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Hakone Kowakien TEN-YU

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Reception
Hot springs
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm) | In-room safe, blackout drapes, cribs/infant beds, free WiFi
Lobby lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Spa
    Spa
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Okada Museum of Art
    3 min walk
  • Hakone Kowakien Yunessun
    3 min walk
  • Chisuji Falls
    11 min walk
  • Atsugi Air Base (NJA)
    98 min drive

Room options

View all photos for Gorgeous Special Kaiseki Plan at 8pm& Buffet Breakfast(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Gorgeous Special Kaiseki Plan at 8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Gorgeous Special Kaiseki Plan at 17:30 & Buffet Breakfast (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Gorgeous Special Kaiseki Plan at 17:30 & Buffet Breakfast (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room With Open Air Bath

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room With Open Air Bath

  • Sleeps 4
  • 2 Twin Beds

View all photos for Maisonette Room With Open-air Bath

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Maisonette Room With Open-air Bath

  • Sleeps 3
  • 2 Twin Beds

View all photos for Hakone-yumoto

Dining | Dinner served

Hakone-yumoto

  • Sleeps 5
  • 5 Twin Futons

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Front of property

Hakone Airu

Spa
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (486)
The price is $552
per night
$607 total
includes taxes & fees
Dec 7 - Dec 8
Hakone Airu

About this property

Hakone Kowakien TEN-YU

4.5-star ryokan in Ninohira
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU features hot springs and a sauna. The ryokan offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury ryokan also offers spa services, a terrace, and a vending machine. Onsite self parking is complimentary.

Hakone Kowakien TEN-YU is a smoke-free property.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 920 out of 1160 reviews" "
Rating 8 - Good. 155 out of 1160 reviews" "
Rating 6 - Okay. 46 out of 1160 reviews" "
Rating 4 - Poor. 19 out of 1160 reviews" "
Rating 2 - Terrible. 20 out of 1160 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rithwik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Aug 2024

10/10 Excellent

Miles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience I have ever had at an hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Hio ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Juliana

Stayed 1 night in Aug 2024

10/10 Excellent

Danilo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place to relax
Stayed 2 nights in Aug 2024

10/10 Excellent

Harish, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, beautiful green and nice views. Once you reach hotel only option is hotel restaurants. Not a lot of options for vegetarians. We had 8:30AM train from Odawara and it would suggest people to book later trains.
Stayed 1 night in Aug 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible & Relaxing Onsen Stay with Buffet
Wonderful, incredible stay at this onsen. Modern amenities with beautiful interiors, the best service and top-notch buffet offerings. I am hugely impressed by their services. Will definitely come back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing property! Wish we could have stayed longer. We had a room with a private bath on the balcony. The room also had an amazing massage chair. We loved the clothing provided for the Onsen - so comfortable (other than the shoes - they were not made for big American feet). Free ice cream tokens whenever you wanted. The garden on the property was amazing. Buffet dinner was a bit chaotic and confusing as we were sat at a table in the back and were not told we could go to the buffet any time so we sat for a while before we figured it out. The food choices at dinner and breakfast were amazing and high quality. We would definitely return again and highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious accommodations
Wonderful staff who were all very friendly and helpful. Our room and the onsen were very clean. The outdoor onsen were beautiful and we loved getting to try them both. We enjoyed the foot bath as well.
Stayed 2 nights in Aug 2024

8/10 Good

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for those wanting a Ryokan experience without sleeping on the floor. Great private onsen in your room. Spacious rooms and comfortable beds. Hotel was very crowded during our stay. We were disappointed with the buffet dinner, very overpriced in our opinion. Good location from station. Average location for lake activities, would recommend staying closer to the lake if you don’t have a car.
Stayed 2 nights in Aug 2024

10/10 Excellent

minoru

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature Viewing in Onsen
Nice view of waterfalls in onsen Nice view of sunrise in onsen
Stayed 2 nights in Aug 2024

10/10 Excellent

yasuhiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Chak Kuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Wonderful service and amenities.
Stayed 1 night in Aug 2024

10/10 Excellent

Mikiya

Stayed 1 night in Aug 2024

8/10 Good

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ryokan with helpful staff, stunning views and fun activities. The outside public onsens were fantastic.
Stayed 2 nights in Aug 2024

10/10 Excellent

SONA, Bethesda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience of a traditional Japanese Ryokan like ambience and hot springs.
Stayed 2 nights in Aug 2024

8/10 Good

jessie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotspring
Stayed 1 night in Aug 2024

10/10 Excellent

Rohit

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Akiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and excellent dining. Loved the hotspring bath toward beautiful Hakone mountains. Will visit again.
Stayed 2 nights in Aug 2024

10/10 Excellent

STEPHEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite nice place with great food
Stayed 1 night in Aug 2024

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt like an oasis away from the world. It was modern and service was fantastic.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and property, but added charges for an extra person even though they were on the original booking. This was the only hotel in my 2 week Japan trip that didn’t provide water bottles and it was 6 times more expensive for the room. They are listed as an Expedia ViP location, but when I inquired about it, acted like I was crazy. I would stay again for the location and hot springs, but only at about half the price not counting the extra person portion they stronged-armed us for. Expedia - you need to pick better VIP partners.
Stayed 1 night in Jul 2024

10/10 Excellent

Ning, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
onsen ryokans & choices nearby
Stayed 2 nights in Aug 2024

8/10 Good

Christos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024