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Aura Tachibana

4.0 star property

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Photo gallery for Aura Tachibana

Lobby
Terrace/patio
Dining
Indoor spa tub
Outdoor spa tub

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Yumoto 574, Hakone, Kanagawa-ken, 250-0311
  • Gyokuren Shrine
    ‪8 min walk‬
  • Hakone Toy Museum
    ‪11 min walk‬
  • Tenzan Onsen
    ‪18 min walk‬
  • Atsugi Air Base (NJA)
    ‪51 min drive‬

Room options

View all photos for [Adult Only] Luxury Tower Twin Room with Open-air Bath Non-smoking

[Adult Only] Luxury Tower Twin Room with Open-air Bath Non-smoking | In-room safe, soundproofing, free WiFi, bed sheets

[Adult Only] Luxury Tower Twin Room with Open-air Bath Non-smoking

  • 420 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Tower Japanese style room, Non-smoking

Standard Tower Japanese style room, Non-smoking | In-room safe, soundproofing, free WiFi, bed sheets

Standard Tower Japanese style room, Non-smoking

  • 431 sq ft
  • Mountain view
  • Sleeps 6
  • 6 Twin Futons

View all photos for Standard Tower Japanese Room Twin Bed, Non-smoking

Standard Tower Japanese Room Twin Bed, Non-smoking | In-room safe, soundproofing, free WiFi, bed sheets

Standard Tower Japanese Room Twin Bed, Non-smoking

  • 431 sq ft
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for [Adult Only] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking

[Adult Only] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking | In-room safe, soundproofing, free WiFi, bed sheets

[Adult Only] Luxury Tower Deluxe Twin Room with Open-air Bath Non-smoking

  • 506 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Adult Only] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking

[Adult Only] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking | In-room safe, soundproofing, free WiFi, bed sheets

[Adult Only] Luxury Tower Japanese-Western style room with open-air bath, Non-smoking

  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

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4.2 out of 5, Very Good, (501)
The price is $412
per night
$453 total
includes taxes & fees
Mar 18 - Mar 19
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About this property

Aura Tachibana

4-star hotel in Yumoto
2 restaurants, a bar/lounge, and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include conference space, concierge services, and a 24-hour front desk.
Aura Tachibana offers 45 air-conditioned accommodations with safes and slippers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bidets, toilets with an electronic bidet, and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Aura Tachibana features hot springs and a sauna. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hot springs hotel also offers a library, a terrace, and a vending machine. A train station pick-up service and a train station drop-off service are complimentary for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Aura Tachibana is a smoke-free property.

Kaze no Yakata - Onsite restaurant.
Mori no Yakata - Onsite restaurant.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Kaze no Yakata
  • Mori no Yakata

Things to do

  • Hot springs
  • Library
  • Sauna

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Garden
  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 10:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booking half board rates and requiring dinner at the hotel must arrive prior to 6 PM.
This property does not provide vegetarian or halal meals, and most dietary restrictions cannot be accommodated. Guests with food allergies should contact this property in advance.
Guests are requested to contact the property in advance for Yukata and amenity selections.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee for check-in between 10:00 AM and 11:00 AM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Aura Tachibana Inn Hakone
Aura Tachibana Inn
Aura Tachibana Hakone
Aura Tachibana
Aura Tachibana Hotel Hakone-Machi
Aura Tachibana Hotel Hakone
Aura Tachibana Hotel
Aura Tachibana Hotel
Aura Tachibana Hakone
Aura Tachibana Hotel Hakone

