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Citadines Marina Halong

4.5 star property

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Photo gallery for Citadines Marina Halong

Indoor pool, outdoor pool, open 6:00 AM to 9:00 PM, pool umbrellas
Lobby
Executive Room, 2 Bedrooms (King) | Balcony
View from room
Billiards

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Gym
  • Room service
$42
includes taxes & fees
Oct 16 - Oct 17

Explore the area

View in a map
Peninsula 3, Marina Halong,, Halong Marine Blvd, Hung Thang Ward, Ha Long, Quang Ninh
  • Place, Ha Long Night Market
    โ€ช5 min walkโ€ฌ
  • Place, Cรกi Dฤƒm Market
    โ€ช15 min walkโ€ฌ
  • Place, Dragon Park
    โ€ช6 min driveโ€ฌ
  • Airport, Haiphong (HPH-Cat Bi)
    โ€ช35 min driveโ€ฌ

Room options

View all photos for Deluxe Room, 2 Twin Beds

2 bedrooms, in-room safe, individually decorated, desk

Deluxe Room, 2 Twin Beds

  • 264 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Balcony

Executive Room, 1 King Bed

  • 264 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Bedrooms

2 bedrooms, in-room safe, individually decorated, desk

Deluxe Room, 2 Bedrooms

  • 527 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Studio

Deluxe Studio | 2 bedrooms, in-room safe, individually decorated, desk

Deluxe Studio

  • 334 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 2 Twin Beds

2 bedrooms, in-room safe, individually decorated, desk

Deluxe Studio, 2 Twin Beds

  • 334 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 Bedroom

2 bedrooms, in-room safe, individually decorated, desk

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms (King)

View from room

Executive Room, 2 Bedrooms (King)

10.0 out of 10
Exceptional
(1 review)
  • 635 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 7
  • 2 King Beds

View all photos for Premier Room, 2 Bedrooms

2 bedrooms, in-room safe, individually decorated, desk

Premier Room, 2 Bedrooms

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Room, 2 Bedrooms (King)

2 bedrooms, in-room safe, individually decorated, desk

Premier Room, 2 Bedrooms (King)

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 3 King Beds

View all photos for Executive Room, 3 Bedrooms

2 bedrooms, in-room safe, individually decorated, desk

Executive Room, 3 Bedrooms

  • 969 sq ft
  • 3 bedrooms
  • Bay view
  • Sleeps 9
  • 3 King Beds

View all photos for Premier Room, 2 Bedrooms (Twin)

2 bedrooms, in-room safe, individually decorated, desk

Premier Room, 2 Bedrooms (Twin)

  • 2 bedrooms
  • Sleeps 7
  • 4 Twin Beds

View all photos for Executive Room, 1 Bedroom (Twin)

Private kitchen

Executive Room, 1 Bedroom (Twin)

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Studio

2 bedrooms, in-room safe, individually decorated, desk

Deluxe Studio

  • Sleeps 2

View all photos for Deluxe Twin Room

2 bedrooms, in-room safe, individually decorated, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Studio Deluxe Twin

2 bedrooms, in-room safe, individually decorated, desk

Studio Deluxe Twin

  • Sleeps 2

View all photos for Two Bedroom Premier King

2 bedrooms, in-room safe, individually decorated, desk

Two Bedroom Premier King

  • Sleeps 4

View all photos for Executive King Bed Room

2 bedrooms, in-room safe, individually decorated, desk

Executive King Bed Room

  • Sleeps 2

View all photos for Premier Two Bedrooms Apartment

2 bedrooms, in-room safe, individually decorated, desk

Premier Two Bedrooms Apartment

  • Sleeps 4

View all photos for Executive Room, 2 Bedrooms (King)

2 bedrooms, in-room safe, individually decorated, desk

Executive Room, 2 Bedrooms (King)

  • Sleeps 4

View all photos for Executive One Bedroom Apartment

2 bedrooms, in-room safe, individually decorated, desk

Executive One Bedroom Apartment

  • Sleeps 2

View all photos for Executive Three Bedrooms Apartment

2 bedrooms, in-room safe, individually decorated, desk

Executive Three Bedrooms Apartment

  • Sleeps 6

View all photos for Deluxe Two Bedrooms Apartment

2 bedrooms, in-room safe, individually decorated, desk

Deluxe Two Bedrooms Apartment

  • Sleeps 4

View all photos for Executive Room

2 bedrooms, in-room safe, individually decorated, desk

Executive Room

  • Sleeps 2

View all photos for Executive Three Bedrooms Room

2 bedrooms, in-room safe, individually decorated, desk

Executive Three Bedrooms Room

  • Sleeps 6

View all photos for Premier Two Bedrooms Room

2 bedrooms, in-room safe, individually decorated, desk

Premier Two Bedrooms Room

  • Sleeps 4

View all photos for Executive One Bedroom Room

2 bedrooms, in-room safe, individually decorated, desk

Executive One Bedroom Room

  • Sleeps 2

View all photos for Deluxe Two Bedrooms Room

Living area | LCD TV

Deluxe Two Bedrooms Room

  • Sleeps 4

View all photos for Executive Two Bedrooms Room

2 bedrooms, in-room safe, individually decorated, desk

Executive Two Bedrooms Room

  • Sleeps 4

Two-Bedroom Premier

  • Sleeps 5

Premier Two-Bedroom King

  • Sleeps 5

Three Bedroom Executive

  • Sleeps 7

Two-Bedroom Premier Twin

  • Sleeps 5

One-Bedroom Executive Twin

  • Sleeps 3

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About this property

Citadines Marina Halong

4.5-star hotel in Bai Chay
Along with 4 restaurants, this hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Change of towels is available on request.
Citadines Marina Halong offers 580 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Each accommodation is individually decorated. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Citadines Marina Halong provides an outdoor pool and a fitness center. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4.5-star property offers access to a 24-hour business center and 4 meeting rooms. Event facilities measuring 1808 square feet (168 square meters) include conference space. This luxury hotel also offers a complimentary children's club, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Citadines Marina Halong has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Soul Bowl Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.
Sandals Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
On The Rocks Rooftop Bar - This bar overlooks the pool. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 350,000 for adults and VND 260,000 for children
  • 4 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • On The Rocks Rooftop Bar
  • Sandals Restaurant
  • Soul Bowl Restaurant

