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Hakodate Onuma Tsuruga Resort EPUY

3.5 star property

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Photo gallery for Hakodate Onuma Tsuruga Resort EPUY

Property entrance
Reception
Garden views, open daily
Breakfast, lunch, dinner served; French cuisine, garden views
Garden

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • Spa
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Parking included
$361
Oct 3 - Oct 4

Explore the area

View in a map
85-9 Onuma-cho, Kameda-gun, Nanae, Hokkaido, 041-1354
  • Onuma Quasi-National Park
    ‪1 min walk‬
  • Mount Yoshinoyama
  • Hokkaido Country Club Onuma Course
    ‪3 min drive‬
  • Hakodate (HKD)
    ‪30 min drive‬

Room options

View all photos for Twin Room with Open-air Bath, Non Smoking

Twin Room with Open-air Bath, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Twin Room with Open-air Bath, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Non Smoking

Twin Room, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Twin Room, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Double Room, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room with private hot spring, Non Smoking

Executive Twin Room with private hot spring, Non Smoking | In-room safe, desk, free WiFi, bed sheets

Executive Twin Room with private hot spring, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 904 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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About this property

Hakodate Onuma Tsuruga Resort EPUY

3.5-star Nanae hotel with restaurant
Jump on the free ski shuttle for a day on the slopes before returning to Hakodate Onuma Tsuruga Resort EPUY for a meal at the restaurant and a drink at the bar/lounge. Additional amenities include hot springs and complimentary wireless internet access.
Hakodate Onuma Tsuruga Resort EPUY offers 30 air-conditioned accommodations with safes and complimentary bottled water. 42-inch flat-screen televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Nanae hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an outdoor mineral hot springs (Japanese-style onsen). There are hot springs on site.

Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. When the sun goes down, sip après-ski drinks in the hotel's bar.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. Onsite uncovered self parking is complimentary.

Hakodate Onuma Tsuruga Resort EPUY is a smoke-free property.

Restaurant EPUY - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Crawford - This bar overlooks the garden. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 11:00 AM to 3:00 PM at scheduled times and on request
  • Free train station pick-up and drop-off shuttle from 10:00 AM to 7:00 PM
  • Train station shuttle on request
  • Free ski shuttle
  • Free uncovered self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Crawford
  • Restaurant EPUY

Things to do

  • Bicycle rentals
  • Hot springs
  • Library
  • Shopping

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a national park
  • Terrace

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Private indoor onsen (mineral springs) in communal space
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • No elevator

More

  • Banquet hall
  • Built in 2016
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with food allergies should contact this property at least 5 days prior to check-in.
Guests booking half board rates and requiring dinner at the hotel must arrive prior to 7 PM.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers train station pickup service from Onuma-Koen station only.
Additional fees may apply to children for items such as bedding and meals.
Guests traveling with a service animal must contact the property prior to arrival.

We should mention

This property does not have elevators
Reservations are required for spa treatments and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

Hakodate Onuma Tsuruga Resort EPUY Nanae
Hakodate Onuma Tsuruga Resort EPUY
Hakodate Onuma Tsuruga EPUY Nanae
Hakodate Onuma Tsuruga EPUY
Hakodate Onuma Tsuruga Resort EPUY Nanae
Hakodate Onuma Tsuruga Resort EPUY
Hakodate Onuma Tsuruga EPUY Nanae
Hakodate Onuma Tsuruga EPUY
Hotel Hakodate Onuma Tsuruga Resort EPUY Nanae
Nanae Hakodate Onuma Tsuruga Resort EPUY Hotel
Hotel Hakodate Onuma Tsuruga Resort EPUY
Hakodate Onuma Tsuruga Resort EPUY Nanae
Onuma Tsuruga Auberge EPUY
Hakodate Onuma Tsuruga Epuy
Hakodate Onuma Tsuruga Epuy
Hakodate Onuma Tsuruga Resort EPUY Hotel
Hakodate Onuma Tsuruga Resort EPUY Nanae
Hakodate Onuma Tsuruga Resort EPUY Hotel Nanae

Hakodate Onuma Tsuruga Resort EPUY Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 49 out of 60 reviews
Rating 8 - Good. 10 out of 60 reviews
Rating 6 - Okay. 1 out of 60 reviews
Rating 4 - Poor. 0 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

priscilla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service and wonderful property

