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Hakone Suisen

2.0 star property

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Lobby
Hot springs
Lobby
Lounge
Executive Triple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
254 Ohiradai, Hakone, Kanagawa, 250-0405
  • Hakone Open Air Museum
    ‪6 min drive‬
  • Hakone Gora Park
    ‪6 min drive‬
  • Hakone Kowakien Yunessun
    ‪6 min drive‬

Room options

View all photos for Comfort Quadruple Room, Non Smoking, Mountain View

Comfort Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Comfort Quadruple Room, Non Smoking, Mountain View

  • Mountain view
  • 323 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Executive Triple Room, Non Smoking, Mountain View

Executive Triple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Executive Triple Room, Non Smoking, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Single Room, 1 Twin Bed, Non Smoking, Mountain View

Single Room, 1 Twin Bed, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Single Room, 1 Twin Bed, Non Smoking, Mountain View

  • Mountain view
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room, Non Smoking, Mountain View

Standard Triple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room, Non Smoking, Mountain View

  • Mountain view
  • 269 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Deluxe Quadruple Room, Non Smoking, Mountain View

Deluxe Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Deluxe Quadruple Room, Non Smoking, Mountain View

  • Mountain view
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Quadruple Room, Non Smoking, Mountain View

Superior Quadruple Room, Non Smoking, Mountain View | Iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room, Non Smoking, Mountain View

  • Mountain view
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

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  • Free WiFi
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The price is $375
per night
$415 total
includes taxes & fees
Apr 29 - Apr 30
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About this property

Hakone Suisen

Ryokan in Ohiradai
A microwave in a common area, a refrigerator in a common area, and free self parking are available at this ryokan. WiFi in public areas is free. Other amenities include a vending machine. Housekeeping is available on request.
Hakone Suisen offers 15 accommodations with rice cookers and slippers. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include bidets, hair dryers, children's slippers, and toothbrushes and toothpaste.

This Hakone ryokan provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). LCD televisions are featured in guestrooms. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 3:00 PM to 11:00 PM. There are 2 hot springs open between 3:00 PM and 11:00 PM.
Hakone Suisen features hot springs. Public areas are equipped with complimentary wireless Internet access. This hot springs ryokan also offers a vending machine, a microwave in a common area, and a refrigerator in a common area. Onsite self parking is complimentary.

Hakone Suisen has designated areas for smoking.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Things to do

  • 2 hot springs

Family friendly

  • Children's books
  • Children's dinnerware
  • In-room full-sized refrigerator/freezer
  • In-room microwave

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Spa

  • 2 hot springs
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 106 ºF
  • Public bath open from 3:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Children's slippers
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Rice cooker
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Hot springs access available from 3:00 PM to 11:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Hakone Suisen Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 60 out of 73 reviews
Rating 8 - Good. 11 out of 73 reviews
Rating 6 - Okay. 1 out of 73 reviews
Rating 4 - Poor. 0 out of 73 reviews
Rating 2 - Terrible. 1 out of 73 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

weidong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are the best, the facilities are in excellent condition, onsets are great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mihai-Razvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing overnight stay at Hakone Suisen. The staff were fantastic, the hotel was very clean and welcoming, and the indoor onsen was incredible. Bonus for the room with an amazing view!
Stayed 1 night in Dec 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Stayed 3 nights in Nov 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quiet, restorative
Comfy, quiet, beautiful, welcoming place. My family enjoyed our one night stay. It was the perfect thing in the midst of our vacation. The staff were very helpful, the rooms and facilities excellent. The surroundings so beautiful.
Stayed 1 night in Nov 2024

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay at an Onsen
This was an amazing experience for my first onsen. Traditional but yet innovative. The check in and check out was easy, the staff are super friendly and knowledgeable and made the whole stay wonderful. Always willing to accommodate.
Stayed 1 night in Nov 2024

10/10 Excellent

andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Lelia

Traveled with partner
Liked: Staff & service, property conditions & facilities
This place is the best! My husband and I wanted to visit Hakone for an day and I’m so glad I found this spot—close to the train station (we walked)—and a gorgeous view from our room. It was so peaceful and the outdoor baths are lovely! Yummy pastries in the morning and the staff are very kind and helpful.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was super helpful and friendly! Wish it was a bit more centrally located as the bus was unreliable and the train takes a while to get to get you around.
Stayed 3 nights in Oct 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of mountains. Open site onsen is incredibly picturesque and relaxing.
Stayed 1 night in Oct 2024

10/10 Excellent

Su

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I've ever stayed at! Exceeded expectations, definitely coming back
Stayed 1 night in Oct 2024

8/10 Good

Shane

Traveled with group
Liked: Cleanliness, amenities
Staff was a bit stand offish and not very helpful. Meal options very limited
Stayed 2 nights in Sep 2024

10/10 Excellent

Johnny

Everything was awesome ! Thank you for hosting me !
Stayed 1 night in Jul 2024

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice & quiet ryokan on the way up the mountain in the Mt. Fuji/Hakone region. If you're trying to avoid the crowds down at the bottom (Hakone) or up at the top (Fujikawaguchiko), this place is for you. If you want water, it's near Lake Ashi where you can catch the sightseeing "pirate" ships. If you're looking for an onsen, there's a public outdoor bath as well as an indoor one in the bathing area downstairs (where you can soap, shampoo, etc.). NOTE: while other ryokan serve traditional bfast & dinner meals, this one does western bfast only, so be sure you have dinner elsewhere before returning for the evening, else have to order "room service" made up of canned food or instant noodles. The staff/service are friendly and help you exchange your shoes for slippers when you enter. The only knocks (minor) I'd give are that: 1) we were told there were no extra pillows available and that they'd have to go to other rooms to take pillows from there (who ever heard of a place of lodging with no extra pillows?), and 2) while it's a short 210m/690ft walk from the Ohiradai train station, the sidewalk is quite narrow, and cars are zooming up/down the mountain, so probably not advised if you're bring super young kids or elderly parents unless you've rented a car or taken a taxi to arrive. Other than that, it was quite the pleasant stay, quiet & peaceful, no other lodging directly next door, and a great resbit from the hustle-n-bustle of big cities like Tokyo & Kyoto.
Stayed 2 nights in Jun 2024

10/10 Excellent

Tajen

Stayed 1 night in Jun 2024

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing. Staff was very helpful and informative. The view from the balcony was amazing.
Stayed 1 night in Jun 2024

6/10 Okay

amanda

Stayed 1 night in Jun 2024

10/10 Excellent

zui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although theres no restaurant in the hotel, you can order some frozen stuffs that u can heat in the kitchen which i initially was not excited about. But actually this is rhe first time i enjoyed a frozen pizza which i heated in the mini toaster. It was soo good. From the menu i think the pizza was made in collaboration with a japanese chef
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and views. Very peaceful and relaxing. Staff was outstanding. Highly impressed and recommended.
Stayed 2 nights in May 2024

10/10 Excellent

ANA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, tranquil. Staff was pleasant and helpful. And the property was very very clean.
Stayed 1 night in May 2024

10/10 Excellent

Espen Ogino

Stayed 2 nights in May 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a quite remote region, but accessible to bus and train for easy mobility. Room felt very traditional and had an incredible view of lush forest.
Stayed 1 night in May 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room offers bed as well as futon. Window with magnificent mountain view yet offering privacy. Staffs are super helpful providing tips on our trip. High end good quality toiletries. Indoor outdoor Onsen plus 24hours Foot Bath. Dining room pastry breakfast and a common entertainment room with great vibe and cosy seatings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular. Hard to find the words, highly highly recommend ❤️🇯🇵
Stayed 1 night in Apr 2024