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The Horseshoe Inn

3.0 star property

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Photo gallery for The Horseshoe Inn

Breakfast, lunch and dinner served
Lounge
Fireplace
In-room safe, free WiFi, bed sheets
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
Windmill Hill, Nr Herstmonceux, Hailsham, England, BN27 4RU
  • Place, Herstmonceux Castle
    ‪3 min drive‬
  • Place, Pevensey Bay Beach
    ‪11 min drive‬
  • Place, Sovereign Harbour
    ‪15 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪61 min drive‬

Room options

View all photos for Double Room

In-room safe, free WiFi, bed sheets

Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | In-room safe, free WiFi, bed sheets

Family Room

  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

The Horseshoe Inn

3-star Hailsham hotel with restaurant
Along with a restaurant, this hotel has a bar/lounge and a meeting room. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, tour/ticket assistance, and a garden are onsite.
The Horseshoe Inn offers 21 accommodations with safes and coffee/tea makers. 30-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers and hair dryers. This Hailsham hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Hailsham hotel also offers tour/ticket assistance, a garden, and dry cleaning/laundry services. Complimentary self parking is available on site.

The Horseshoe Inn has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily English breakfast available 7:30 AM to 9:30 AM for a fee: GBP 9.95 for adults and GBP 6 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Playground

Family friendly

  • Playground

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 9.95 for adults and GBP 6.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

The Horseshoe Inn Hotel
The Horseshoe Inn Hailsham
Relaxinnz The Horseshoe Inn
The Horseshoe Inn Hotel Hailsham

The Horseshoe Inn Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 40 out of 201 reviews
Rating 8 - Good. 86 out of 201 reviews
Rating 6 - Okay. 45 out of 201 reviews
Rating 4 - Poor. 12 out of 201 reviews
Rating 2 - Terrible. 18 out of 201 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

John

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bill place to stay

Very convenient for everything
Stayed 5 nights in Aug 2020

4/10 Poor

Verified traveler

Poor conditions, the room smelt Damp, mould by the windows. Only 1 plug socket in the room by the TV nothing by the bed. The pictures on the internet, are not what you get. Ie: Rooms. Also no toilet brush!! Very disappointed.
Stayed 2 nights in Aug 2020

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our one night stay very sad that this lovely hotel is on its way out, loved it, but sadly no food available so we had to eat out elsewhere. It seems sad that we cannot spend our money there , which may help to keep it going !
Stayed 1 night in Aug 2020

6/10 Okay

Dominic

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Check in was fine. Receptionist very helpful and friendly. The property was very tired and rather depressing. Our room was dated and the beds were ancient although had obviously been fitted with newer matresses. The room itself was superficially clean, although all doors, both in our room and along the corridors, needed a thorough cleaning and a lick of paint. The breakfast was fine, with cereals, toast, juices and yoghurts on display, but we had to ask what was available when ordering cooked food. Menus would have been appreciated.
Stayed 4 nights in Nov 2019

8/10 Good

MR S M JERROM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

KEV

Liked: Cleanliness, staff & service, room comfort

Dated but comfy

Dated tired room but comfortable
Stayed 1 night in Sep 2019

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, room comfort

Weekend away

Very good stay room clean staff helpful.traffic loud but it was hot and had to leave window open.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming inn with lots of beams situated in a East Sussex village.
Stayed 2 nights in Aug 2019

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Good Stay

Overall good stay at the Horseshoe Inn. Staff very friendly and helpful. Food was good and of a reasonable price. Building on the outside looks great but is dated and in need of an upgrade inside.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Well worth considering.

There's a lot to like about this hotel: the staff are helpful, I had no complaints about the food, the building itself is interesting and my room was clean and quiet. That said, it is let down by a lack of maintenance. Most of the surfaces in my room were worn, the bathroom felt tired and the carpet was literally threadbare. I understand from the manager that they are now tackling the backlog of jobs that need doing and, when done, this really will be somewhere special to stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities

Don't Stay There.

The rooms are so unwelcoming. We were in Room 14, and whilst there were no complaints over the cleanliness of the bedding or bathroom, the carpets and paintwork are absolutely filthy. Carpets are hoovered, but they are a mass of stains, and need to replacing. The windows and paintwork I have added a photo of. It cost me £156.60 for 2-nights which is terribly overpriced in this day and age for such inferior rooms. Will never stay there again, and they ought to offer partial refunds to their customers. Simply disgusting.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex and tony were very accommodating and quite fun!
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good in nice quiet surroundings and staff were very helpful
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with real character. Plentiful parking. Staff very friendly and helpful.
Stayed 1 night in Jul 2019

2/10 Terrible

Glenn

Disliked: Cleanliness, property conditions & facilities, room comfort
I booked a deluxe room (I don't think this was the one I was given) It did not match or look anything like the photographs. The Carpet was old, stained & dirty. The mirror was smeared and dirty. The Bed base fabric was ripped and a valance was badly fitted showing the damage. I had to stand on the chair and climb onto a wide window ledge to open the window and close the curtains. The flood lights shine straight into the bathroom and bedroom windows all night!! It was fairly windy during my stay and I was kept awake all night by something banging outside the window. The overall building was tired and in need of some refurbishment. On the plus side the guy behind the bar and lady serving breakfast were great.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
Very poor service in the restaurant bar. One night I was waiting for 10 minutes or more to be served while the barman was chatting in the bar, eventually I when to my room and got my keys and drove to the local chip shop to get food, just what you need after working all day.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
the character of the building is fantastic ! lovely location! however the room we stayed in was disgraceful old tatty and dirty and a broken shower! the carpet was grossly filthy and the amount of dust was awful. the staff were pleasant and helpful especially ed couldn’t fault him .
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
A little disappointed with the room which was advertised as a ‘Super Double room’ . There was nothing ‘Super ‘ about it. It was ordinary. In the photos , it shows the Super room as having a Four poster bed.- No such luck.
Stayed 1 night in May 2019