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The Fujiya Hotel

5.0 star property

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Exterior
FORESTWING PREMIER SUITE | View from room
FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM | 1 bedroom, premium bedding, in-room safe, desk
Coffee shop
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
$402
Dec 18 - Dec 19

Explore the area

View in a map
359 Miyanoshita, Hakone, Kanagawa-ken, 250-0404
  • Place, Hakone Open Air Museum
    ā€Ŗ12 min walkā€¬
  • Place, Hakone Kowakien Yunessun
    ā€Ŗ2 min driveā€¬
  • Place, Hakone Gora Park
    ā€Ŗ3 min driveā€¬

Room options

View all photos for MAIN BUILDING HISTORIC DOUBLE

MAIN BUILDING HISTORIC DOUBLE | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING HISTORIC DOUBLE

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for MAIN BUILDING TWIN

MAIN BUILDING TWIN | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING TWIN

9.2 out of 10
Wonderful
(10 reviews)
  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for MAIN BUILDING JUNIOR SUITE

MAIN BUILDING JUNIOR SUITE | 1 bedroom, premium bedding, in-room safe, desk

MAIN BUILDING JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE TWIN

COMFY LODGE / RESTFUL COTTAGE TWIN | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE TWIN

8.0 out of 10
Very good
(3 reviews)
  • 355 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE DELUXE TWIN

9.6 out of 10
Exceptional
(4 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for COMFY LODGE / RESTFUL COTTAGE SUITE

COMFY LODGE / RESTFUL COTTAGE SUITE | 1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE / RESTFUL COTTAGE SUITE

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FLOWER PALACE DELUXE TWIN

FLOWER PALACE DELUXE TWIN | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE DELUXE TWIN

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FLOWER PALACE JUNIOR SUITE

FLOWER PALACE JUNIOR SUITE | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE JUNIOR SUITE

10.0 out of 10
Exceptional
(1 review)
  • 678 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FLOWER PALACE HERITAGE ROOM

FLOWER PALACE HERITAGE ROOM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE HERITAGE ROOM

10.0 out of 10
Exceptional
(1 review)
  • 797 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE HERITAGE ROOM CHRYSANTHEMUM

  • 743 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM | 1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE PENTHOUSE SUITE 2BEDS ROOM

  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for FORESTWING TWIN FOREST SIDE

1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN FOREST SIDE

10.0 out of 10
Exceptional
(24 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FORESTWING TWIN GARDEN SIDE

FORESTWING TWIN GARDEN SIDE | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING TWIN GARDEN SIDE

9.4 out of 10
Exceptional
(6 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for FORESTWING CORNER TWIN

FORESTWING CORNER TWIN | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING CORNER TWIN

10.0 out of 10
Exceptional
(6 reviews)
  • 441 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for FORESTWING PREMIER SUITE

FORESTWING PREMIER SUITE | 1 bedroom, premium bedding, in-room safe, desk

FORESTWING PREMIER SUITE

  • 883 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Main Building Twin Room

1 bedroom, premium bedding, in-room safe, desk

Main Building Twin Room

  • Sleeps 2

View all photos for Main Building Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Main Building Junior Suite

  • Sleeps 2

View all photos for Main Building Double Room

1 bedroom, premium bedding, in-room safe, desk

Main Building Double Room

  • Sleeps 2

View all photos for Western-style Building Suite

1 bedroom, premium bedding, in-room safe, desk

Western-style Building Suite

  • Sleeps 2

View all photos for COMFY LODGE& RESTFUL COTTAGE怀Building怀Twin Room

1 bedroom, premium bedding, in-room safe, desk

COMFY LODGE& RESTFUL COTTAGE怀Building怀Twin Room

  • Sleeps 2

View all photos for Hana Goten Heritage Chrysanthemum Room

1 bedroom, premium bedding, in-room safe, desk

Hana Goten Heritage Chrysanthemum Room

  • Sleeps 2

View all photos for FLOWER PALACE怀Heritage Room

1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE怀Heritage Room

  • Sleeps 2

View all photos for Hana Goten怀Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Hana Goten怀Junior Suite

  • Sleeps 3

View all photos for Hana Goten Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, desk

