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Hakone Kowakien TEN-YU

4.5 star property

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Photo gallery for Hakone Kowakien TEN-YU

Experience the sleek, contemporary architecture of this hotel, featuring a prominent sign and beautifully landscaped gardens.
Traditional Japanese-style room with tatami flooring, a low table, and a bench, offering a serene view of the surrounding greenery.
Relax by the serene infinity pool with breathtaking mountain views.
Enjoy breathtaking views of the surrounding forest and mountain range from this balcony.
Traditional Japanese-style room with tatami flooring and shoji screens, featuring a low table and comfortable seating area.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Lake Ashi
    ‪8 min drive‬

Room options

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | 1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.4 out of 10
Very good
(5 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(57 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | 1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.2 out of 10
Wonderful
(10 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(8 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Similar properties

Experience serene tranquility in a traditional Japanese-style room with tatami flooring, shoji screens, and a low table.

Hakone Kowakien Mikawaya Ryokan

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (164)
$421 nightly
The price was $525
The price is $421 total
All taxes and fees included in total
Hakone Kowakien Mikawaya Ryokan

About this property

Hakone Kowakien TEN-YU

4.5-star ryokan in Ninohira
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with private hot tubs and safes. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU features hot springs and a sauna. The ryokan offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury ryokan also offers spa services, a terrace, and a vending machine. Onsite self parking is complimentary.

Hakone Kowakien TEN-YU is a smoke-free property.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1233 out of 1505 reviews
Rating 8 - Good. 178 out of 1505 reviews
Rating 6 - Okay. 51 out of 1505 reviews
Rating 4 - Poor. 21 out of 1505 reviews
Rating 2 - Terrible. 22 out of 1505 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

gadi

Traveled with group

Good

Small shower
Stayed 1 night in Apr 2025

10/10 Excellent

Jessy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities
It had a lovely feel about it and the staff were very helpful. Just found that our room was well worn and could do with a little updating.
Stayed 1 night in Apr 2025

10/10 Excellent

Darryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and quality.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a beautiful hotel. This was perfection in every way. Right from check in, to our beautiful room, with our private onsen bath on the balcony. It was clean, comfortable and was absolutely beautiful. The gardens and the path trail were stunningly beautiful both day and night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vadee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really relaxing and exceptional guest hospitality. Really enjoyed the onsens and nature around the campus.
Stayed 1 night in Apr 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Rosita

Stayed 2 nights in Apr 2025

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Ryokan visit

Amazing hospitality. We loved the whole vibe of a ryokan hotel. Strolling around the property in kimono was very relaxing. Having private balcony onsen was also amazing! Our only issue was the quality of meat received at the Japanese grill restaurant. One day is was great. The next day, the same cuts of meat were much tougher.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel. I booked the room with a private onsen bathtub, Shabu Shabu Beef and Crab dinner and buffet breakfast for my family of four. The food was delicious! Conveniently, the hotel had a bus shuttle that picked you up from the train station and shuttled you to the hotel. The public onsen baths for women was amazing. My daughter and I enjoyed both bathing areas very much! We didn’t want to leave. Make sure to attend the onsen teaching presentation if it's your 1st time. The information was very helpful. We loved the all you can eat ice cream too. Overall, we had a great experience and would come back again! Thank you!
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Renarta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing onsens and views. Not many food options on site given how remote the hotel is. Wonderful rooms and private onsen. Also access to family friendly one (would not recommend). Do not lose your room key!
Stayed 2 nights in Apr 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and onsens are so beautiful. I do wish
Stayed 1 night in Apr 2025

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our honeymoon. The staff went above and beyond to make out stay a very special one. The hotel was very high-end and comfortable. We loved our private onsen and the morning breakfast. We also got unlimited ice cream! Would highly recommend this to anyone wanting a special trip or to relax in Hakone.
Stayed 2 nights in Mar 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our two days. Amazing experience
Stayed 2 nights in Apr 2025

10/10 Excellent

harry

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked: - Close to hiking spots - The Onsens were clean and beautiful - The Welcome crew and even the staff when we were departing gave exceptional service - The PJs and robe were so convenient and beautiful to wear. - In-room massage chair was a plus - The entire staff during our stay was phenomenal and we felt like royalty. - Some of breakfast items in the buffet were overcooked - Switching shoes before and after using the restrooms were an inconvenience - The shuttle service (hours) was very inconvenient since our train arrived right before the driver took a lunch break Overall, it was an amazing hotel!! Thank you for the experience.
Stayed 1 night in Mar 2025

10/10 Excellent

Razmik, Glendale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Excellent hot springs facility except the tiny bath tub in our balcony for hot springs. Great breakfast and dinner buffet, outstanding staff and service
Stayed 2 nights in Apr 2025

10/10 Excellent

Yuh-Shin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceptional breakfast buffet, nice kaiseki dinner, loved the private onsen
Stayed 1 night in Apr 2025

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Lovely onsen. Fun free music in the lobby nightly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Itay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing beautiful hotel. amazing buffet dinner and breakfast. Onsens are superb and great amenities. even had a nice jazz concert in the lobby when we got there
Stayed 1 night in Apr 2025

10/10 Excellent

Winnie, Markham

Stayed 1 night in Apr 2025

10/10 Excellent

Robert R, Mcallen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Enjoyed the dinner and breakfast buffet. We loved using the yukatas
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed staying at Ten-yu for my first time in Japan. It was such a relaxing experience and such a relaxing place to stay

10/10 Excellent

Roy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Kowakien Ten-yu is a place to go to make full use of the facility. This is an excellent resort, 5 Stars definitely. The staff members were impeccable. They went the extra mile to meet our needs. The rooms were super. All of our rooms were large with an onsen tub in the balcony with the a great view. Nevertheless, a dip in the main onsen was amazing. There was also a heated pool that was great for the kids. A couple things to keep in mind is that this resort is deep in the mountains with limited transportation and eateries. We only had breakfast at the resort, which was first rate. We wished we had made reservation for dinners. As for transportation, check the bus schedule before hand. Also, be sure to make reservations for taxi before hand too. We truly had a relaxing, enjoyable stay.
Stayed 2 nights in Mar 2025