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Hakone Hotel

4.0 star property

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Photo gallery for Hakone Hotel

Exterior
Lounge
Public bath
View from room
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken, 250-0521
  • Lake Ashi
    ‪6 min walk‬
  • Hakone Shrine
    ‪5 min drive‬
  • Hakone Kowakien Yunessun
    ‪10 min drive‬

Room options

View all photos for Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room with Lake View, Non Smoking with French Dinner at 6pm

  • 1184 sq ft
  • Lake view
  • Sleeps 6
  • 4 Twin Beds

View all photos for Moderate twin room, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Moderate twin room, Non Smoking with French Dinner at 6pm

  • 366 sq ft
  • Partial lake view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Suite, Lake View, Non Smoking, with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Suite, Lake View, Non Smoking, with French Dinner at 6pm

  • 883 sq ft
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese style Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Japanese style Room with Lake View, Non Smoking

  • 961 sq ft
  • Lake view
  • Sleeps 6
  • 2 Twin Futons

View all photos for Junior Suite with Balcony and Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Junior Suite with Balcony and Lake View, Non Smoking

  • 605 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking with French Dinner at 6pm

  • 431 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room with Lake View, Non Smoking

  • 391 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Superior twin room -2nd and 3rd Floor,Non Smoking,with French Dinner at 6pm

  • 409 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Double Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking

  • 427 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake View, Non Smoking (Upper floor)

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room with Lake View, Non Smoking (Upper floor)

  • 409 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Junior Suite with Balcony and Lake View,Non Smoking with French Dinner at 6pm

  • 592 sq ft
  • Lake view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Suite with Balcony and Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Suite with Balcony and Lake View, Non Smoking

  • 890 sq ft
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room, Non Smoking

  • 356 sq ft
  • Partial lake view
  • Sleeps 5
  • 2 Large Twin Beds

View all photos for Japanese-style Rooms, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Japanese-style Rooms, Non Smoking with French Dinner at 6pm

  • 947 sq ft
  • Lake view
  • Sleeps 6
  • 2 Twin Futons

View all photos for Premium Fourth Room with Lake View, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room with Lake View, Non Smoking

  • 1184 sq ft
  • Lake view
  • Sleeps 6
  • 4 Twin Beds

View all photos for Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

In-room safe, desk, free WiFi, bed sheets

Superior twin room Upper floor, Non Smoking with French Dinner at 6pm

  • 409 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite with Lake View

In-room safe, desk, free WiFi, bed sheets

Suite with Lake View

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Fourth Room

In-room safe, desk, free WiFi, bed sheets

Premium Fourth Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Japanese-Style Room-Non-Smoking

Coffee and/or coffee maker

Japanese-Style Room-Non-Smoking

  • Sleeps 6
  • 4 Twin Futons

View all photos for Superior Twin Room

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

In-room safe, desk, free WiFi, bed sheets

Junior Suite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room (Upper floor)

In-room safe, desk, free WiFi, bed sheets

Superior Twin Room (Upper floor)

  • Sleeps 2
  • 2 Double Beds

View all photos for Moderate Twin Room-Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room-Non-Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Moderate Twin Room

In-room safe, desk, free WiFi, bed sheets

Moderate Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for King Room with Lake View

In-room safe, desk, free WiFi, bed sheets

King Room with Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

In-room safe, desk, free WiFi, bed sheets

Double Room with Lake View, Non Smoking with French Dinner at 6 Pm

  • Sleeps 2
  • 1 King Bed

Suite, Lake View, Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese-Style Room With Lake View-Non-Smoking

Dining

Japanese-Style Room With Lake View-Non-Smoking

  • Sleeps 6
  • 2 Twin Futons

Similar properties

Exterior

The Prince Hakone Lake Ashinoko

  • Hot Tub
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (735)
The price is $444
per night
$537 total
includes taxes & fees
Apr 9 - Apr 10
The Prince Hakone Lake Ashinoko

About this property

Hakone Hotel

4-star Hakone hotel walkable to Lake Ashi
2 restaurants, a bar/lounge, and a meeting room are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front-desk safe, and a banquet hall are onsite.
Hakone Hotel offers 48 air-conditioned accommodations with safes and complimentary bottled water. LED televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Hakone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are 2 hot springs open between 2:00 PM and midnight.
Hakone Hotel features hot springs. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This hot springs hotel also offers a vending machine, a garden, and a front-desk safe. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hakone Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9:30 AM.
Hakone Hotel has 2 restaurants on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 3,200 to 3,200 for adults and JPY 900 to 2,100 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 2 hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake

Spa

  • 2 hot springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature - 106 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - midnight
Front desk staffed during limited hours
Meals and bedding are not included in the Breakfast Included rate for children ages 0-5.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 3200 to 3200 for adults, and JPY 900 to 2100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Hotel
Hotel Hakone
Hakone Hotel Machi
Hakone Hotel Hotel
Hakone Hotel Hakone
Hakone Hotel Hotel Hakone

