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Hakone Airu

4.0 star property

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Photo gallery for Hakone Airu

Separate tub and shower, spring water tub, free toiletries, hair dryer
Interior entrance
Terrace/patio
Lobby
Hot springs

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tenzan Onsen
    ‪18 min walk‬
  • Hakone Open Air Museum
    ‪12 min drive‬
  • Hakone Kowakien Yunessun
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate tub and shower, spring water tub, free toiletries, hair dryer

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Room amenity

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

View from room

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

55-inch LCD TV with digital channels, TV, DVD player

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

View from room

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service - dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • 213 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Down comforters, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Down comforters, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Down comforters, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

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About this property

Hakone Airu

4-star ryokan in Yumoto
This ryokan features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services, and gift shops/newsstands are onsite.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Hakone Airu features hot springs. Dining options at the ryokan include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly ryokan also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 1 kilometers and a bus station shuttle. Complimentary uncovered self parking and uncovered valet parking are available on site.

Hakone Airu has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 8:30 AM.
Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 1 km
  • Bus station shuttle (surcharge)
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 8:30 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • private dining

Things to do

  • 2 hot springs
  • Designer stores
  • Shopping

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • Highchair
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM - 9:00 AM
  • Hot springs water temperature - 104 ºF
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Geta (wooden sandals)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: JPY 3300 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as meals.

We should mention

Hot springs access available from 3:00 PM to 9:00 AM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos will be required to follow specific instructions when using the onsite public bathing facilities; more details are available at check-in

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 381 out of 562 reviews
Rating 8 - Good. 114 out of 562 reviews
Rating 6 - Okay. 40 out of 562 reviews
Rating 4 - Poor. 18 out of 562 reviews
Rating 2 - Terrible. 9 out of 562 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible relaxation! A fair price for a glam and romantic traditional Japanese resort experience. The food was also great and we loved the outdoor private onsen.

8/10 Good

Sunil

Liked: Cleanliness, staff & service
Disliked: Room comfort

Good.. but a little disappointed

I think this ryokan is somewhat overrated on Hotels.com. Specifically, first, it is definitely showing its age. Second, if you have back problems, the accommodation might be uncomfortable, because the seat thing is at floor level. I requested a table and a chair, but they didn’t have a high enough table. I found that surprising. The meals are fantastic and the staff are extremely polite.
Stayed 2 nights in Jan 2025

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service
I would not stay here again. 2nd cup of coffee was extra. Everything extra. Staff has poor communication skills, does not understand. No one is helpful- rules, rules, rules. No management visible or available. Did not honor Expedia perks. Overall not good.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

EVAN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No taxi service or shuttle to the station. No sidewalks to get to station. Onsen water lacks minerals and doesn’t leave your skin feeling silky or smooth. Didn’t offer dinner service with no restaurant nearby. Thankfully we were given breakfast and it was adequate. Considering the price, dinner should definitely be included.
Stayed 1 night in Jan 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this hotel. We had a room with a private onsen and enjoyed sitting in it whenever we wanted. A private breakfast and dinner are included and the food was amazing. No need to pay for expensive Kaiseki. We have never felt so pampered.
Stayed 2 nights in Jan 2025

6/10 Okay

venci

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice and clean. Dining room staff was nice but food was mediocre. Front office staff can be more guest service focused and speak better English
Stayed 1 night in Dec 2024

10/10 Excellent

YING XIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great dining experience
Stayed 1 night in Jan 2025

4/10 Poor

Nobuyuki

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The dining table was too low so my knees hit beneath the table. The bath room wash area was too cold as it was an open space.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2024

8/10 Good

Lloyd, Woodinville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, focused on rest and relaxation. The staff were very responsive, and took care of everything. There is no exercise room, and no western style chairs in the rooms.
Stayed 2 nights in Dec 2024

10/10 Excellent

MING TAK

Stayed 1 night in Dec 2024

10/10 Excellent

Busheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jayaram P

Stayed 1 night in Dec 2024

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very relaxing. The food was amazing here and really enjoyed the traditional Japanese details.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Zhaoda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Adrienne

Stayed 1 night in Nov 2024

6/10 Okay

Hyeonsoo

Stayed 2 nights in Nov 2024

10/10 Excellent

Cheuk Man, Quincy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located a little up the hill, which provides a nice view. But not much dining option unless you walk down the hill to the main street. Very nice room and staffs are helpful and friendly.
Stayed 1 night in Nov 2024

10/10 Excellent

BRIANA

Stayed 1 night in Nov 2024

10/10 Excellent

KRISTIN

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent - fantastic and helpful service, very clean both in the rooms and in the common areas, great food, serene atmosphere, and generously sized rooms. Our room had a balcony with a private onsen, which was absolutely worth the splurge. The view was beautiful. I was pleasantly surprised by how comfy the futons were when we slept. The location was convenient to the bus lines but still so peaceful and quiet. 10/10 stars, without hesitation. I would love to come back!
Stayed 3 nights in Nov 2024

10/10 Excellent

suzann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ohnsen in ourc room was amazing with a spectacular view. The staff go out of their way to make sure your stay is fabulous.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024