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Hoshino Resorts KAI Sengokuhara

4.0 star property

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Public bath
Japanese-style Suite with Outdoor Bath RB2 | Down comforters, minibar, in-room safe, individually decorated
Japanese-style Suite with Outdoor Bath RB2 | Bathroom | Separate tub and shower, spring water tub, rainfall showerhead
Property amenity
[Annex] Japanese-style Suite with Outdoor Bath RD2 | Down comforters, minibar, in-room safe, individually decorated

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
817-359 Sengokuhara, Ashigarashimogun, Hakone, Kanagawa, 250-0631
  • Sengokuhara Onsen
    ‪1 min walk‬
  • Hakone Venetian Glass Museum
    ‪13 min walk‬
  • Lalique Museum Hakone
    ‪14 min walk‬
  • Atsugi Air Base (NJA)
    ‪91 min drive‬

Room options

View all photos for Japanese-style Suite with Outdoor Bath RB2

Japanese-style Suite with Outdoor Bath RB2 | Down comforters, minibar, in-room safe, individually decorated

Japanese-style Suite with Outdoor Bath RB2

  • 678 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for [Annex] Japanese-style Suite with Outdoor Bath RD2

[Annex] Japanese-style Suite with Outdoor Bath RD2 | Down comforters, minibar, in-room safe, individually decorated

[Annex] Japanese-style Suite with Outdoor Bath RD2

  • 1399 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese-style Suite with Outdoor Bath RC3

Japanese-style Suite with Outdoor Bath RC3 | Down comforters, minibar, in-room safe, individually decorated

Japanese-style Suite with Outdoor Bath RC3

  • 678.00 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for [Annex] Japanese-style Suite with Outdoor Bath RA2

[Annex] Japanese-style Suite with Outdoor Bath RA2 | Down comforters, minibar, in-room safe, individually decorated

[Annex] Japanese-style Suite with Outdoor Bath RA2

  • 484 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Hoshino Resorts KAI Sengokuhara

4-star ryokan in Sengokuhara
Along with spa services, this smoke-free ryokan has a 24-hour front desk and free breakfast. Free WiFi in public areas and free self parking are also provided.
Hoshino Resorts KAI Sengokuhara offers 16 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. Digital television is provided.

Bathrooms include separate bathtubs and showers with rainfall showerheads, spring water baths, slippers, and toilets with an electronic bidet. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an outdoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This hot springs ryokan also offers spa services and an elevator. Onsite self parking is complimentary.

Hoshino Resorts KAI Sengokuhara is a smoke-free property.

A complimentary local cuisine breakfast is served each morning between 7:30 AM and 9:00 AM.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 9:00 AM
  • Kaiseki meal

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hoshino Resorts KAI Sengokuhara Inn
Hoshino Resorts KAI Sengokuhara Inn Hakone
Hoshino Resorts KAI Sengokuhara Hakone
Ryokan Hoshino Resorts KAI Sengokuhara Hakone
Hakone Hoshino Resorts KAI Sengokuhara Ryokan
Ryokan Hoshino Resorts KAI Sengokuhara
Hoshino Resorts KAI Sengokuhara Ryokan
Hoshino Resorts KAI Sengokuhara Hakone
Hoshino Resorts KAI Sengokuhara Ryokan Hakone

Hoshino Resorts KAI Sengokuhara Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 49 out of 58 reviews
Rating 8 - Good. 5 out of 58 reviews
Rating 6 - Okay. 3 out of 58 reviews
Rating 4 - Poor. 1 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at Hoshino Kai Resort
Stayed 1 night in Nov 2024

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities; calming, modern beauty of the facility; and the attentive service of the staff are exceptional. High recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay. The private onsens were our main draw and they did not disappoint. The room itself is huge with a large balcony. The decor is so calming. The shower is lovely. The staff and all the meals were so interesting with wonderful presentation. We loved our stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Mami, San Francsco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is exceptional. All employees are so attentive and friendly. The facilities are spot less. The room is very spacious, and private onsen in the room was very nice.
Stayed 1 night in Apr 2024

