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Hotel Indigo Hakone Gora by IHG

4.5 star property

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Photo gallery for Hotel Indigo Hakone Gora by IHG

Suite, 2 Twin Beds, River View (Private Hot Spring) | Property amenity
Standard Room, 2 Twin Beds, River View (Private Hot Spring) | 1 bedroom, down comforters, minibar, in-room safe
Garden
Balcony view
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Laundry
$308
Sep 4 - Sep 5

Explore the area

View in a map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Hakone Gora Park
    ‪9 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Ōwakudani
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds (Private Hot Spring)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds (Private Hot Spring)

9.0 out of 10
Wonderful
(12 reviews)
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed (Private Hot Spring)

9.6 out of 10
Exceptional
(11 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, down comforters, minibar, in-room safe

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View (Private Hot Spring) | 1 bedroom, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(12 reviews)
  • 534 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, River View (Private Hot Spring)

Standard Room, 2 Twin Beds, River View (Private Hot Spring) | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds, River View (Private Hot Spring)

10.0 out of 10
Exceptional
(33 reviews)
  • 391 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring) | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, River View (Private Hot Spring)

9.8 out of 10
Exceptional
(25 reviews)
  • 391 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, River View (Private Hot Spring)

Suite, 2 Twin Beds, River View (Private Hot Spring) | 1 bedroom, down comforters, minibar, in-room safe

Suite, 2 Twin Beds, River View (Private Hot Spring)

10.0 out of 10
Exceptional
(3 reviews)
  • 818 sq ft
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Bathroom | Separate tub and shower, spring water tub, free toiletries, hair dryer

Suite, 1 King Bed (Private Hot Spring)

  • 607 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Indigo Hakone Gora by IHG

4.5-star hotel in Gora
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with digital channels and smart speakers. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs open between 7:00 AM and 10:00 PM.
Hotel Indigo Hakone Gora by IHG features hot springs and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a terrace, multilingual staff, and concierge services. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Hotel Indigo Hakone Gora by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Riverside Kitchen & Bar - This restaurant serves breakfast, lunch, and dinner.
Riverside Kitchen & Bar - Onsite bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,900 for adults and JPY 2,300 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 102 ºF
  • Public indoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Smart speaker

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4900 for adults and JPY 2300 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 7:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Hotel Indigo Hakone Gora by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 653 out of 838 reviews
Rating 8 - Good. 123 out of 838 reviews
Rating 6 - Okay. 34 out of 838 reviews
Rating 4 - Poor. 17 out of 838 reviews
Rating 2 - Terrible. 11 out of 838 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Stayed 1 night in May 2025

10/10 Excellent

Anastasiya, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable, welcoming. Staff and service is amazing.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. The view on the balcony was superb. Staff were super friendly and helpful. Would definitely come back.
Stayed 1 night in May 2025

10/10 Excellent

Rachel

Stayed 2 nights in May 2025

10/10 Excellent

ALLEN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and its amenties and restaurants
Stayed 3 nights in May 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with excellent staff.
Stayed 2 nights in May 2025

8/10 Good

Armine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent restaurant (lunch and dinner 10/10, breakfast buffet was 7/10). We had a private onsen river view
Stayed 2 nights in May 2025

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness
Too expensive for what it offers. For the price per night, I expected far more. Let me be absolutely clear: the hospitality was above and beyond—staff were kind, responsive, and generous with their time. But the amenities? Not so much. The property has a Western-style, Colorado-hipster aesthetic that now feels a bit tired and dusty around the edges. It could use a refresh. It is also quite clearly not a Japanese-run hotel. The automatic 15% tip added to the restaurant bill is out of step with local norms—tipping is not customary in Japan, and this felt presumptuous at best. The clientele skews foreign, with some guests louder and more entitled than others. If you are looking for a Japanese experience, this is not it. Again, I appreciated the genuine hospitality, but this feels like a foreign-operated chain hotel charging an exorbitant rate for an underwhelming stay. Not worth the price. PS: If you want luxurious, try Fufu (although a tad more expensive).
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in a convenient location

Very nice hotel - we liked the room design, the onsen (the only time we could bathe together as it wasn't single sex), the footbath overlooking the river and the cocktails. We ate dinner one night (simple grill and just avoid the wagyu if you don't want to pay a lot) which was good. There is a brand new huge sushi restaurant 2 minutes walk away which was great and also a 7-11 (open 24 hours) if you want a lighter breakfast than the buffet the hotel offers (the only negative - I wish hotels would offer a simple breakfast option not just a buffet). The hotel was convenient for public transport (bus stop 2 mins walk away) and has a great shuttle service during the day, including to/from Odawara.
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Stayed 2 nights in May 2025

10/10 Excellent

Arzhane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was flawless including the staff who all were multi lingual
Stayed 1 night in May 2025

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, loved in ensuite onsen as well as public onsen. Staff attentive and friendly Close to Gora station (by shuttle or uphill walk) and access to many attractions. We arrived at
Stayed 2 nights in May 2025

2/10 Terrible

pedro, miami

Liked: Cleanliness, staff & service, property conditions & facilities
El Hotel esta en medio de la nada, y fuera del Hoyel lo poco que puedes encontrar para comer o caminar un rato cierra a las 5
Stayed 1 night in May 2025

6/10 Okay

Kaitlin

Stayed 3 nights in May 2025

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay in Hakone. All the staff were very helpful the hotel onsen and private onsen on our balcony were bliss! I wish l had realised we could have got a train to Gora station and then ask for the hotel to send a car to pick us up. The shuttle is less frequent
Stayed 2 nights in May 2025

10/10 Excellent

Lizz

Stayed 1 night in May 2025

8/10 Good

Mumo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is amazing, and the room is very clean. I would’ve liked more Japanese food within the restaurant, but my overall experience was excellent. The staff really helped us navigate the city.
Stayed 2 nights in May 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice but not for me

Hotel was fine. A bit overpriced. Location was out of the way and not that beautiful in terms of natural beauty. Onsen was cheesy
Stayed 2 nights in May 2025

8/10 Good

Chase

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property offered a private onsen in the room with a nice view of the river, however due to the nature of the hotel there are limited amenities. Also the area around the hotel is generally inaccessible by foot as it is in a mountainous area. They do offer a complimentary shuttle bus from the nearby Odawara station to the property and back.
Stayed 1 night in May 2025

10/10 Excellent

harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jonebel

Stayed 2 nights in May 2025

10/10 Excellent

Camille E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Friendly and helpful staff. Room was fantastic with a beautiful view, and cannot beat the private onsen to use at the end of a long day
Stayed 2 nights in Apr 2025

6/10 Okay

Lei

Traveled with family
Liked: Cleanliness, staff & service
The only thing was the hotel only have a 6 seats van to pick up clients, guy either have to wait for 20 to 40 minutes depends, or take a bus or climb stairs to Gora station. If you can back after 6 pm, you will have to walk, like my first day, I could walk at morning due to leg muscle cramping.
Stayed 3 nights in May 2025