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Sea Stars Hotel

5.0 star property

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Photo gallery for Sea Stars Hotel

Indoor pool, outdoor pool
Reception
Buffet
Front of property - evening/night
Gift shop

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
1/3A Le Hong Phong, Ngo Quyen District, Hai Phong, 180000
  • Parkson TD Plaza
    ‪14 min walk‬
  • Hai Phong Museum
    ‪3 min drive‬
  • Lach Tray Stadium
    ‪4 min drive‬
  • Haiphong (HPH-Cat Bi)
    ‪11 min drive‬

Room options

View all photos for Superior Twin Room, City View

Superior Twin Room, City View | Select Comfort beds, minibar, in-room safe, individually decorated

Superior Twin Room, City View

  • 30 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View | Select Comfort beds, minibar, in-room safe, individually decorated

Deluxe Room, 1 Double Bed, City View

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, City View

Select Comfort beds, minibar, in-room safe, individually decorated

Superior Room, 1 Double Bed, City View

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Sea Stars Hotel

5-star hotel in Ngo Quyen
This smoke-free hotel features 2 restaurants, an indoor pool, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite.
Sea Stars Hotel offers 90 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Microwaves and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. There are 20 treatment rooms including rooms for couples. Services include hot stone massages, facials, and manicures and pedicures.
In addition to a children's pool and an indoor pool, Sea Stars Hotel provides an outdoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This Art Deco hotel also offers a fitness center, spa services, and tour/ticket assistance. Guests can use the indoor pool and health club at a partner property. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Onsite self parking is complimentary.

Sea Stars Hotel is a smoke-free property.

Jupiter Restaurant - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours.
Asian Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asian Restaurant
  • Jupiter Restaurant

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 20 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 2900000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 200000 per vehicle (one way)
  • Rollaway bed fee: VND 2900000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision

Property is also known as

Sea Stars Haiphong
Sea Stars Hotel
Sea Stars Hotel Haiphong
Sea Stars Hotel Hai Phong
Sea Stars Hai Phong
Sea Stars Hotel Hotel
Sea Stars Hotel Hai Phong
Sea Stars Hotel Hotel Hai Phong

Sea Stars Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 45 reviews
Rating 8 - Good. 24 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 2 out of 45 reviews
Rating 2 - Terrible. 5 out of 45 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

rachel, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok
It’s close to airport. Nice breakfast. A bit pricy compared to other hotels
Stayed 1 night in Sep 2018

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service
OMG horrible. Just don't, trust me, don't.
Where do I begin, every step was an awful experience and the room service seafood made me sooo sick, sicker than I have been in years. They are shady dishonest bad people through and through!
Stayed 1 night in Jul 2017

4/10 Poor

Duong Minh

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not good hotel to stay, even im smoker i still not able to handle the smell of the cigarette smoke inside the room when i check in The hotel is just good looking at ground & first floor, everything else is very old

8/10 Good

Tingting, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near airport
Near airport, they will keep your passport until check out

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I stayed here briefly before leaving on a ferry to Cat Ba. The hotel is located close to the airport, on the main road leading to it. Staff was friendly and helpful. The hotel has seen better days, but overall the was in decent condition. The breakfast was decent, a combination of Asian and Western dishes.

8/10 Good

Colin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Relaxing,great breakfast,and staff very helpfully. No complains what so ever.

10/10 Excellent

Hy Kim Hao, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff are helpful and very friendly, great services, highly recommended to other people.

2/10 Terrible

Paul, Orange, CA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't even think about this hotel
I have seen a bug inside of toaster at breakfast buffet. The toaster was not working. Almost hotel workers could not understand English, so I've ordered room service for late dinner, a waiter brought "smoked salmon" instead which I've ordered "spaghetti bologna".

8/10 Good

Nicma, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Clean and Comfortable.
This was a very nice hotel the staff were friendly and good with children. It was also quite quiet. The breakfast buffet was good and we enjoyed our stay. Check out the street restaurant just down the road, it was super fresh seafood, but communication was difficult as an English only speaker.

