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HAKONE Setsugetsuka

3.5 star property

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Photo gallery for HAKONE Setsugetsuka

Hot springs
Property entrance
Front of property - evening/night
Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath) | In-room safe, desk, laptop workspace, free WiFi
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
$273
Feb 2 - Feb 3

Explore the area

View in a map
1300-34 Gora, Hakone, Kanagawa, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪3 min walk‬
  • Place, Hakone Open Air Museum
    ‪11 min walk‬

Room options

View all photos for Japanese Western Style Room, For 3 People, Private Open-Air Bath

Japanese Western Style Room, For 3 People, Private Open-Air Bath | In-room safe, desk, laptop workspace, free WiFi

Japanese Western Style Room, For 3 People, Private Open-Air Bath

8.0 out of 10
Very good
(5 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Twin Room, For 2 People, Semi Open-Air Bath

Twin Room, For 2 People, Semi Open-Air Bath | In-room safe, desk, laptop workspace, free WiFi

Twin Room, For 2 People, Semi Open-Air Bath

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, For 2 People, Private Open-Air Bath

Double Room, For 2 People, Private Open-Air Bath | In-room safe, desk, laptop workspace, free WiFi

Double Room, For 2 People, Private Open-Air Bath

8.6 out of 10
Excellent
(4 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Western Style Double Room

In-room safe, desk, laptop workspace, free WiFi

Western Style Double Room

  • Sleeps 2

View all photos for Western Style Twin Room

In-room safe, desk, laptop workspace, free WiFi

Western Style Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Japanese Western Style Room(for 2-3 persons)

In-room safe, desk, laptop workspace, free WiFi

Japanese Western Style Room(for 2-3 persons)

  • Sleeps 3

View all photos for Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath) | In-room safe, desk, laptop workspace, free WiFi

Run of the House, Non Smoking (Japanese Western/Open-Air Bath or Western/ Half Open-Air Bath)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 2 Twin Beds

Japanese Western Style Room, For 4 People, Non Smoking

  • 484 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese Western Style Room(for 2-4 persons)

In-room safe, desk, laptop workspace, free WiFi

Japanese Western Style Room(for 2-4 persons)

  • Sleeps 4

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About this property

HAKONE Setsugetsuka

3.5-star ryokan in Gora
Along with a restaurant, this ryokan has a 24-hour front desk and a garden. Free WiFi in public areas and free self parking are also provided.
HAKONE Setsugetsuka offers 158 accommodations with fireplaces and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, toilets with an electronic bidet, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
The ryokan offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This hot springs ryokan also offers a garden and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.
HAKONE Setsugetsuka has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Tea service

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Spa

  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fireplace
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Requests for dietary restrictions or food allergies cannot be accommodated.

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

HAKONE Setsugetsuka Inn
Setsugetsuka Inn
Setsugetsuka
Ryokan HAKONE Setsugetsuka Hakone
Hakone HAKONE Setsugetsuka Ryokan
Ryokan HAKONE Setsugetsuka
HAKONE Setsugetsuka Hakone
HAKONE Setsugetsuka Ryokan
HAKONE Setsugetsuka Hakone
HAKONE Setsugetsuka Ryokan Hakone

HAKONE Setsugetsuka Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 160 out of 291 reviews
Rating 8 - Good. 96 out of 291 reviews
Rating 6 - Okay. 21 out of 291 reviews
Rating 4 - Poor. 10 out of 291 reviews
Rating 2 - Terrible. 4 out of 291 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best stays we ever had. Private Tub on the balcony, incredible kaiseki meals, right at the base of the tram and train arrival. Had a 10 pm ramen bar and an afternoon snack bar. This felt like the Japan we dreamed about.
Stayed 2 nights in Oct 2025

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very easy to use train and cable car at Gora Station, Gora Park and bus stop. Japanese set breakfast was elaborate and good experience. Large room was well equipped. Nice to have free tea, coffee, snacks kimono and towels. Building and wooden hot Spring pools showing their age. Limited dining options in hotel or around town are either very basic or quite expensive.
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES.

