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Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

4.0 star property

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Photo gallery for Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

Hot springs
Family Studio (Check in after 12pm) | In-room safe, desk, free WiFi, bed sheets
BBQ/picnic area
Hot springs
Property entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
1320-653, Gora, Hakone, Kanagawa, 250-0408
  • Hakone Gora Park
    ‪11 min walk‬
  • Hakone Open Air Museum
    ‪20 min walk‬
  • Hakone Kowakien Yunessun
    ‪3 min drive‬

Room options

View all photos for Deluxe Family Suite (Check in after 12pm)

Deluxe Family Suite (Check in after 12pm) | In-room safe, desk, free WiFi, bed sheets

Deluxe Family Suite (Check in after 12pm)

  • 452 sq ft
  • Sleeps 12
  • 12 Twin Futons

View all photos for Japanese Style Room

Japanese Style Room | In-room safe, desk, free WiFi, bed sheets

Japanese Style Room

  • 215 sq ft
  • Sleeps 6
  • 6 Twin Futons

View all photos for Family Studio (Check in after 12pm)

Family Studio (Check in after 12pm) | In-room safe, desk, free WiFi, bed sheets

Family Studio (Check in after 12pm)

  • 344 sq ft
  • Sleeps 6
  • 4 Twin Futons and 2 Twin Beds

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All taxes and fees included in total
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About this property

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone

4-star ryokan in Gora
This ryokan features a garden, a front-desk safe, and free self parking. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone offers 6 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, bidets, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and hair dryers can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 4 hot springs open between 4:00 PM and midnight.
Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone features hot springs. Wireless Internet access is complimentary. This hot springs ryokan also offers a vending machine, multilingual staff, and a garden. Complimentary self parking is available on site.

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee: JPY 3,300 for adults and JPY 3,300 for children
  • Couples/private dining
  • Private picnics

Things to do

  • 4 hot springs

Family friendly

  • Baby toys
  • Children's books
  • Children's games
  • Children's toys

Conveniences

  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In the mountains

Spa

  • 4 hot springs
  • Hot springs open from 4:00 PM - midnight
  • Hot springs water temperature - 104 ºF
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Genkan (entryway)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fusuma (room partition)
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Sunday (4:00 PM - 11:30 PM) and Monday - Sunday (8:00 AM - 11:00 AM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 5000 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately JPY 3300 for adults and JPY 3300 for children
  • Pet fee: JPY 5000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash

We should mention

This property does not have elevators
Hot springs access available from 4:00 PM to midnight
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Ajisai Onsen Ryokan

Ajisai Onsen Ryokan - Award Winning Private Open Air Onsen Hakone Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 269 reviews
Rating 8 - Good. 50 out of 269 reviews
Rating 6 - Okay. 21 out of 269 reviews
Rating 4 - Poor. 7 out of 269 reviews
Rating 2 - Terrible. 3 out of 269 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eva Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an incredible gem! We had a wonderful and memorable experience. Luggage drop off before check-in and then check-in itself was seamless (we arrived early and we just followed the instructions at the front entrance to label our bags and place inside the doors, and when we came back the bags were already in our room). Staff is very friendly and helpful. We were able to select our onsen times (one evening and one morning bath) at check-in and as they had availability, we were lucky and were able to do a third one! The facilities themselves are great! All the onsens were fantastic, and it's nice they are all private. Highly recommend the traditional dinner option, it was delicious, well worth it, and a highlight of our trip. The breakfast was lovely. Definitely our favourite stay and would love to come back again! P.s- if getting off at Gora station, yep that is one steep hill to climb to the ryokan! We had carry-on size backpacks and I'm still happy we took the cable car two stops further as per the instructions we received from the ryokan even though it was busy and a bit of a wait (or with more luggage the taxi is likely we'll worth it. It's really not that far, 15ish min, but quite the hill!). The ryokan was also very prompt in responding to my messages prior to arrival, and that was much appreciated. Ajisai Onsen Ryokan thanks for the wonderful stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small, charming onsen hotel with three separate bathing areas. Don’t expect it to be very modern, but the staff are truly exceptional and will go out of their way to make sure your stay is pleasant. Short walk to the cable car stop and easy access to Gora trains. I wish I’d stayed longer.
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very traditional. The onsens themselves are very nice, especially the outside ones. The two indoor ones are alright, depending on who is using the one next to you, it can be loud (ie children playing loudly next door). The property is a little dated but maintained well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Hadley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent onsen ryokan at a very competitive price. You to select three 50 minute sessions in one of the three on-site onsens per day (one in the morning, two in then evening). The staff were friendly and accommodating. It's a bit of a hike uphill from the station but nothing someone moderately fit can't handle.
Stayed 3 nights in Jan 2025

