise (most of the passengers are there only for 1 night and we were the only Americans on that sailing...as well as opting for the 2 night package).
Stayed 2 nights in Jan 2020

8/10 Good

Kira, California

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overal clean and nice cruise. Staff was very nice. Activigiy were very short but organized. Good experience overall.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Cruise! 5 Stars. Staff were professional, cruise rooms were clean. Nancy and Anna were nice to work with via contact information provided. Highly Recommended!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite good cruise. There was a group of chinese tourist on our boat and so most of the instruction was given by their tour guide in chinese, including spring roll class and tour of the cave, hence we did not understand most of the tour and events on the boat unfortunately and was not able to enjoy it to be best we could like the last time I did the tour with a different company where all the passenger was English speaking. Also, it didn't go to the fishing village where the local people are, as I don't recall seeing that. The activity is a little bit lacking, but if you like relax with nothing much to do then this is the right cruise. Otherwise it would have been a nice 2d1n event. The Rep that helped with the booking, Nancy, was great though and she speaks English and responded super fast, making sure we are booked on the car and the cruise.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took the 2D1N trip on Alisa and loved the activities planned out. Food served was delicious as well. Service was impeccable! We had run into some trouble with our room but Anna followed up with us continuously to ensure we were given the utmost care and arrangements were made immediately so that we will be able to enjoy our stay fully on Alisa cruise! Also, we would like to thank both James, Alex and their crew for making us feel so welcomed and making our anniversary so much more special :)
Stayed 1 night in Apr 2019

10/10 Excellent

Lorna, Cairo, Egypt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great communication and service throughout the experience. We were picked up at our hotel and rode in a comfortable bus to and from the port. The ship was well-appointed and comfortable. We had a couple of small problems with our room that were solved quickly. Staff was professional and knowledgeable as well as fun and energetic. We have already recommended this cruise company to several friends.
Stayed 1 night in Mar 2019

10/10 Excellent

MYONG JEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service of the cruise staff was exemplary. A larger range of activities would have been nice. However, the 2 night cruise was perfect in terms of time on the bay. One night would not have been enough. The food was also very good.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

8/10 Good

Neil

Liked: Cleanliness, staff & service

Overall very enjoyable Hslong Bay experience

Halong Bay is an experience not to miss. Alisa Cruises offered a small and compact ship offering all expected amenities The food on board was stunning and the staff very inclusive and friendly The cabins were basic with very hard beds The on cruise excursions were well thought out and enjoyable although it reminded me why we don’t go on cruises. All a little bit too organised Felt there was too much hanging around waiting to get on board and coach back to Hanoi. Slightly annoying having half hour toilet break each way at a local superstore trying to force local products on you. Overall very enjoyable and would recommend although the boat we were on wasn’t the one built in 2017 as advertised
Stayed 1 night in Oct 2018

8/10 Good

Suet Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unique experience

Our overnight stay with Alisa Cruise was lovely! Our tour guide Robert was nice and helpful in answering all our questions with regard to the cruise or the history behind Halong Bay. The crew was a friendly bunch! The ship was stunning and the view of Halong Bay from our room's balcony as we cruised around was simply breathtaking! There were many activities for us to take part in, e.g the cave visit and the kayaking was incredible. However, due to the packed structure of the cruise's programme, there wasn't much time for us to relax in our own rooms and fully enjoy the whole cruise experience. Nevertheless, it truly was a one-of-a-kind experience in one of the most beautiful sites on Earth!
Stayed 1 night in Jun 2018

8/10 Good

S, New Zealand

Liked: Staff & service

Lovely cruise, delicious food

Getting to the cruise point was abit difficult as there was no clear directions. However the cruise itself was lovely. The food for both lunch and dinner was amazing. However breakfast was quite average. The only let down was that the air conditioning in my room was not working.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Time

A lovely time on boat with Alisa Cruise ! Everything was great especially the food and people on boat. All are very friendly and good young looking people. Our room was on the 2nd deck so we got a big view which was really pleasant to me for my morning favorite " morning coffe time" . Itinerary would be perfect if can extend longer but over all very pleasant stay.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Cruise

The accommodations were comfortable and spacious. The staff was very friendly and they kept the vibe upbeat. Food was great!
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Golden service for Alisa Cruise

We enjoyed the trip and cruise very much. Alisa is nicer than 5 star hotels in all over Vietnam. Staff worked hard and honest. Food tasted very good and attractive itinerary. We love Alisa very much and thank you Mr. Kenny Lee for your kind support.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just perfect for Alisa

Perfect and Alisa must be on top qualified boat of 5 star in Halong Bay. We were very satisfied and happy with all. Very beautiful boat and excellent food and cabin
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most beautiful boat in Halong Bay

We were recommended this cruise through some of our friends and felt happy to enjoy our great on this lovely boat. Everything was smoothly and exceeded our expectation. The Alisa is the best cruise in Halong Bay and we felt proud of experiencing our time there. The cabin was spotless, comfortable. Staff was polite, friendly and hard working. Food were excellent. We must come back and strong recommend Alisa Cruise to all our friends
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Professional Service

This was very good trip and we really enjoyed the Halong Bay experience. Tommy and his cruise member were fantastic and we would definitely give them a 5 stars for their brillant service.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful time

How happy we were with Alisa Cruise during our early summer vacation after Chinese new year. Our room was medium size but still have enough space for our need. It 's quite clean and neat so we had a good sleep. Breakfast & Dinner were really good and really impressed with the cooking class demonstration

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect trip for Couple

No doubt this cruise will be perfect for couple like us. We made our choice after digging some research about this cruise. Since we traveled for our special anniversary we got pretty good extra offer including free transfer to the airport after our trip plus cake + flowers in our room were a special surprise. We were truly impressed with their professionalism and kind heart to give us such a beautiful room and most importantly beautiful moment and experience ever .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay

Overall we had such a pleasant stay with Alisa Cruise. Tommy and his team went out his way to give us an amazing experience so far. Food, cabin and whole activities were perfectly exceeded our expectation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time for Family

Our family had such a great trip with Alisa Cruise and no doubt we will come back here again in the future. Staffs are all really lovely, friendly but very professional. Our cabins are not so big but have enough space and very neat. Itinerary was a bit short and we wish can spend more time here but all in all it was great experience.