Excellent hotel and resort. Very helpful and friendly staff, great location and very quiet environment We had a wonderful time.
Stayed 2 nights in May 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the Onoma Tsuruga Resort. We stayed for two nights in November and loved the property. The room we had , with a private rotemburo was very nice. It was much larger than most rooms in Japan, had excellent facilities, and the private outdoor bath was the real winner. We also enjoyed dining at the hotel. The French multi-course dinner was excellent and while not cheap (we paid 16,000 Yen per person), it was well worth it. Service, presentation, and cooking were all very impressive. There is also an excellent wine list, with good options by the glass or bottle. The setting of the hotel is lovely, by the side of the marsh (konuma). It is very quiet and relaxing, surrounded by nature. The little resort town of onumakouen is nearby, with lots of little stores, cafes, and activities. This is a less well known spot in Hokkaido, compared with Niesko or Furano, but it's so beautiful. Having a car will really help out. Anyway, the hotel is highly recommended. We enjoyed the very nice touches, like freely available wine in the bar in the afternoon and evening. It's not cheap, but we felt we got excellent value for money and look forward to staying at the other Tsuruga properties in Hokkaido.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great food (we had breakfast and dinner), close to everything you need in this little town.
Stayed 1 night in May 2024

10/10 Excellent

Kit Wai

Liked: Cleanliness, property conditions & facilities
Very nice dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Wow what a lovely location and hotel. We had the room with private onsen. It was very spacious with separate entertainment room connected to the onsen, off the main bedroom area. The restaurant meals were delightful with 5 star service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lily

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing hot spring resort

We came here for our honeymoon and had one of the most relaxing, comfortable stays of our trip. We were blown away by how nice this was They have a really interesting set up for their lobby lounge, with wood paneling and a flickering fireplace, it invokes the feel of a forest lodge. In the middle of the room is a beautifully done model train diorama that guests can start the trains with a push of a button. During the day, there are free drinks in the lobby and complimentary cocktails at night. The room we stayed in was connected to another room that had our own lounge with a drop down screen and projector as well as a private onsen that was just for our use. Our trip also included dinner and breakfast at their restaurant, which had a different set tasting menu of 8-10 small dishes every night and a breakfast in the morning. The dishes are fine dining - French inspired with a Japanese influence and are made from fresh, local ingredients from Hokkaido. The hotel is close to Onuma-koen station and is just a couple minutes walk away. It's pretty easy to take the JR Super Hokuto to go visit Hakodate and check out the city there and come back in the evening. Literally out the back door is Lake Onuma and a great view. However, the one downside is that the town itself has nothing for a tourist to see, the nearest combini is over 1km away. The staff is super friendly, polite, and attentive and provided excellent service on par with high end hotels in Tokyo.
Stayed 3 nights in Feb 2019

10/10 Excellent

jyiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an upscale hotel featuring room with private outdoor bath, a great restaurant and a nice lounge
Stayed 1 night in Dec 2018

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there with my galfriend ( three months pregnant) in Oct 2018 , celebrated her bday there just for one night . We booked an outdoor onsen suite and it was an amazing stay . The room is spacious and clean . The food at the restaurant is fabulous... we had breakfast lunch n dinner there ... great services ... nice ambience. Will be back after she gave birth , want to experience outdoor onsen in winter ❄️ .
Stayed 1 night in Oct 2018

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, slightly quirky place with good food.

This hotel was a renovation of a Western period themed hotel. The hotel is charming in its way--sort of the Japanese perception of English life in the early 1900s. Each room is named after an Herb or Berry. We had two rooms, one with an outdoor onsen, and one with and indoor onsen that was in a separate recreation "pool house". The rooms themselves were a bit small like many Japanese hotels are, but the room with the separate indoor onsen was actually huge with a projector TV, lounge area, and large shower and comfortable onsen. Service was very attentive although we only saw two gentlemen working 12 hours shifts at the front desk. The grounds were updated into a mini park, and the restaurant was modern, western, and farm based. Food was excellent as it usually is in Tsuruga properties. Free use of bikes, some electric-assisted, to ride around the nearby lake but the views around the lake from the bike path seemed very limited. Overall we had a nice time here, but its not a super luxe, glamorous ryokan if that's what you're looking for.
Stayed 1 night in Jun 2017

10/10 Excellent

ting-lun

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2025

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

KAZUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Chi Wing Flori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

noriaki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素敵な施設です
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

色々とお世話になりました

手違いで娘のお料理が幼児ではなく大人と同じになっており、お夕飯の時間になって初めて気づいてしまいました。にも関わらず、すぐ確認をして頂いた後に幼児用のお食事に変更して下さり、お料理もほんと待たずに出して頂く等、ご配慮頂きました。キッチンのシェフの方々と配膳をご担当頂いた皆様には、本当に感謝しかありません。お食事はとても美味しく、お部屋も素敵でしたし、部屋の露天風呂もとても素晴らしかったです。子供連れでもとても皆様優しく接して下さり、本当に素敵な時間を過ごす事が出来ました。またお邪魔させて頂きたいと思っております。本当に有難うございました。
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

yasuhiro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好きなホテルで2度目。 スタッフのスキルも高く満足。
Stayed 1 night in Nov 2023

10/10 Excellent

Choi Ping Ada

10/10 Excellent

Shigeki

Stayed 1 night in Oct 2022