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Hotel Green Plaza Hakone

3.5 star property

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Hot springs
Lobby
Exterior
Japanese-Style Room with Futon, Mountain View, 36㎡ | View from room
Japanese Western Style Room with Mt. Fuji View Non Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
$199
Sep 9 - Sep 10

Explore the area

View in a map
1244-2 Sengokuhara Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0631
  • Ōwakudani
    ‪3 min drive‬
  • Lake Ashi
    ‪7 min drive‬
  • Hakone Kowakien Yunessun
    ‪7 min drive‬

Room options

View all photos for Twin Room, Non Smoking ( 2 Person)

Twin Room, Non Smoking ( 2 Person) | In-room safe, blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking ( 2 Person)

8.0 out of 10
Very good
(3 reviews)
  • 321 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Room with Mt. Fuji View Non Smoking

Japanese Western Style Room with Mt. Fuji View Non Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Japanese Western Style Room with Mt. Fuji View Non Smoking

  • 388 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese-Style Room with Futon, Non Smoking

Japanese-Style Room with Futon, Non Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Japanese-Style Room with Futon, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • 388 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Asian Twin Room with Open-air bath, Non Smoking, 36sqm

Asian Twin Room with Open-air bath, Non Smoking, 36sqm | In-room safe, blackout drapes, free WiFi, bed sheets

Asian Twin Room with Open-air bath, Non Smoking, 36sqm

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon

Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon | In-room safe, blackout drapes, free WiFi, bed sheets

Japanese-Western Style Room, Non Smoking, 2 Single and 2 Futon

9.0 out of 10
Wonderful
(4 reviews)
  • 310 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

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About this property

Hotel Green Plaza Hakone

3.5-star hotel in Sengokuhara
Along with a restaurant, this hotel has a coffee shop/cafe and spa services. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Additionally, a 24-hour front desk, wedding services, and a garden are onsite.
Hotel Green Plaza Hakone offers 123 air-conditioned accommodations with safes and slippers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bidets, complimentary toiletries, and hair dryers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials. A variety of treatment therapies are provided, including reflexology.

Public bath/onsen services include an outdoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are indoor/outdoor hot springs open between 1:00 PM and midnight. The temperature in the hot springs is set to 106°F.

Dining options at the hotel include a restaurant and a coffee shop/cafe. Wireless Internet access is complimentary. Hotel Green Plaza Hakone features hot springs. A train station pick-up service and a train station drop-off service are complimentary for guests. This hot springs hotel also offers spa services, a vending machine, and a garden. Onsite self parking is complimentary.

Hotel Green Plaza Hakone has designated areas for smoking.

Hananowa - This buffet restaurant serves breakfast and dinner. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 9:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Hananowa

Things to do

  • Indoor/outdoor hot spring

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • In the mountains

Spa

  • Facials
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 106 ºF
  • Indoor/outdoor hot spring
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests traveling with a service animal must contact the property prior to arrival.
This property is unable to accommodate dietary restrictions. Guests with food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos, including tattoo stickers, to use the facilities.

We should mention

Hot springs access available from 1:00 PM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Green Plaza Hakone
Hotel Green Plaza
Hotel Green Plaza Hakone
Hotel Green Plaza Hakone Hotel
Hotel Green Plaza Hakone Hakone
Hotel Green Plaza Hakone Hotel Hakone

Hotel Green Plaza Hakone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 216 out of 426 reviews
Rating 8 - Good. 146 out of 426 reviews
Rating 6 - Okay. 47 out of 426 reviews
Rating 4 - Poor. 13 out of 426 reviews
Rating 2 - Terrible. 4 out of 426 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There were some positives to our stay including the view of Mt Fugi and access to ropeway. The hotel lobby and dining area were clean. The hotel room was old, worn and dated. Not what was shown in online images. The onsen had amazing view but the facilities were old and worn. The gardens were overgrown and unkept. There were limited options for basics such as water since there were limited hours for gift shop and lounge. There was a discrepancy between what was advertised and what we experienced.
Stayed 1 night in Jun 2025