6/10 Okay

Manfred

Stayed 1 night in Jan 2025

4/10 Poor

Huan Sue, Scarsdale

Stayed 1 night in Jan 2025

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the traditional feeling of the inn. The room had lots of space and the staff was super friendly and spoke english. Two point i found negative was the fact that to be able to shower you have to reserve a slot in the osen and also you will have to walk uphill from the train station.
Stayed 2 nights in Jan 2025

8/10 Good

Yong Ju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The meals prepared fell short of expectations and felt quite mediocre given that we paid $1500 for a night.
Stayed 1 night in Jan 2025

2/10 Terrible

Cheng, EDMONTON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another wonderful and relaxing stay

This is my third stay at Ajisai Onsen Ryokan, and my first with my family. I really enjoy coming here for the spacious and comfy room, relaxing private onsen, tasty traditional dinner and breakfast, and kind staff. Whenever I visit Japan, I try to make a stop here to wind down. Looking forward to booking here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Sam, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and great food for breakfast and dinner
Stayed 1 night in Dec 2024

10/10 Excellent

Yuxin, Mississauga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SO PEACEFUL. My family and I especially liked the hot springs. The hot springs were very relaxing, you need to book a time slot for it and then choose a yakata to wear there (it's all free!). You are free to choose from three options: Outside hotspring, indoor hotspring (includes sauna), or both. Everywhere was so clean and the food tasted perfect! 10/10. I would recommend it.
Stayed 3 nights in Dec 2024

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hospitality!

Unparalleled hospitality at this small onsen ryokan. The staff was beyond helpful in preparing for our trip, with thorough explanation regarding arrival and excellent communication. They were super flexible about holding bags before check in and after check out while we explored. The inn is a little tucked away from main restaurants and shops but taxi was easy and cheap and we could walk to the really delightful gora garden and craft house. They prepared a delicious multi course dinner accommodating a food allergy to gluten, a vegetarian, and teen dietary preferences and an interesting and generous traditional breakfast for our family. The dinner was the best meal we had in two weeks in Japan! The onsen facilities were so clean and it was a delightful experience. It was easy to sign up for private time for our group in both the evening and morning in both the indoor and outdoor onsen. Beds were really comfortable (best in our two weeks!) with nice in room amenities including flower tea. This was such a wonderful experience. We would feel fortunate to return!
Stayed 1 night in Jan 2025

10/10 Excellent

tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the best stays I've had recently. The staff were very helpful and went out of their way to make our experience great. We ordered room service and it arrived with a smile and a special treat. The traditional rooms were very clean and were lovely. The hot springs Onsen were great. We had 2 reserved times for our room and enjoyed a private indoor/outdoor experience.
Stayed 1 night in Dec 2024

4/10 Poor

Hsiao Wei

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor condition in every aspect

Food was sub-par, then served the same breakfast the 3 days we were there. Dinner was similar situation. Room was very dirty and tiny for 5 of us. Only saving grace was the onsen. Even so, not worth the $1000/night price tag.
Stayed 3 nights in Dec 2024

10/10 Excellent

Reid

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time here. After a night in busy Tokyo, felt rejuvenated by the hot bath, friendly staff, and relaxing atmosphere. First time to Japan for my wife and 3 young kids, the Hakone area and Ryoken plus Onsen experience was a great adventure.
Stayed 1 night in Dec 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Arman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were a bit limited, also a bit far from the shops and supermarkets. Other than that, was good and comfortable
Stayed 3 nights in Dec 2024

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely choice of Onsens. Delicious and lovely breakfast.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jordan

Stayed 3 nights in Nov 2024

10/10 Excellent

Hedieh

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Aaron

Stayed 1 night in Nov 2024