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Hotel Indigo Hakone Gora, an IHG Hotel

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Indigo Hakone Gora, an IHG Hotel

Down comforters, minibar, in-room safe, individually decorated
Hot springs
Garden
Suite, 2 Twin Beds, River View (Private Hot Spring) | Property amenity
Balcony view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Miyagino Hayakawa Breakwater Cherry Blossoms
    ‪7 min walk‬
  • Hakone Gora Park
    ‪11 min walk‬
  • Hakone Museum of Art
    ‪14 min walk‬
  • Atsugi Air Base (NJA)
    ‪75 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds (Private Hot Spring)

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 2 Twin Beds (Private Hot Spring)

  • 391.4 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Private Hot Spring)

  • 391.4 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down comforters, minibar, in-room safe, individually decorated

Standard Room

  • 391.4 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, River View (Private Hot Spring)

  • 533.7 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, River View (Private Hot Spring)

Standard Room, 2 Twin Beds, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Standard Room, 2 Twin Beds, River View (Private Hot Spring)

  • 391.4 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, River View (Private Hot Spring)

  • 391.4 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, River View (Private Hot Spring)

Suite, 2 Twin Beds, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Suite, 2 Twin Beds, River View (Private Hot Spring)

  • 818.4 sq ft
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Private Hot Spring)

  • 607 sq ft
  • Sleeps 4
  • 1 King Bed

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Room

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The price is $514
per night
$621 total
includes taxes & fees
Feb 5 - Feb 6
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About this property

Hotel Indigo Hakone Gora, an IHG Hotel

4.5-star hotel in Gora
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel Indigo Hakone Gora, an IHG Hotel offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are hot springs open between 7:00 AM and 10:00 PM.
Hotel Indigo Hakone Gora, an IHG Hotel features hot springs and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a terrace, multilingual staff, and concierge services. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Hotel Indigo Hakone Gora, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Riverside Kitchen & Bar - This restaurant serves breakfast, lunch, and dinner.
Riverside Kitchen & Bar - Onsite bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,294 for adults and JPY 2,034 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 102 ºF

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4294 for adults and JPY 2034 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Clothing is optional at this property
Hot springs access available from 7:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora, An Ihg
Hotel Indigo Hakone Gora, an IHG Hotel Hotel
Hotel Indigo Hakone Gora, an IHG Hotel Hakone
Hotel Indigo Hakone Gora, an IHG Hotel Hotel Hakone

Hotel Indigo Hakone Gora, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 494 out of 652 reviews" "
Rating 8 - Good. 109 out of 652 reviews" "
Rating 6 - Okay. 25 out of 652 reviews" "
Rating 4 - Poor. 16 out of 652 reviews" "
Rating 2 - Terrible. 8 out of 652 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Frederic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, somewhat remote location
Stayed 2 nights in Oct 2024

10/10 Excellent

hon ming

Stayed 3 nights in Oct 2024

10/10 Excellent

KAM LEUNG

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Arrival can be more seamless such as when a large group of people arrive by the shuttle before check in time, can simply ask would like to wait or come back later instead of everybody sitting at the restaurant and wait one by one, end up finish check in procedure but telling you room will only ready at 15:00. It waste lots of time as guest perspective. Staff who escort me to the lift are walking super fast, I literally need to run after him, but anyway is very friendly and keep smiling on the face. Breakfast is crowed but can tell staff are tried their best to accommodate every request and still in a very polite manner, except missed my coffee order after I sit in. I have to go coffee station by myself at the end. Hotel are new and maintain in are very good condition, however service can be way more better as IHG branded.
Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Majhid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private onsen rooms are superb and nothing beats soaking in the tub after a day of hiking. Limited food options nearby but the restaurant and bar are sublime.
Stayed 2 nights in Oct 2024

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful and restful stay here. The staff were lovely and the views can not be beat.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shogo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kimli, Surrey

Traveled with partner
Liked: Property conditions & facilities
Gorgeous property with wonderful staff! The restaurant was top notch, we really enjoyed our stay!
Stayed 2 nights in Oct 2024

8/10 Good

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not in a good location, have to walk up 300 stairs to Gora station. and even more chaotic with its very bad shuttle bus (its actually a 7 seats) arrangement during the check out period. river view room is quite noisy withe the small falls. staff is helpful but would be great if they smile a bit more
Stayed 1 night in Oct 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly nice hotel with excellent amenities and helpful staff that speak English. A car is available on request to Gora Station that lets you access the Hakone loop. Recommend scheduling pickup in advance as the step path to the hotel from Gora Station is a bit lengthy. Restaurant was used for dinner and breakfast and both were delicious. Definitely book a room with a private onsen and Riverview.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! The staff was very friendly, and they make it very convenient to get around with their shuttle services.
Stayed 2 nights in Oct 2024

10/10 Excellent

KRISTEN

Liked: Staff & service, property conditions & facilities
Really beautiful property tucked into the side of the mountain. Private onsen on the balcony overlooking the river and mountains was a dream. The public onsen was fabulous, I didn't want to leave! Easy walk up the hidden stairs to get to Gora restaurants and the ropeway over Mt hakone to see the lake and shrines. The on site restaurant was pretty good, too, I loved the chef tasting menu. 24 hour gym and room service. Everything you could want in a hotel!
Stayed 2 nights in Oct 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
I expect better service from a 5-star hotel. It is not acceptable that welcome drink is served using paper cup. And no one help us to carry our luggage to hotel room.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at the hotel. The room was very comfortable and the hotel onsen was very nice. It’s a great place to relax away from the busier part of Hakone. Staff was very attentive and offered great service.
Stayed 2 nights in Oct 2024

4/10 Poor

Kristen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was quite disappointed with my stay at this hotel. From the moment we arrived, we felt unwelcome and had to wait far too long to check in, even though our room was available. It was frustrating to be the only couple left waiting, especially since we arrived earlier than many other guests. We were advised to use the spa while we waited, but when we rented swimsuits, we were disappointed by the poor fit. The staff's response to our concerns only made us feel more uncomfortable. While the room itself was nice, the overall service left much to be desired. Additionally, I would urge Expedia to reconsider labeling this hotel as LGBTQ friendly, as that did not align with our experience at all. Overall, I cannot recommend this hotel based on my stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with our room plus private onsen. Everything felt luxe and taken care for.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel to relax and recharge in Hakone. We enjoyed the private onsen and room amenities - felt like a spa. The room was quite large and comfortable. The restaurant was delicious and the lounge happy hour was a nice way to relax. The staff were attentive and friendly. The hotel offers a convenient shuttle service to Odawara and Gora station, which was easier than public transportation.
Stayed 1 night in Oct 2024

10/10 Excellent

Fanling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, incredible food, tranquil private onsen, convenient shuttle to & from Odawara and Gora station
Stayed 2 nights in Oct 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very serene and relaxing
Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The onsen in the room was a very unique and amazing experience. We were overall very happy with our stay at the hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Chien Hui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is very good, the room space also great, A very comfortable stay
Stayed 1 night in Sep 2024