Aura Tachibana Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 192 out of 350 reviews
Rating 8 - Good. 111 out of 350 reviews
Rating 6 - Okay. 28 out of 350 reviews
Rating 4 - Poor. 11 out of 350 reviews
Rating 2 - Terrible. 8 out of 350 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jonathan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are super friendly and there’s a shuttle that can transport you to the nearby Hakone Yumoto station. (Set schedule though). That’s where the positives end however as we did not find the private onsen all that great and the room itself, although large for Japanese standards, is dark and outdated. The rest of the hotel (aside from the hotel lobby) is outdated. Unfortunately the worst part of the entire experience was bed bugs. Wish we had a better experience.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ricardo, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous authentic Japanese food beautifully presented on the plate and by the staff. Very quiet Lovely public onsen experience
Stayed 2 nights in Nov 2024

10/10 Excellent

Tina

Stayed 1 night in Oct 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay!
Amazing stay! Hotel room was wonderful with private onsen, great view, wonderful in-room amenities and meal service was one of the best in our lives
Stayed 1 night in Oct 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff. Beautiful, large room. We had a room with a private bath, with an amazing view of the mountains. The breakfast was luxurious, far more than I was expecting. The staff was fantastic. Very friendly and very helpful. I would love to come back.
Stayed 1 night in Oct 2024

6/10 Okay

Catherine

Traveled with family
Disliked: Cleanliness
Property does not has policy for extra guess. We had unexpected guess to come. We willing to pay for the extra but they said the person handled had gone for the day. No one can speak English after 7pm. We saw cockroaches on serving cart after we ate & on the way out. Bugs also in the room & crawl on my daughter arms. We never saw any workers doing any cleaning when we’re there. I don’t think they even vacuum the room after guess leave. The food were good for photos but not freshly prepared. All food were cold & fermented. The only thing hot were miso soup. We’ll come back to the area but not to this hotel.
Stayed 1 night in Oct 2024

8/10 Good

Janna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Amazing service
Staff was amazingly attentive. Service was wonderful. But the unwalk-ability was a downer. They have a free shuttle from the station to the hotel but only between certain times. The room was big and nicely appointed. The in room onsen was amazing!!!!!!!!! But the bed was so uncomfortable!!!!!!!!!
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely ryokan with staff that made you feel right at home. The rooms were spacious and the onsen pools were relaxing and well maintained. We thoroughly enjoyed our meals which were a highlight of our stay!
Stayed 3 nights in Sep 2024

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Good: Amazing place, private tub was lovely, a little bit of a trek if you don't make the shuttle, but the vantage point is very nice I believe it is highest point in Hakone. The food was a great experience as well. The Bad: The bed creaked so much and matress was not good for me at all.
Stayed 2 nights in Sep 2024

10/10 Excellent

PaHua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le personnel a ete super agreable la chambre aurait besoin d un petit coup de fraicheur , vieillissant la chambre est tres spacieuse la plus grande que l on est eut le repas est fantastic, vous pouvez demander un petit dejeuner un peu plus europeen si vous n avez pas envie de poisson cru tout le personnel est juste exceptionnel
Stayed 2 nights in Jul 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Susan Khinh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and dinner was excellent. Staff was really polite and helpful. On site onsen was a bonus. My only criticism would be the room was too hot as it was a central control system for the whole hotel. Note it is an up hill walk to the hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 2 nights in Apr 2024

10/10 Excellent

Xuan-My

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ryokan was beautiful and relaxing. The rooms were comfortable and staff was very helpful and accommodating. My most favorite memory of my trip. I hope to be back again one day.
Stayed 1 night in Mar 2024

10/10 Excellent

Yat h

Traveled with family
Stayed 1 night in Mar 2024

10/10 Excellent

Dayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Wilson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Christopher

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Extremely expensive for a dated property, the staff were very unfriendly, unable to book dinner on day of arrival and the bar is only open for 2 hours on e evening.
Stayed 1 night in Nov 2023

10/10 Excellent

dominique

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Tsz Yeung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staffs are super nice, however the food included was average. But definitely a nice place to stay for onsen
Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Was well kept and clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Cheuk Wah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly, dinner and breakfast was great. The private room onsen was amazing which is reccomended for first timers or people who just too shy to go to the public bath.
Stayed 1 night in Oct 2023