Hana Goten Deluxe Twin Room

  • Sleeps 2

View all photos for Forest Wing Premier Suite

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Premier Suite

  • Sleeps 2

View all photos for Forest Wing Corner Twin Room

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Corner Twin Room

  • Sleeps 2

View all photos for FLOWER PALACE怀 Two Bedroom Penthouse Suite

1 bedroom, premium bedding, in-room safe, desk

FLOWER PALACE怀 Two Bedroom Penthouse Suite

  • Sleeps 4

View all photos for Forest Wing Twin Forest Room

1 bedroom, premium bedding, in-room safe, desk

Forest Wing Twin Forest Room

  • Sleeps 3

View all photos for 4 Beds with Bath, Mountain View

1 bedroom, premium bedding, in-room safe, desk

4 Beds with Bath, Mountain View

  • Sleeps 4

View all photos for Twin With Bath, Mountain View

1 bedroom, premium bedding, in-room safe, desk

Twin With Bath, Mountain View

  • Sleeps 3

View all photos for Comfy Lodge/Restful Cottage怀Suite

1 bedroom, premium bedding, in-room safe, desk

Comfy Lodge/Restful Cottage怀Suite

  • Sleeps 2

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About this property

The Fujiya Hotel

Ryokan in Miyanoshita
This ryokan features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
The Fujiya Hotel offers 120 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Hakone ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). The ryokan bathing area is open from 2:00 PM to 1:00 AM. There are 2 hot springs open between 2:00 PM and 1:00 AM.

In addition to a full-service spa, The Fujiya Hotel features hot springs and an indoor pool. Dining is available at one of the ryokan's 3 restaurants and guests can grab coffee at the coffee shop/cafƩ. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury ryokan also offers a seasonal outdoor pool, a fitness center, and a library. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Fujiya Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
The Fujiya - This fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Kikka-so - This fine-dining restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Cascade - This restaurant specializes in Modern European cuisine and serves lunch and dinner. Reservations are required. Open daily.
Victoria - This bar serves light fare only. Open daily.
Lounge - This cafƩ serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: JPY 4,900 for adults and JPY 2,600 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal

Restaurants on site

  • Cascade
  • Kikka-so
  • Lounge
  • The Fujiya
  • Victoria

Things to do

  • 2 hot springs
  • Books
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Piano
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains

Full-service spa

  • 2 hot springs
  • Facials
  • Hot springs open from 2:00 PM - 1:00 AM
  • Hot springs water temperature - 108 ĀŗF
  • In-room massages
  • Public bath open from 2:00 PM - 1:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 buildings
  • 6 floors
  • Built in 1878
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.
Guests booked in dinner inclusive rates must check-in by 8 PM to receive dinner, served in the restaurant. Guests arriving from 8-9 PM must contact the property in advance to reserve dinner, served in the guestroom.
This property's restaurant tables can seat up to 4. Groups of 13 guests or more must contact the property in advance to reserve restaurant space.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10120.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4900 for adults and JPY 2600 for children
  • Rollaway bed fee: JPY 10120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property in advance.

We should mention

The seasonal pool will be open from July 07 to August 31
Pool access available from 7:00 AM to 9:00 PM
Hot springs access available from 2:00 PM to 1:00 AM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fujiya Hakone
Fujiya Hotel
Fujiya Hotel Hakone
Hotel Fujiya
Fujiya Hotel Hakone Machi
Fujiya Hotel Ryokan
Fujiya Hotel Hakone
Fujiya Hotel Ryokan Hakone

Reviews

The Fujiya Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 493 out of 724 reviews
Rating 8 - Good. 177 out of 724 reviews
Rating 6 - Okay. 35 out of 724 reviews
Rating 4 - Poor. 11 out of 724 reviews
Rating 2 - Terrible. 8 out of 724 reviews

Reviews

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan.
Stayed 2 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Itā€™s a most lovely property with an amazing history to it. It feels like you have stepped back in time but at the same time it has modern amenities. Staff was attentive and kind.
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing hotels Iā€™ve ever been to and the property was breathtaking!!
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of Hakone

The hotel and itā€™s grounds were beautiful. The staff was very accommodating, but check in was too slow. The restaurant staff was very accommodating and they had a nice menu. Overall, we would gladly come back.
Stayed 1 night in Jul 2025

10/10 Excellent

SHARAD

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
beautiful property, beautiful hotel garden- don't miss it! Close to the train station. Staff helpful ,polite and welcoming. Special thanks to Kim- was the best- always ready to help, polite and just wonderful !
Stayed 3 nights in May 2025

10/10 Excellent

Yan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the iconic hotels in all of Japan. If youā€™re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday.
Stayed 3 nights in Jun 2025

10/10 Excellent

Flynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel Iā€™ve stayed in! 10/10!

