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Sheraton Hai Phong

5.0 star property

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Photo gallery for Sheraton Hai Phong

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk
Executive Suite, 1 King Bed, Non Smoking | View from room
Lobby
Presidential Suite, 1 Double Bed (View) | Living room | LCD TV
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking included
  • 24/7 front desk
$86
includes taxes & fees
Nov 22 - Nov 23

Explore the area

View in a map
Vinhomes Imperia Urban Area, Ha Noi Str, Thuong Ly Ward, Hong Bang District, Hai Phong, 180000
  • Place, Du Hang Pagoda
    ‪3 min drive‬
  • Place, Hai Phong Opera House
    ‪3 min drive‬
  • Place, Hai Phong Museum
    ‪3 min drive‬
  • Airport, Haiphong (HPH-Cat Bi)
    ‪12 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Club Room, 2 Twin Beds, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Deluxe Room, 2 Twin Beds, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 Double Bed (View)

Presidential Suite, 1 Double Bed (View) | 1 bedroom, minibar, in-room safe, desk

Presidential Suite, 1 Double Bed (View)

  • 3229 sq ft
  • City view
  • Sleeps 6
  • 1 Double Bed

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Bar (on property)
Pullman Hai Phong Grand Hotel
  • Spa
  • Parking included
  • Air conditioning
  • Business services
4.9 out of 5, Exceptional, 47 reviews
Pullman Hai Phong Grand Hotel

About this property

Sheraton Hai Phong

5-star Hai Phong hotel, connected to a shopping center in Hồng Bàng
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
Sheraton Hai Phong offers 362 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Hai Phong hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
In addition to a full-service spa, Sheraton Hai Phong features an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 9741 square feet (905 square meters) include conference space. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Sheraton Hai Phong is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Harbor - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Yi Ling Ling - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby Cafe - Onsite lobby lounge. Open daily.
Aqua Bar - Onsite bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 396,900 for adults and VND 396,900 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aqua Bar
  • Harbor
  • Lobby Cafe
  • Yi Ling Ling

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Shopping mall

Family friendly

  • In-room crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 9,741 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (40 inch wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Extra beds are available only for children 4-11 years old.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 1270500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 396900 for adults and VND 396900 for children
  • Airport shuttle fee: VND 2079000 per vehicle (roundtrip, maximum occupancy 2)
  • Airport shuttle fee per child: VND 2079000 (roundtrip)
  • Rollaway bed fee: VND 1270500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Vinpearl Hotel Imperia
Vinpearl Imperia Hai Phong
Vinpearl Imperia
Sheraton Hai Phong Hotel
Sheraton Hai Phong Hai Phong
Vinpearl Hotel Imperia Hai Phong
Sheraton Hai Phong Hotel Hai Phong

Sheraton Hai Phong Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 171 out of 257 reviews
Rating 8 - Good. 56 out of 257 reviews
Rating 6 - Okay. 16 out of 257 reviews
Rating 4 - Poor. 7 out of 257 reviews
Rating 2 - Terrible. 7 out of 257 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhail

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying! Will come back.
Stayed 9 nights in Aug 2025

10/10 Excellent

Ngoc Anh

Stayed 2 nights in Aug 2025

10/10 Excellent

jaehyun

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Christina who is working on the reception desk is excellent and kind person . Furthermore she is beautiful. I want to visit in soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

MINJUN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

MINJUN

Stayed 1 night in Aug 2025

10/10 Excellent

Jenchieh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

MENG I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Hangil

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Please retrain the restaurant manager.

I made ten calls to the reception from my room, but not a single one was answered. As a result, I had to inconveniently go down to the first floor multiple times. It seems that the Vietnamese staff have not received proper training. Additionally, the way the restaurant assigns tables to guests is strange. Personally, I do not care which table I sit at—that is my choice. So I chose my own table and took a seat. My wife is pregnant, so I reserved the table and went to get food. When I sat down at the table, there were no issues and the staff even welcomed me. However, when I returned with my food, someone who appeared to be the restaurant manager told me that another guest was already seated there and moved me to a less desirable corner. I told him that I had reserved the table five minutes ago, but he suddenly lied and claimed that someone else had already taken the table ten minutes earlier. When I first sat down five minutes ago, there were clearly no problems with the table. I was extremely displeased by this experience. My wife did not want any conflict, so she avoided the situation, but this is completely unacceptable.
Stayed 1 night in May 2025

10/10 Excellent

GIPYO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Seigi

Stayed 1 night in Apr 2025

8/10 Good

Ronnie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and bedding are great.
Stayed 1 night in May 2025

10/10 Excellent

JAESEOL

Stayed 1 night in Apr 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Everything are good
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Apr 2025

10/10 Excellent

Johnny

Stayed 2 nights in Mar 2025

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

kyoung han

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말좋아요
Stayed 3 nights in Feb 2025

10/10 Excellent

Mardo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room great helpful staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Kwok Fong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Not expensive hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vi was a very nice and pleasant person and because of her, I would visit this hotel when I have chances. Dep is another person who did great job to make me happy. Thank you.
Stayed 2 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Uyen

Stayed 1 night in Dec 2024

10/10 Excellent

Sung Joon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

DongSub

Stayed 1 night in Dec 2024