8/10 Good

Harm P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time for my husband and I staying at a top notch Hoshino resort! The experience of approaching and entering the building is a memorable experience by itself! When we arrived by a taxi at the resort on Nov 14, we are greeted by the staff outside by the gate, and she helps me with my carry-on and lead us to the reception area upstairs with an impressive escalator. The whole space inside the common areas, our assigned room and the garden outside are meticulously fantastic. As an architect myself, I could say the whole place is an amazing architectural experience which heightened your senses! The staff is very courteous and the service is impeccable, which reflects the quality of such a resort. It is without a doubt the best experience for such a highly rated resort! The quietness of the place when experiencing the whole resort from the moment we arrived to incredible dinner and breakfast time, until we checked out, I believe it is due to the well planned and organized space and highest level of staff. From the moment you enter the reception area and waiting for our room to be ready, it is so quiet and peaceful. Our apologies to only give you a 4 star, only to get your attention. The one star is taken off due to the fact that while everything else in our room is impeccably clean, the shower glass doors however was probably unintentionally forgotten to get cleaned, as those glass doors still showed water marks from previous use. Otsukaresamadeshita.
Stayed 1 night in Nov 2023

10/10 Excellent

Yu kai

Liked: Cleanliness, staff & service, room comfort
I would stay here again! So quiet! Good food!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to rest and relax.
Stayed 2 nights in Oct 2023

10/10 Excellent

Veronika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecellent! Would highly recommend!
Stayed 3 nights in Oct 2023

8/10 Good

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Secluded Resort
It was an amazing stay at the Hoshino Resorts KAI Sengokuhara. If seclusion and privacy are what you are looking for, this is the place. The private outdoor onsen was incredible and so was the rest of the room. We had a nine-course pre-set dinner, which was delicious. If you are allergic to seafood, you should let them know ahead of time. The Pirate Ship cruise of Lake Ashi is only minutes away by public bus. There are a lot of restaurants and shops in that area.There was a bit of miscommunication during our checkA-our that delayed us for several minutes. This would normally be okay, but we checked out very early to catch a train and we’re almost late.
Stayed 1 night in Oct 2023

10/10 Excellent

Jinwook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carminia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and easy to get around. It was hard to find at first. Staff was so nice.
Stayed 1 night in Oct 2023

10/10 Excellent

zhong

Liked: Cleanliness, staff & service, property conditions & facilities
Good trips
Stayed 1 night in Sep 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Laila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is even more beautiful in person. No pictures could ever do justice to it. The staff are so kind, timely, professional and thoughtful. The dining experience was outstanding. I had just broken my leg and they assisted me with a wheelchair, extra pillows, ice and even helped me call the hospital because I don't speak Japanese. Overall an oustanding experience and I recommend this ryokan to anyone staying in the area!
Stayed 1 night in Aug 2023

8/10 Good

Sayuri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything!
Stayed 1 night in Jun 2023

10/10 Excellent

Isabella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and surrounding areas. Slightly out of the way though so to explore the area I would recommend renting a car because taxis can become booked out.
Stayed 1 night in May 2023

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The food was outstanding! Perfection!
Stayed 2 nights in Apr 2023

10/10 Excellent

Boramee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Joleen

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is exceptional. We absolutely loved staying here and wish we were here longer. The property and staff were amazing. Food amazing. Amenities amazing. Transportation is convenient to the bus lines which is easy within Hakone itself. We opted for taxi from Odawara station to the hotel. Saved us soooo much energy and chaos trying to get on and off the bus with luggage. I want to head back here again with our family. So so so so so amazing
Stayed 2 nights in Mar 2023

10/10 Excellent

Carmen Ka Man

Stayed 1 night in Mar 2023

10/10 Excellent

Rahul

Stayed 2 nights in Feb 2023