4/10 Poor

kyunghee, los angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff extremely cordial and accommodating! We wish the room is air conditioned during our stay.
Stayed 1 night in May 2025

10/10 Excellent

Maricris

Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a Ryokan with breakfast and dinner (half board( included) that has the Japanese spa in the hotel. Although this didn’t have the set dinner I was looking for, the buffet style dinner to me is equally as good with decent selection. We (fam of 4 with 2 teenage kids) stayed in Kai’s ese style room and we were impressed by the size of the room as well as the direct view of Fuji mountain (when it decides to appear). Hotel is 5 min walk to the cable car station and 1 stop from the black eggs. It has shuttle to 2 bus stops too that is convenient. 1 of the bus stop is a 5 min walk too. Overall I loved it. Would recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Onsen hotel with a view

Stayed for one night with family. Great views of mt Fuji from hotel and onsen. Food at dinner and breakfast very good in quality and range. Windy during stay so no ropeway making access by public transport indirect although not an issue as travelled relatively lightly.
Stayed 1 night in Apr 2025

10/10 Excellent

andrea, Batavia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel. The view of Mt Fuji from the outdoor onset was breathtaking. The buffet was delicious.
Stayed 1 night in Apr 2025

10/10 Excellent

Keanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Ubako ropeway and bus stop. Appreciated the dinner and breakfast buffets - the food was delicious! Rooms were cozy and comfortable. Onsen was nice as well.
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property up in the mountains. Just a short walk from the ropeway station. Beautiful on site onsen. Our room had Mount Fuji view. The breakfast and dinner buffet is outdtanding! Large selection.
Stayed 2 nights in Mar 2025

10/10 Excellent

Daliwala

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful weather and environment.
Stayed 1 night in Jan 2025

4/10 Poor

SHUK KI

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Minako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still the only hakone osen can see mt fuji!
Stayed 1 night in Dec 2024

6/10 Okay

Wenchyi

Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian

Stayed 1 night in Oct 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful remote hotel

Best buffet. We ate til our hearts content. The bathroom is very outdated and small so our family used the onsen daily, it had a wonderful view anyways. The hotel is Very remote and difficult to get to, but well worth it.
Stayed 1 night in Sep 2024

10/10 Excellent

Mauricio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time in Hakone

My friends and I visited Hakone for the first time and stayed here for a night. We were very happy at the end of the stay. We weren't expecting the buffet dinner and breakfast to be included. The onsen was great, couldn't see Mount Fuji from it but got a good view from our room. Overall a pleasant stay
Stayed 1 night in Sep 2024

10/10 Excellent

Jinling

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Japanese style dinner buffet was great! Lots of various tasty dishes and nice service. The garden and hot spring area have good Fiji Mountain view. I would definitely be back there if I travel to Hakone again.
Stayed 1 night in Sep 2024

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up in the mountains. Get the Hakone free pass which helps with transportation. We were there for 4 days. Mt. Fuji came out twice and it was majestic. View of mt fuji from hotel is great especially from upper floors. The onsens were clean and relaxing. They provide yukata, casual kimonos, to wear to breakfast and dinner. We wore ours everytime. We rented the traditional tatami room. Futons on the floor was some of the best sleep I've had in months. Highly recommend purchasing the dinner options ahead of time. Delicious choices. We loved the gardens. The path from the ropeway to the hotel could use some work the first 15 meters. Kind of rocky. After that its easy overall and takes about 4 minutes to get there. This is definitely a hotel to come back to. We loved it.
Stayed 3 nights in Sep 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Wish the lounge was open to eat since it is so remote.
Stayed 1 night in Sep 2024

10/10 Excellent

Yuhua

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable, beautiful view and nice onsen
Stayed 1 night in Jul 2024

10/10 Excellent

Glenn

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin, San Francisco

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great staff, very friendly and helpful. Dinner and breakfast buffets were delicious and good variety.
Stayed 1 night in Jul 2024

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to view Mount Fuji at the hot spring during our stay which is a real bonus
Stayed 2 nights in Jul 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Neat and tidy but dated
Stayed 2 nights in Jun 2024