6/10 Okay
Monica
Apr 17, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was nice and clean. The staff for the most part had great service. What I don't know is that there were no buffets or menus. You had to eat whatever they gave you. It was very difficult to eat there. Most of the food we didn't like. We paid a lot money and didn't eat. The Onsens were meh. Nothing special. The absolute worst thing that happened to us there was when we went to the private Insen there,there was two small smoothies in bottles that we were able to drink. Later when we asked for more, they said no. We weren't eating anything and at least wanted a smoothie but would not let us have more and we couldn't even buy more. They had a small lounge where you could drink alcohol for free but we couldn't get a bottled smoothie. That was ridiculous. No room service. No food we could request to eat. So disappointing and definitely not with the money.
Monica
Stayed 2 nights in Apr 2025