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,808 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 26 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Due to renovations, the following facilities will be closed until further notice: On The Rocks Bar (30th floor), Social Lounge, and the outdoor pool.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of VND 500000 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 850000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 350000 for adults and VND 260000 for children
  • Airport shuttle fee: VND 1490000 per vehicle (one-way, maximum occupancy 6)
  • Pet fee: VND 500000 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 850000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citadines Marina Halong Hotel
Citadines Marina Halong Ha Long
Citadines Marina Halong Hotel Ha Long

Citadines Marina Halong Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 25 reviews
Rating 8 - Good. 7 out of 25 reviews
Rating 6 - Okay. 2 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 1 out of 25 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights in the Citidenes, it had a comfortable working space, is close to the boat tours, a great gym and yoga studio as well as two pools. They also have free bicycles for you to explore the town. We stayed in an apartment style room so cooked in the fully equipped kitchen. Would highly recommend.
Stayed 4 nights in Apr 2025

8/10 Good

Suat Khim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional rooms and space but location is far drom central ans limited dinning.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shahrukh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience with family
Stayed 3 nights in Dec 2024

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Itโ€™s a beautiful property with amazing ocean view
Stayed 1 night in Nov 2024

10/10 Excellent

Ha anh

Stayed 1 night in Sep 2024

8/10 Good

Jonathan, San Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clearly took a beating from the storm but overall good. -2.5 for not serving any water or drinks untill half finished eating dinner and 3 requests.. Hello... :-\ Breakfast was above average and rest staff was very good so earned 1 back. Certainly 5 potential. Recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Ralph J

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel but noisy construction nearby and not many dining options in the hotel
Stayed 3 nights in May 2024

10/10 Excellent

Anh Quoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay and relax.
Stayed 1 night in Mar 2024

10/10 Excellent

Laxmikant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was very relaxing. The 2 swimming pools are too small and way too crowded. The breakfast is not good. Overall the place is good.
Stayed 3 nights in Jul 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is stunning, spotlessly clean and the pools are really nice. Breakfast buffet was varied and had a massive selection. Unfortunately the bed was the hardest we have experienced in any hotel and we did not have a good nights sleep. The shower is bizarre too, itโ€™s in the bath at the same level as the bath tap, and there is no holder or bath curtain meaning you have to hold the shower head and water goes on the floor no matter how careful you are. The area around the hotel is almost completely abandoned.

10/10 Excellent

CINDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BEST HOTEL ๐Ÿ‘๐Ÿ‘๐Ÿ‘

Excellent is only the world i can say for this hotel. I give 5 โญ๏ธ for all & definitely will recommend to all my friends if they visit Halong Bay in future.
Stayed 2 nights in Mar 2023

2/10 Terrible

Samuel

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Building site - do not book!

We booked 2 nights here for my gfโ€™s 30th and regret the entire experience. A room with a view (of the bay) = you could just about see the bay but most of the view was of the giant construction site surrounding the hotel. Thereโ€™s no mention of this on hotels.com and the photos shown are CGI = thereโ€™s absolutely zero greenery surrounding the hotel and construction went on from 8am to 10pm at night. See photos for the view from the balcony, it was very noisy! When we arrived, we immediately wanted to check out after realising the hotel wasnโ€™t as marketed or as expected. Despite spending over 4 hours on the phone to various agents from hotels.com, none of them were able to help and I was told to wait 10+ days for a response, despite only staying for x 2 nights. On the first night, there was a party happening next door until 2am. Despite several phone calls and trips to reception, they werenโ€™t able to get our neighbours to turn the music down. We ended up having to request a room change just for a quiets night sleep - and zero apologies given for the inconvenience. Hotel was also like a ghost town, very few people there, probably because of the construction and fake photos that hotels.com shows of it. Do not stay here, and also do not book through hotels.com either as customer service is terrible !
Stayed 2 nights in Nov 2022

10/10 Excellent

Matthew, Christchurch

Stayed 1 night in Oct 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is located in the middle of nowhere in an area in full development but yet inhabited. It might be ok in a few years but not now. Severe problems with the A/C.
Stayed 2 nights in Aug 2022

10/10 Excellent

PARMOD K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Cheap and nice hotel
Stayed 1 night in Nov 2024

8/10 Good

won tae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

minjeong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

์ตœ๊ณ ์˜ ํ˜ธํ…”

์ตœ์ƒ์˜ ํ˜ธํ…”์ž…๋‹ˆ๋‹ค. ๋ทฐ๋„ ์ข‹๊ณ  ๊นจ๋—ํ•˜๊ณ  ์นœ์ ˆํ•˜๊ณ  ์•„์‰ฌ์›€์ด ์—†๋Š” ์ตœ๊ณ ์˜ ํ˜ธํ…”์ด๋ผ์„œ ๋˜ ๊ฐ€๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
Stayed 1 night in Apr 2024

10/10 Excellent

YAERIN

Stayed 1 night in Jul 2023