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Hotel Musashiya

3.5 star property

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Photo gallery for Hotel Musashiya

Hot springs
Outdoor spa tub
Hot springs
Public bath
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Motohakone 20, Japan, Hakone, Kanagawa, 250-0522
  • Hakone Shrine
    ‪9 min walk‬
  • Lake Ashi
    ‪12 min walk‬
  • Hakone Kowakien Yunessun
    ‪6 min drive‬

Room options

View all photos for Basic Single Room, Mountain View

Basic Single Room, Mountain View | In-room safe, desk, iron/ironing board

Basic Single Room, Mountain View

  • 205 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Futon

View all photos for Japanese-Style Room with Lake View (20sqm)

Japanese-Style Room with Lake View (20sqm) | In-room safe, desk, iron/ironing board

Japanese-Style Room with Lake View (20sqm)

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Lake view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Mountain View (20sqm)

Japanese-Style Room with Mountain View (20sqm) | In-room safe, desk, iron/ironing board

Japanese-Style Room with Mountain View (20sqm)

  • 215 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese Style Room with Lake View

In-room safe, desk, iron/ironing board

Japanese Style Room with Lake View

  • Sleeps 4

Japanese-Style Room with Mountain View

  • Sleeps 6

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About this property

Hotel Musashiya

3.5-star ryokan in Motohakone
Along with a coffee shop/cafe, this ryokan has coffee/tea in a common area and a microwave in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, a library, and free newspapers.
Hotel Musashiya offers 35 air-conditioned accommodations with safes and slippers. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, hair dryers, and children's slippers. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
The ryokan offers a coffee shop/cafe. Wireless Internet access is complimentary. Hotel Musashiya features hot springs. This family-friendly ryokan also offers a library, a terrace, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Musashiya has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:30 AM to 9:00 AM for a fee: JPY 2,000 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Kaiseki meal
  • Tea service

Things to do

  • Books
  • Hot springs
  • Karaoke
  • Library
  • Table tennis

Family friendly

  • Children's dinnerware
  • High chair
  • In-room refrigerator

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby
  • Genkan (entryway)

Room amenities

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • In-room dining only
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Fusuma (room partition)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Tatami (woven mat) flooring
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 2000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Beds and futons are provided based on the number of adults in the reservation.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Set meals are served in guestrooms only (no menus or public dining)
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Musashiya Hakone
Musashiya Hakone
Musashiya
Hotel Musashiya Ryokan
Hotel Musashiya Hakone
Hotel Musashiya Ryokan Hakone

Hotel Musashiya Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 51 out of 153 reviews
Rating 8 - Good. 63 out of 153 reviews
Rating 6 - Okay. 24 out of 153 reviews
Rating 4 - Poor. 11 out of 153 reviews
Rating 2 - Terrible. 4 out of 153 reviews

7.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Matthew, Seattle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Icky! Glad we had only one night!
Stayed 1 night in Sep 2023

2/10 Terrible

Doug

Traveled with family
Disliked: Amenities
Hot and uncomfortable room. Hotel is old and in rundown condition.
Stayed 1 night in Aug 2023

8/10 Good

Samuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great Staff, enjoyed breakfast
Stayed 1 night in Jul 2023

2/10 Terrible

Farrah

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This was the most absolutely disgusting lodging experience I have ever had. One word sums up this hotel perfectly: DIRTY. The sink had old watermarks and toothpaste from the previous guest. There was dust, stains, dirt, and rust everywhere. The bathroom was exceptionally bad, worse than a public bathroom. It is clear that they have never once wiped or disinfected surfaces in the room. The futons were so thin that it felt like you were sleeping straight on the ground. The room also had a horrible public bathroom smell that didn’t go away. The staff was nice but I would not recommend this hotel to anyone, especially given the high price. We got out as soon as we possibly could.
Stayed 1 night in May 2023