A really amazing hotel that I really canā€™t fault. The service was amazing and felt very classic. The free amenities included such as coffee and drinks bar was a great touch. And the hotels rich history was really on display and made the place feel really special. The room we stayed in the forest wing was spacious and nice. The TV offered Netflix and other options which was good for me as an English speaker for entertainment. The hotel restaurants and bars are absolutely amazing and classic if you like fine dining. If not there are many cafes at a walkable distance. The location itself is great with many cool hikes and walks from the hotel, including a short 1km walk to the Hakone open air museum which was fun! Overall 10/10 so much fun, such a great vibe. Such classic and historic amenities. Canā€™t recommend more!
Stayed 2 nights in Jun 2025

10/10 Excellent

keiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs are very professional. Their manners and services are professional. Their garden is large, well designed and well maintained
Stayed 1 night in Jun 2025

4/10 Poor

Guy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay for anniversary

I had always dreamed of staying here when I was living in Japan many years ago and now that they completely renovated it in 2020 it is even more incredible after viewing the renovation movie in the hotel museum. šŸ˜ To celebrate our Wedding Anniversary we stayed in the Flower Palace Heritage Room 352 Chrysanthemum. I reserved it just because of the photos I saw - incredible architecture - ancient wood everywhere! The ceiling with all the wood beams and the hand-carved panels, lots of windows looking out on the property. Take my Ā„Ā„Ā„Ā„ this once! The whole place was like staying in a museum with relics and carvings all over in the lobby, in the rooms, walking in the hallways where such a wide selection of famous worldwide humans once walked was a humbling treat to be sure. Dinner at Kikka-so was remarkable and the Hotels.com reservation allowed one free drink so I chose the rare Isojiman Junmai Daiginjo 50 Emerald! Breakfast at the main dining room was a spectacle due to the architecture and many ceiling tiles that were all renovated - if you watch the museum movie - such dedication to history by the Japanese masters really made it a feast for the eyes - however I would say breakfast was not so remarkable for the mouth with tiny portions commensurate to a French petit plating. We presumed they catch you with the historic ambiance and donā€™t need to worry about the Western-style food? We did not go to Kikka-so for breakfast since we wanted to see the newly-renovated dining room.
Stayed 1 night in May 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely great hotel and amazing onsen.
Stayed 5 nights in Apr 2025

10/10 Excellent

Andrew

Stayed 3 nights in May 2025

10/10 Excellent

ELEONORA

Stayed 1 night in May 2025

10/10 Excellent

Borany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great the customer service is excellence. I will stay at this hotel again when I am back in the areas.
Stayed 2 nights in May 2025

10/10 Excellent

ILYA

Traveled with group, Traveled with family
Liked: Amenities
What a place!!! Highly recommend visiting. The quality, cleanliness and service were excellent.
Stayed 1 night in May 2025

10/10 Excellent

Zahwane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff
Stayed 1 night in May 2025

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Fujiya was an incredible experience, from the very beginning to the very end. The hotel itself is stunning and exudes luxury and history. The staff go above and beyond to make you feel comfortable. The dining is superb - 2 best meals Iā€™ve ever had. One was Japanese Wagyu dinner in their amazing Japanese restaurant, the other was a continental breakfast (I really wanted to have a meal in the other dining room, but the meal itself turned out to be incredible too, with many delightful little surprises). I hope to come back one day and spend more time at the incredible Fujiya.
Stayed 1 night in May 2025

10/10 Excellent

Nadine, Waunakee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with exemplary service. Picturesque gardens surrounding the hotel. Close to the train station and a bus stop which is convenient. Many amenities at this hotel and amazing Japanese breakfast. Hotel has three restaurants and a private onsen. Each room also receives hot spring water. All in all, this was a great choice.
Stayed 1 night in May 2025

10/10 Excellent

Lilly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building that has been well cared for. Close to train and bus to jump on and off.
Stayed 2 nights in May 2025

10/10 Excellent

xian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Liam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical hidden gem - the most stunning five star hotel, perfect to explore Hakone. Very peaceful, excellent food and outstanding staff. A short stay is all that is needed for Hakone and this resort hotel is worth the splurge!!!
Stayed 2 nights in May 2025

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thing that rises above the rest is the warm and professional nature of the staff that are eager to ensure that guests feel welcome and taken cared off. Also the grounds are stunningā€”beautiful gardens and a close hiking trail. Onsen was great and mostly empty with a stunning view and you could track how busy it was from your hotel room before venturing forth. I will most definitely be back. Dinner is expensive as a heads up.
Stayed 1 night in May 2025

10/10 Excellent

Hannah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again
Stayed 2 nights in Apr 2025