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Kinokuniya Ryokan

3.5 star property

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Photo gallery for Kinokuniya Ryokan

Exterior
Hallway
In-room safe, desk, bed sheets
Interior entrance
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Air conditioning
  • Free WiFi
  • Business services
$302
Oct 27 - Oct 28

Explore the area

View in a map
Ashinoyu 8, Hakone, Kanagawa, 250-0523
  • Place, Hakone Kowakien Yunessun
    ‪3 min drive‬
  • Place, Hakone Shrine
    ‪3 min drive‬
  • Place, Lake Ashi
    ‪4 min drive‬

Room options

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm)

In-room safe, desk, bed sheets

Japanese-Style Room with Shared Bathroom (20 - 24sqm)

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Futons

View all photos for Japanese Style Room with Private Bathroom (15-20 sqm)

In-room safe, desk, bed sheets

Japanese Style Room with Private Bathroom (15-20 sqm)

  • 215 sq ft
  • Sleeps 2
  • 2 Twin Futons

View all photos for Comfort Single Room, Japanese Futon

In-room safe, desk, bed sheets

Comfort Single Room, Japanese Futon

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Futon

View all photos for Japanese Style Room with Private Bathroom (15-20 sqm), for 3 occupancy

In-room safe, desk, bed sheets

Japanese Style Room with Private Bathroom (15-20 sqm), for 3 occupancy

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese Style Room with Private Bathroom (15-20 sqm), for 4 occupancy

In-room safe, desk, bed sheets

Japanese Style Room with Private Bathroom (15-20 sqm), for 4 occupancy

  • 215 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 3 Occupancy

In-room safe, desk, bed sheets

Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 3 Occupancy

  • 258 sq ft
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 4 Occupancy

In-room safe, desk, bed sheets

Japanese-Style Room with Shared Bathroom (20 - 24sqm) for 4 Occupancy

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Style Room with Shared Bathroom (20 - 24sqm)

In-room safe, desk, bed sheets

Japanese-Style Room with Shared Bathroom (20 - 24sqm)

  • 258 sq ft
  • Sleeps 1
  • 1 Twin Futon

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About this property

Kinokuniya Ryokan

3.5-star ryokan in Ashinoyu
This ryokan features a 24-hour front desk, a garden, and a front-desk safe. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request.
Kinokuniya Ryokan offers 27 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from midnight to 10:00 PM. There are hot springs on site.
Kinokuniya Ryokan features hot springs. Public areas are equipped with complimentary wireless Internet access. This hot springs ryokan also offers a garden, a front-desk safe, and an elevator. Limited complimentary onsite parking is available on a first-come, first-served basis.

Kinokuniya Ryokan has designated areas for smoking.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Things to do

  • Hot springs

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the boardwalk/promenade

Spa

  • Hot springs
  • Public bath open from midnight - 10:00 PM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The hotel restaurant closes at 6:30 PM.
Guests booked in Half Board rates must check in by 6 PM to receive dinner.
Guests who wish to book dinner are encouraged to contact the property before arrival to pre-book it.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Kinokuniya Ryokan Hakone
Kinokuniya Hakone
Kinokuniya Ryokan Ryokan
Kinokuniya Ryokan Hakone
Kinokuniya Ryokan Ryokan Hakone

Kinokuniya Ryokan Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 43 reviews
Rating 8 - Good. 14 out of 43 reviews
Rating 6 - Okay. 9 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 3 out of 43 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Meagan

Traveled with group
Liked: Cleanliness, staff & service, amenities
This hotel was good-hearted and the food was Japanese artistry. It is an older property and has a very “mountain lodge” kind of feel. The food was interesting but challenging for an unadventurous North American eater. It goes well beyond sushi to escargot and tiny octopi (squids?) over cucumber and a miso sauce. I was impressed with the look of this but I am weak on seafood and so it wasn’t that easy to eat. I expect that it is very seasonal and probably changes to make sure the food is the freshest. The hotel itself is very high up the mountain, with a few walking trails nearby but no other. The hotsprings older facilities but again, overall very nice. It is very close to the bus stop, where the bus comes often from Hakone Yumoto station to Lake Ashinoko and back so that is convenient.
Stayed 1 night in Apr 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite a journey from the station to the ryokan. Well worth it. Elaborate Japanese dinner and breakfast. Outdoor onsen. The new part of the lodge is 80 years old. It has been on this spot for 300 years. Quick bus ride to Lake Ashi next morning.
Stayed 1 night in Apr 2025

10/10 Excellent

Wesley

Stayed 2 nights in Nov 2024

10/10 Excellent

Ser Nam

Stayed 2 nights in May 2024

6/10 Okay

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities
The dinner alone gets a lot of points. Easily some of the best food I have ever had at a ryokan. The Men’s Onsen is a bit small outdoors. It was difficult to get my large western body (5’10”, 185lb) in the outdoor pool. The indoor pool was nice. The biggest problem is the old wooden floors. Upstairs neighbors had kids and I got virtually no rest. The tranquil atmosphere of autumn in the mountains of Japan was disturbed by little giants trampling overhead. Overall, great place, but I hope you get lucky with who stays above you.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Everyone was friendly and the food was delicious.
Stayed 1 night in Mar 2019