8/10 Good

Sunver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is definitely unique! i requested a non-smoking japanese style room which they did provided! i honestly loved the view of the Lask Ashi from my room! The staff was friendly and definitely helpful! I made a mistake of booking a smoking room, but i needed a non-smoking room, which they easily changed it to that when i emailed in regards of my booking mistakes. Their onsen are phenomenal! they had an indoor onsen and outdoor onsen, tried both and i think i love the outdoor onsen over the indoor ones(just a personal preference) I guess my only downside for this hotel is the housekeeping, i did stay for 4 days and 3 nights, it didnt seem that they do any housekeeping at all? luckily i had some plastic bags that i used as a garbage bags(there was also some garbage can in my room, but it didnt look like its enough, since there was no housekeeping during my stays. The room is a little outdated, could really use some renovations in my opinion. But other than those, i would definitely come back to this place and hopefully it gets some improvements in regards of housekeeping and renovations. Oh, they also have some sort of curfew before they locked their doors. If i remember correctly there are 2 doors that you can get in, the main big door which closes at 21:00 pm, and the small door besides it that closes at 23:00 pm, so if you are planning on staying to this place, those are the hours before they close the doors for the night(Ya, it kind of weirds me out regards of curfew)

6/10 Okay

steve

Liked: Amenities
A little run down. Didn’t use shower in their room too dirty. Used so showers. Good location nice view. Staff was nice. Lobby smells musty. Someone was smoking on our floor could smell it all over.
Stayed 2 nights in Apr 2023

6/10 Okay

Carmen

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Old style Japanese hotel, with futon bed and hot baths. Nearby the Hakone shrine and lake view, short walk to the left to see Mt. Fuji. Try and go there to view it around sunrise and/or sunset. Hakone shrine is lit up in the early evening and no one around! If you spend a few days in Hakone get the Hakone Free pass. If only taking the bus to and from the hotel just pay the bus fare which is cheaper. To get there take bes H from odawarra station, bus can get very crowded
Stayed 1 night in Mar 2023

10/10 Excellent

Jiaqi

Traveled with group
Liked: Cleanliness, staff & service, amenities
best view of Hakone Shine

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The view of Ashi Lake is beautiful. The hotel is walking distance to the Hakone Sight Seeing lake cruise. The hotel is a bit dated but other than that, the staffs are very friendly and helpful.
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveler

Traveled with group
The reason I book this Hotel I want to see the lake and cruise around to see the beauty of the little town
Stayed 1 night in Nov 2022

10/10 Excellent

Maylyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. The building was old but it was nice coz i got to experience japanese style room but the toilet doesnt have a bidet.
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location and their service was good, however facility was bit old and was not clean.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facing to Ashinoko-lake and access to those sightseeing places is great.
Stayed 2 nights in Sep 2020

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very pleasent experience

Traditional Japanese room. Futon mats on the ground are a bit hard to get used to but closet had additional bedding to soften the ground. Traditional Japanese breakfast was delicious. Staff was very accomodating.
Stayed 1 night in Aug 2020

10/10 Excellent

CG, LA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very nice and courteous.
Stayed 1 night in Mar 2020

10/10 Excellent

Tomo, Tokyo

Liked: Cleanliness, staff & service, amenities
I wish there was WiFi in the room. Other then that, it was a great place to stay !
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a great location with great view of the lake and the the temple gate. However, condition is terrible. We checked in on a warm afternoon and the AC barely functioned. Staffs had to brought in a fan which barely helped. They told us to leave the room door open as the air in the hallway was cooler. That is not a good idea for a a hotel. Other parts of the room were also old, broken, torn, etc. The condition of the room
Stayed 1 night in Oct 2019

8/10 Good

Roshan Kiran

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Need more lights in room. Bright onea
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is unique about this hotel is its people, their staff are so lovely, helpful and always with a big smile. They do know how to take care of their guests.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

6/10 Okay

Sushil kumar

Liked: Cleanliness, room comfort

For traditional Japanese living in old times

An old property. Run in traditional way by owner Very strict with its conditions check in after 2 only Check out 10 Cleanliness was ok traditional bath and breakfast are great .but room rates are too high
Stayed 1 night in Jul 2019

8/10 Good

Tom, Dublin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The kaiseki meal, onsen and yukata robes were great!
Stayed 1 night in May 2019

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019