Hakone Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 658 reviews
Rating 8 - Good. 240 out of 658 reviews
Rating 6 - Okay. 77 out of 658 reviews
Rating 4 - Poor. 18 out of 658 reviews
Rating 2 - Terrible. 6 out of 658 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a beautiful view of mt Fuji. The only thing I can say that was bad, would be that we were not able to control the heat. The rooms where very toasty.
Stayed 2 nights in Dec 2024

8/10 Good

Gloria

Stayed 2 nights in May 2024

4/10 Poor

FEDERICO

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Booked 2 nights at this “great” hotel, only to find there’s no shuttle from the nearest train station. Instead, I endured a cramped 2-hour bus ride to get there. Upon arrival at 14:00, I wasn’t allowed early check-in. Dining options? Hotel restaurants charging $120 per person or nearby spots that only take cash and close at 16:00. Need an ATM? You’re directed to a 7/11 that’s 2 km away—enjoy the walk, or wait for a $1.50 bus each way. The famed baths—allegedly the hotel’s crown jewel—are small and underwhelming. For $260 a night plus an onsen tax, you’d expect large baths with outdoor options, maybe a cold pool or sauna. Reality? Two baths: one tiny with two hot tubs and another slightly better one with jets and an open-air tub. They alternate between men and women in the morning and evening, so you don’t get to choose. The property itself feels like it peaked 40 years ago—lots of wood and bronze—but luxury is more than hardwood floors and marble columns. It’s about service, and here it’s sorely lacking. Guests must hand in their keys when leaving and retrieve them on return, which can take 2–15 minutes depending on staff. Yes, there are plush lounges with stunning Mount Fuji views. But wine? You need to buy a special 500 yen coin to get a measly 60ml from a dispenser. That’s not luxury—it’s a joke. Avoid this place unless you enjoy overpriced mediocrity dressed up as grandeur.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was incredible. We were fortunate to get Clear sky and the view of Mount Fuji.
Stayed 1 night in Nov 2024

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2024

10/10 Excellent

Kazue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good view
Stayed 2 nights in Oct 2024

8/10 Good

Yan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except price

10/10 Excellent

jeffrey

Stayed 1 night in Oct 2024

8/10 Good

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location of the property is amazing right in front of Lake Ashi. Beautiful views and close to trails and historical areas. The hot spring spa (onsen) are very nice and clean. The hotel itself is old and a bit dated but still worth it.
Stayed 1 night in Oct 2024

2/10 Terrible

liwei

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I am very shocked and disappointed with this property, especially since the room's condition resembles a 90's style with 70's facilities. The carpet is stained with coffee drops, and it's dirty, dark, and uncomfortable. They don’t provide body lotion in a $900/night room. I never expected Japan's renowned resort to be like this. The food is not delicious either; the breakfast in particular makes you feel like you don't want to return. Overall, I am very disappointed, and I don’t think it's worth it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hakone Stay
The hotel is impressive, very well maintained in common areas. There is a very nice lounge with great views. The location is phenomenal, you can see the pirate ships moving about the lake. The room was very spacious and had an amazing view. The on-site public onsen also had a great view. Note that if you do not get dinner on the property most restaurants in Hakone closed at 4pm it seemed (assuming guests are staying at a Ryokan?).
Stayed 1 night in Oct 2024

8/10 Good

Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was going to charge us again for our child even when my reservations that was prepaid showed 2 adults & 1 child. I had to keep insisting even when I showed our booking included a child.
Stayed 1 night in Oct 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Maximilian

Stayed 1 night in Aug 2024

6/10 Okay

Bofei

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is old. The hot spring is too hot
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place! Perfect Location!
The place is amazing. Big room, high ceilings. Great view! On the negative side elevator doesn’t go to the 2nd floor rooms.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort stay with great view of Lake Ashi.
Stayed 2 nights in May 2024

10/10 Excellent

Kevin K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel with amazing views
Hakone Hotel is an older hotel that is well maintained with the staff creating a beautiful and comfortable atmosphere. The hotel is designed so that all rooms have a view of lake Ashi that is enhanced by a large picture window. We will definitely choose this hotel if we return to Hakone
Example 1 of the view from the room
Mount Fuji can been seen from the room
Example 2 of the view from the room
Hakone Hotel from the cruise ship
Stayed 1 night in May 2024

8/10 Good

Colleen, Hoppers Crossing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel but using the hot water in the bathroom was a problem. A lot of water was wasted before it became warm to have a shower.
Stayed 4 nights in May 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer, west kelowna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels is very peaceful. There is nothing like ending your night on the grass while looking at the Mt. Fuji sunset. We loved our stay. They even included kids skippers. The onsen has Mt Fuju views depending the day you go. The rooms are big, I recommended the water view.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay. The room was clean and had a wonderful view of the lake. Even got to see Mt. Fuji! It was quiet and easy to access public transportation, especially using the Hakone Freepass.
Stayed 2 nights in Apr 2024

8/10 Good

Hong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room with lake views
Stayed 1 night in Apr 2024