6/10 Okay

winnie, Malaysia

Liked: Room comfort
Disliked: Staff & service

Nice traditional Japanese inn with onsen

The hotel is nice however the access to its remote location is terrible during winter or early spring when snowing. The only public bus to this Ryokan stopped operating. We had to take very expensive taxi (>8000yen) to reach this place. getting out of it on next day is even harder as there is no taxi coming to this Ryokan and the hotel staff asked us to walk 40mins to the nearest train station! It was still snowing that time and we had 3 kids with us! It is not possible for us to walk this far with big luggage’s as well. Luckily we finally able to get he Hotel staff to send us to the train station in his own car. Really thanks to the 2 young men tnb he didn’t front desk. front desk can’t speakers mich English as well...
Stayed 1 night in Mar 2018

10/10 Excellent

Chen, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Japanese style ryokan

This was my first time staying at an onsen ryokan, but it was much better than expected. The staff was friendly, helpful, and professional. The room was roomier than what I imagined, but I guess I was staying at a place meant for two people by myself. Dinner was excellent, and the breakfast buffet was great too. Dinner was fully Japanese while the breakfast was continental with a heavy Japanese slant. The onsens were great. I'd recommend using the bath in the early afternoon or the early morning before people start arriving if you are not comfortable with stares. The outside bath was a bit small but charming. The only bad thing I can say about this place was the fact that it's a bit old, but that's to be expected from some place that's more than 300 years old. It was very clean though. Will stay again, next time with another person to play table tennis with.
Stayed 1 night in Mar 2018

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, room comfort
Hotel is abit dated and onsen abit old, but I enjoyed the rustic feeling.Excellent service and delicioilus kaiseki dinner, more than made up for everything
Stayed 1 night in Mar 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homely yet well-built ryokan outside the main area

Located just outside the main Hakone area (10 mins by bus from Moto-Hakone), the ryokan is located in a small residential village without any other touristy developments around it. Thus it was surprising to find such a well-developed ryokan, that can cater to large crowds, rather than the usually smaller minshuku, in such an area. Facilities were well developed, with an indoor garden, 2 distinct baths, a small souvenir shop and basically everything you should and would expect from a ryokan. Place was clean and spacious as well. Food too was great. Dinner was kaiseki style with dishes that are visibly Japanese, yet something I have not eaten anywhere else before. Breakfast was a Japanese/Western-style buffet that had a very good range of items.

6/10 Okay

Hiang

Liked: Staff & service
Disliked: Property conditions & facilities
Property is a bit old and badly needs a renovation. The onsen is dated and gives a not so clean feeling.

4/10 Poor

Andrew, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was okay. The rooms are spacious. Positive is the quietness and less amount of people. The food was great. There were major issues with the dinner. Hotel staff and service were wonderful and friendly however which went a long way.

6/10 Okay

Toddler mom, California

Disliked: Staff & service, property conditions & facilities

Old hotel

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Good dinner, but run-down and watch for mosquitoes

First, the good points: dinner was very good, and nicely presented. The rooms are very large by Japanese standards, if you are OK with sleeping on mats on the floor (and the pillows they provide are microscopic). Has its own hot spring with two different public areas and three private areas (you get one free use of a private area per stay). However, the hotel is in a rather run-down condition. Parts of it smell strongly like mildew (fortunately not our room or the eating area). Since the weather was cool, we left the windows to our room open at night, as we found them when we entered the room. Big mistake! There were holes in the screens and we were eaten alive by a large flock of mosquitoes. The person manning the front desk at night knows no English except numbers. Only accepts cash for incidental expenses. Breakfast is a standard Japanese hotel breakfast, maybe a little above average. While set in a nice rural valley, the village of Ashinoyu is dilapidated and contains only the Ryokan, and car-repair shop, a tiny bank, and a rather sorry-looking dollhouse museum. Bus service to rest of the area works pretty well during the day. They only promise free wifi in the lobby, but we could pick it up in our room. It worked OK. This was fortunate, because our room here was the only place in Japan the portable wi-fi we rented didn't work.

8/10 Good

Laurits Lykke

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

WOONYONG

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우 열악한 료칸

노후된 시설. 청결하지 못한 환경.객실에는 모기가 있어 수면을 방해함. 객실에는 wifi도 제공되지 않음. 프라이빗 욕실도 매우 불편함. 식사와 요리수준 낮음. 이용요금도 너무 비쌈.1박에 400불. 다시는 이용하지 않겠음.
Stayed 1 night in Nov 2023

10/10 Excellent

ショウイチ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Andreas Røen

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

YUKO

Stayed 1 night in Apr 2023

8/10 Good

yeonshin

Stayed 1 night in Mar 2023

8/10 Good

Massimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very good, nice atmosphere
Stayed 1 night in Jan 2023

10/10 Excellent

toranosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良い旅館でした

サービスも良く、全体的に綺麗で良かったです。ただ、壁や部屋といった施設自体が古いので、気になる方は気になるかもしれません。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がとても美味しかった
Stayed 1 night in Jan 2020

8/10 Good

AkIKO

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2020