2/10 Terrible
alaa
Traveled with family
Jul 10, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
alaa
Stayed 2 nights in Jun 2024
Sea Stars Hotel Ha Long
4.5 star property
Choose dates to view prices
Photo gallery for Sea Stars Hotel Ha Long
Reviews
6.06.0 out of 10
Popular amenities
- Pool
- Breakfast included
- Bar
- Parking included
- Spa
- Room service
Explore the area
Bai Chay, Ha Long, Quang Ninh, 200000
- Cái Dăm Market12 min walk
- Nhà Hàng Phương Thuỷ Hạ Long7 min walk
- Ga Ha Long Station10 min drive
- Haiphong (HPH-Cat Bi)48 min drive
Room options
Family Suite
- 1249 sq ft
- Bay view
- Sleeps 6
- 2 Twin Beds and 1 King Bed
Presidential Suite
- 3014 sq ft
- Bay view
- Sleeps 9
- 2 King Beds and 2 Twin Beds
View all photos for Deluxe Room, 2 Twin Beds, Lake View
Deluxe Room, 2 Twin Beds, Lake View
- 420 sq ft
- Lake view
- Sleeps 3
- 2 Twin Beds
View all photos for Deluxe Room, 2 Twin Beds, Bay View
Deluxe Room, 2 Twin Beds, Bay View
- 420 sq ft
- Bay view
- Sleeps 3
- 2 Twin Beds
View all photos for Deluxe Room, 1 King Bed, Lake View
Deluxe Room, 1 King Bed, Lake View
- 420 sq ft
- Lake view
- Sleeps 3
- 1 King Bed
Standard Suite, 1 King Bed
- 1249 sq ft
- Bay view
- Sleeps 3
- 1 King Bed
View all photos for Premier Room, Bay View
Premier Room, Bay View
- 549 sq ft
- Bay view
- Sleeps 3
- 1 King Bed
Junior Suite, Bay View
- 840 sq ft
- Bay view
- Sleeps 3
- 1 King Bed
View all photos for Deluxe Room, 1 King Bed, Bay View
Deluxe Room, 1 King Bed, Bay View
- 420 sq ft
- Bay view
- Sleeps 3
- 1 King Bed
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About this property
Sea Stars Hotel Ha Long
4.5-star hotel in Bai Chay
Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a restaurant, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Sea Stars Hotel Ha Long offers 353 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.
This Ha Long hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna.
The onsite spa has 3 treatment rooms including rooms for couples. Services include body wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.
In addition to a full-service spa, Sea Stars Hotel Ha Long features an indoor pool and an outdoor pool. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.
Business amenities at this 4.5-star property consist of a business center, 4 meeting rooms, and coworking spaces. Event facilities measuring 10764 square feet (1000 square meters) include a conference center. This luxury hotel also offers a children's pool, a sauna, and tour/ticket assistance. Complimentary covered self parking is available on site.
Sea Stars Hotel Ha Long is a smoke-free property.
A complimentary full breakfast is served each morning between 6:00 AM and 9:30 AM.
Sea Stars Hotel Ha Long has a restaurant on site.
24-hour room service is available.
Languages
Chinese (Mandarin), English, Korean, Vietnamese
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 25+ Mbps
- Available in some public areas: Free WiFi
Parking and transportation
- Free offsite parking
- Beach shuttle (surcharge)
- Free covered self parking on site
- Onsite parking options include a carport
Food and drink
- Free full breakfast available daily 6:00 AM to 9:30 AM
- A bar/lounge
- A poolside bar
- A restaurant
- A swim-up bar
- Coffee and tea in common areas
- Couples/private dining
- Private picnics
- Snack bar/deli
Things to do
- Children's pool
- Full-service spa
- Indoor pool
- Outdoor pool
- Sauna
Family friendly
- Children's pool
- Indoor pool
- Laundry facilities
- Lifeguards on site
- Mini-fridge
- Outdoor pool
- Snack bar/deli
- Soundproofed rooms
- Stroller
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Business services
- 4 meeting rooms
- Business center
- Conference center (10,764 square feet of space)
- Coworking space
Outdoors
- On the bay
- On the boardwalk/promenade
- Pool loungers
- Pool umbrellas
Full-service spa
- 3 treatment rooms
- Aromatherapy
- Body wraps
- Couples treatment rooms
- Massage
- Mud bath
- Reflexology
- Sauna
- Spa open daily
- Spa tub
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Area rugs in public areas
- Hardwood flooring in room
- No elevator
- Smooth flooring in public areas
- Tile flooring in public areas
- Wheelchair accessibility
More
- Built in 2023
- Lifeguards
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Hypo-allergenic bedding
Bathroom
- Bathrobes
- Bathtub or shower
- Designer toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toilet with electronic bidet
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 32-inch flat-screen TV with cable channels
Food and drink
- 24-hour room service
- Champagne service
- Free bottled water
- Mini-fridge
- Minibar
More
- Access via exterior corridors
- Air conditioning
- Desk
- Laptop workspace
- Phone
- Safe
- Separate sitting area
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from October 1 to December 31:
- One of the swimming pools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for VND 1300000.0 per day
Property payment types
Important information
Optional extras
- Airport shuttle fee: VND 0.10 per person (one-way)
- Airport shuttle fee per child: VND 0.10 (one-way)
- Rollaway bed fee: VND 1300000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision
Property is also known as
Sea Stars Hotel Ha Long Hotel
Sea Stars Hotel Ha Long Ha Long
Sea Stars Hotel Ha Long Hotel Ha Long
Sea Stars Hotel Ha Long Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1 out of 2 reviews" "
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews" "
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews" "
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews" "
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews" "
2 - Terrible
1
2.0/10
Cleanliness
2.0/10
Staff & service
2.0/10
Amenities
2.0/10
Property conditions & facilities
2.0/10
Eco-friendliness
Reviews
10/10 Excellent
Cuc
Jul 5, 2024
Cuc
Stayed 4 nights in Jul 2024