It was a truly full-service, relaxing experience, even with our two kids in tow. Every detail and thoughtful extra made our stay exceptional. The kids loved their little kimonos and felt so included. The location was perfect -just a short walk to the cable cars, bus stops, and plenty of delicious food options. Our room was spacious, and the private open-air onsen was such a treat. The traditional breakfast included with the half-board was an adventure for us Westerners, but we wouldn’t have changed a thing. Such a serene, zen experience - highly recommend if you’re passing through Hakone!
Stayed 2 nights in Oct 2025

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ryokan! The onsen were wonderful and the meals were delicious!
Stayed 1 night in Oct 2025

2/10 Terrible

SHAOTANG, DUARTE

Traveled with family
Disliked: Staff & service
Poor organization of the breakfast. We were waiting for almost half hour and no body serviced us. We had to cancel our reservation of the breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Kevin

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hot spring in the room was a bit dirty and the yukata clothes were a little dirty. Towels had a certain smell to them too. There are 3 private onsen rooms too, but you have to wait for a while because there is no time limit. Dinner and breakfast were included and delicious. Also had a bunch of other food amenities like yogurt (?), fish grill, and ramen, but I did not get to try.
Stayed 1 night in Sep 2025

8/10 Good

Wai Man, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel itself is great but the room is a bit dated. Overall it is clean and comfortable though. It is close to the Gora station and it is so convenient to travel around. Our stay included dinner and breakfast. Food is good and the servers are excellent. I like the 3 private onsens a lot. Though it is first come first serve, but usually we didn't need to wait.
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jessica

Stayed 1 night in Jun 2025

10/10 Excellent

Kalina

Stayed 1 night in May 2025

10/10 Excellent

Terra, Austin

Traveled with family
Liked: Amenities
Wonderful sat and friendly helpful staff.
Stayed 2 nights in May 2025

8/10 Good

Krystal

Traveled with partner
Liked: Amenities
Few shops that are open late and close early. Many not open at all. Plan ahead for meals.
Stayed 3 nights in May 2025

8/10 Good

Robert, Stittsville

Liked: Staff & service
Stayed 2 nights in May 2025

4/10 Poor

Jared

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is pretty old and dirty. Walls are stained, and there is an overall smell that is not pleasant. The food was not very good so we chose to go to restaurants instead of eating the dinner there after one try.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kachel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the onsen at this property! The dinner and the breakfast were also a great experience!
Stayed 1 night in Apr 2025

10/10 Excellent

Mary Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

YUGARSI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2025

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities
It was a full service relaxation experience. The lovely and traditional dinner and breakfast that comes with the half board were experiences. The attention to detail and little extras provided made our stay extraordinary. The room was spacious and the in room open air onsen was lovely. Highly recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jomerene, Pittsburg

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! The food for the half board was so good and the facility was beautiful. We went when it was snowing and the view from our hotel balcony was stunning. The private baths were also really nice as well as the public baths. It was a walking distance from the station so it was a breeze to get there (~5min walk). For being my first time in Japan and on an onsen, everything was easy to understand. The staff were also very helpful. Will definitely come back here again.
Stayed 1 night in Mar 2025

10/10 Excellent

PATCHAYA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Cathy

A little worn, and with medium service, it’s still a fun place to visit.
Stayed 1 night in Feb 2025

6/10 Okay

Antonio

Traveled with partner
Liked: Staff & service, property conditions & facilities
The property little old you can tell, little noisy when people walk through the corridor, no protection in between two building, you will feel very cool when you cross in between.at winter. Room very spacious, staff is very friendly and helpful.
Stayed 1 night in Jan 2025

8/10 Good

Sara, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hakone onsen experience! My only complaint would be that some areas seemed to need a little updating. But other than that the rooms were very spacious and there were a lot of amenities included in the cost of the room.
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It's super close to the line to Hakone Ropeway! Also a great place. We went on a weekend and it wasn't really that packed at all. The onsens were super clean, safe, and relaxing. Not much chit-chatting like the ones in the US which I LOVED. It was perfect. We got a room with a private onsen and it was cute - it was just like a wooden box hahaha but it was a vibe and really nice. We also got the food included and that was great - real Japanese style and delicious. All of the people that worked there were really helpful too.
Stayed 1 night in Nov 2024