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Smile Hotel Hakodate

3.0 star property

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Interior
Interior
Triple Room, Smoking | Iron/ironing board, free WiFi, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
20-11 Wakamatsucho, Hakodate, Hokkaido Prefecture, 040-0063
  • Morning Market
    ‪5 min walk‬
  • Ekini Fish Market
    ‪7 min walk‬
  • Hakodate Ropeway
    ‪3 min drive‬
  • Hakodate (HKD)
    ‪24 min drive‬

Room options

View all photos for Triple Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Triple Room, Non Smoking

  • 233 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Twin Room, Smoking

  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Triple Room, Smoking

  • 233 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Semi Double Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Semi Double Room, Smoking

  • 136 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Single Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Single Room, Non Smoking

  • 136 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Twin Room, Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Smoking

Double Room, Smoking | Iron/ironing board, free WiFi, bed sheets

Double Room, Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room, Smoking

Iron/ironing board, free WiFi, bed sheets

Single Room, Smoking

  • 136 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Semi Double Room, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Semi Double Room, Non Smoking

  • 136 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

Similar properties

Exterior detail

Flexstay Inn Hakodate Station

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.0 out of 5, Very Good, (542)
The price is $40
per night
$44 total
includes taxes & fees
May 6 - May 7
Flexstay Inn Hakodate Station

About this property

Smile Hotel Hakodate

3-star Hakodate hotel walkable to Ekini Fish Market
This hotel features a restaurant, dry cleaning, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
Smile Hotel Hakodate offers 271 air-conditioned accommodations with slippers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Bathrooms include shower/tub combinations and toilets with an electronic bidet. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. Wireless Internet access is complimentary. This Hakodate hotel also offers laundry facilities, dry cleaning/laundry services, and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Smile Hotel Hakodate has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 550 per person
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 550 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Smile Hakodate
Smile Hotel Hakodate Hotel
Smile Hotel Hakodate Hakodate
Smile Hotel Hakodate Hotel Hakodate

Smile Hotel Hakodate Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 87 out of 556 reviews
Rating 8 - Good. 237 out of 556 reviews
Rating 6 - Okay. 166 out of 556 reviews
Rating 4 - Poor. 52 out of 556 reviews
Rating 2 - Terrible. 14 out of 556 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room wasn’t clean. Lots of dust under the bed and cabinets. Other services and amenities were pretty basic. WiFi speed was extremely slow.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Ruth

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Convenient location to train station

Older Hotel with a great location to train station. Hotel was clean and staff friendly. Breakfast had a wide selection
Stayed 1 night in Feb 2020

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort

Clean, comfortable, dated.

Clean, comfortable, very convenient - it's directly opposite Hakodate station - and very cheap, but the rooms and foyer are very dated and the hotel is undeniably worn around the edges. You get what you pay for, and it's excellent value.
Stayed 2 nights in Jan 2020

6/10 Okay

Ton, Thailand

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location but the wall room is not think enough to protect the voice from neighbor.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Good to have parking for hotel resident for a cheap price
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room feels old and unhygienic. There is even a smell in the bathroom.
Stayed 1 night in Jan 2020

6/10 Okay

Mary, Singapore

Liked: Staff & service, amenities
As this is a Budget and old hotel, not high expectation but the corridor smells bad. Besides from that the room is alright. The location of the inn is wonderful, if you are taking JR or bus , it is RIGHT opposite the front door of the station. Free parking if you are driving. Walking distance to the popular seafood market (food which only open from 6am -2pm). So it’s a slight problem for dinner.
Stayed 1 night in Dec 2019

8/10 Good

YKSFFA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is near the Hakodate station, staff is mindful the room is clean this hotel is on the average, well to stay
Stayed 1 night in Jan 2020

8/10 Good

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than i expected

good location and friendly staff
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
The room was dirty and smell bad. A lot of dust every where in room even on bed sheet. it seem like sleep in the store room. We booked for 3 nights but The smell was so bad so we decided to move out to new hotel. Very depress of this hotel.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water heater is very bad. Location and price ok. Won’t recommend
Stayed 2 nights in Dec 2019

2/10 Terrible

Angela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Did not leave smiling

Unfortunately the room had a really strong cigarette smell even though we were in a non smoking room. The hallway stunk of cigarettes all the time. The bathroom was soo small you hit everything around you and the room is in serious need of upgrade. The only good point was service at reception was good as expected.
Stayed 1 night in Dec 2019

6/10 Okay

chen

Traveled with family
Liked: Cleanliness, staff & service
the room is small
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Yew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent central location. The only short coming was that the internet connection is VERY slow. I would consider staying with them again if I make it to Hakodate in the future.
Stayed 2 nights in Aug 2019

8/10 Good

clayton

Liked: Staff & service

Was ok, fits a budget

This is an older hotel that fits the budget. The walls and ceiling look to be repainted but the carpet comes up in patches and the hall way has numerous stains. It seems many business travelers and late night drinkers stay here. It is conveniently across the jr station and near the morning market. The bathroom is passable but feels cramped as the same water faucet is used for the sink and the tub. Laundry gets crowded and the dryers aren't very good
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

average, but fantastic bed

Excellent - comfortable bed, location (in front of the station) Good - breakfast, reasonable price Not so good - small bathroom, old buildings. Needs new wall paper or a coat of paint
Stayed 1 night in Jul 2019

8/10 Good

Robert

Liked: Staff & service

Convenient hotel for train travellers.

Across the road from the station... very good hotel for the price. So convenient to arrive and leave town on the train. Central to explore the city.
Stayed 1 night in Jun 2019

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, laundromat available
Stayed 1 night in Jun 2019

6/10 Okay

Yoko

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique. Very simple breakfast. Staff could only speak little English. Room was clean and good.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very well location you can travel by tram or jr or bus not over 3 minutes
Stayed 2 nights in May 2019

8/10 Good

Suzanne

Liked: Staff & service

Good location and good view

Good location but hotel seems run-down. Can see the wear and tear in many areas. The bedsheets may not be cleaned well as we were itching the whole night. Paid for breakfast but it was simple fare. The view from the room showed the JR station and Mount Hakodate. Walking distance to the morning market and the JR Station. Parked the car at the nearby designated space owned by the hotel for a minimal fee but the carpark was not paved (pebbles and stones lined), so if you are rolling your luggage, be prepared for some difficulties and probably damage.
Stayed 1 night in May 2019