8/10 Good

Anthony M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stopover to Halong Bay
Stayed in Seastars for one night on 9th Feb 2013 for a stopover en route to Halong. Hotel was clean and comfortable, definitely worth the value for money. Breakfast was plain with not too many selection (beef pho wasn't bad). The surrounding area was quiet and you will have to walk around 15 minutes to get to some street food stalls. A nice stroll of around 45 mins will take you to the city centre. It will cost around VND 50-60,000 to get to Ben Bien Pier (for Halong). Reception staff were friendly but lacking in English (I must say that they do try though!), so it can be difficult, and at times frustrating, to get answers. The night I stayed happened to be Lunar New Year's eve and the hotel was very kind in offering me and my partner a spot at their staff party, serving us free food and booze (we also each received a decent amount of lucky money from the owner/manager). All in all, I would say that Seastars is a good hotel and I would recommend it for a 1 day stopover before heading for Halong.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even 1star air condition noisy can not sleep

8/10 Good

Oskar, Switzerland

Liked: Cleanliness, property conditions & facilities
Nice and clean if the rating is 3 star. If someone is interested in wood carfed furniture, this is the place to go. The owner is dealing with very nice furniture and is also shipping it to overseas.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Seastars Hotel
Though the service was good, the facility is less than I expected. I stayed in two different rooms and they both have leaks in the bathrooms. This is definitely a 3(-) stars hotel.

6/10 Okay

Bryan

Liked: Cleanliness, room comfort
Sound isolation in room is vey bad...... Will chose another hotel next time..
Stayed 2 nights in Sep 2019

10/10 Excellent

Changbae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
ベットの硬さ・部屋の広さ具合・朝食のビュフェが良かったです。
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
特に愛想もなく挨拶もこちらがしないと返ってこないですが施設自体は特に問題はなく快適です。 １２時ぐらいにチェックインしてのですがお知らせしていたらそれ以降でも大丈夫そうでした。 ホテルの外の騒音も聞こえはしますが特に問題はありませんでした。
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Changbae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt rent och fint hotell med hjälpsam personal. Frukost med allt man kan tänka sig.
Stayed 3 nights in Jan 2018

2/10 Terrible

강광순, 한국

Disliked: Staff & service, property conditions & facilities, room comfort
형편없었다
공사로 인하여 너무 시끄러웠다

8/10 Good

Ted, Chiba, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネスで泊まるだけであれば特に不満のないレベル。　立地を考えると致し方ないが、周辺にもう少し飲食店等あればいいのに・・・と思った。

8/10 Good

HOIJONG

Liked: Cleanliness, staff & service, room comfort
깨끗하지만 시설은 좀 오래되어 보임.
Vic mart와 쇼핑센터가 걸어가기는 애매한 위치이고 택시(30,000vnd)타기는 좀 짧은 위치해 있고, 주변에 먹을 곳이 마땅하지 않음. Van Cao 에서는 택시로 15분 정도 거리 멀지 않은 곳에 한국음식점과 편의점이 있음, noi bai airport 가는데 Call Tax로 3시간 정도 걸림.

2/10 Terrible

kukhwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1~2성급 안전x 직원x 분위기x
6층인데도 불과하고 창문에 펜스등 안전장치가 전혀 되있지 않더군요 높이도 제가 키가 큰편이 아닌데 허리에 딱 걸치더군요 상당히 위험하게 느꼈고 방은 생각보다 좁고 분위기도 어두침침한게 별로더군요 무엇보다 돈 뜯을라고 트집을 잡는데 어이가 없더군요 수건에 뭘 좀 묻혔더니 안지워지는것도 아니고 세탁하면 될것을 3달러를 달라하더군요 기분이 나쁘지만 돈지불하고 4성급 호텔이 서비스가 이정도 밖에 안되냐고 했더니 객실 올라가자마자 전화가 오더군요 컵하나가 안보이던데 깨트린거 아니냐고ㅎㅎ 컵은 비린내나서 구석에 놓고 쓰지도 않았는데 직원들 썩을대로 썩었더군요 한국사람이나 외국사람만 보면 돈 뜯을라고 하는 후진국 클라스 다시는 이런 2성급도 안되는 모텔 예약할일 없을듯 합니다 3.5~ 4성급 호텔 아닙니다 1~2성급 모텔입니다.